Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$199K - $243K *

Lead the charge in transforming financial services technology, connecting strategy to member outcomes while overseeing engineering teams and driving modernization through innovative solutions and coll...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$300K - $340K *

Lead a dynamic Sales Team to drive growth in your region, utilizing best practices and effective prospecting techniques to exceed quotas and enhance client relationships while fostering team developme...

Dallas, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $210K *

Lead a dynamic team to drive strategic growth and profitability across a portfolio of key accounts, fostering strong partnerships and aligning cross-divisional strategies to enhance customer experienc...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$241K - $448K *

Drive the Americas Commercial Legal team, leading negotiations on complex software agreements while fostering collaboration and developing talent. Engage with stakeholders to ensure legal alignment an...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$65K - $116K *

Drive exceptional client experiences by leading delivery operations, managing relationships, and leveraging analytics to identify service gaps. Collaborate cross-functionally to ensure seamless execut...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$147K - $215K *

Optimize customer partnerships by driving operational excellence, resolving site challenges, and enhancing system performance. Collaborate with cross-functional teams to ensure effective delivery of c...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower growth by driving strategic cybersecurity solutions across enterprise accounts. Leverage executive relationships and a diverse partner ecosystem to close complex deals and achieve significant...

San Antonio, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive strategic growth in cybersecurity consulting by building executive relationships and closing complex deals. Leverage a diverse partner ecosystem to deliver tailored solutions while achieving sig...

Los Angeles, CARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential as a strategic leader driving growth in cybersecurity consulting. Engage with executive stakeholders, close complex deals, and leverage a vast partner ecosystem to deliver tailor...

Scottsdale, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Take ownership of operations to enhance performance, customer satisfaction, and continuous improvement. Lead support teams, manage incidents, and ensure compliance with standards while driving account...

Nashville, TNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $169K *

Lead the charge in driving business results and marketplace execution across a diverse portfolio, collaborating with regional teams to achieve growth objectives and enhance operational effectiveness i...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $145K *

Empower your career by leading a dynamic disputes team to ensure timely resolution of cardholder claims, optimize operational efficiency, and minimize fraud losses while collaborating across the organ...

Omaha, NERemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by originating and managing commercial mortgage and equity investments across Southern California and Las Vegas. Collaborate with a dynamic team to evaluate opportunities and drive st...

Newport Beach, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

United StatesRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading operational excellence and customer satisfaction across multiple markets. Drive performance, coach leaders, and implement continuous improvement initiatives to enhance serv...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Unlock potential by leading storeroom solutions projects, enhancing service quality, and driving strategic initiatives across multiple customer engagements in manufacturing environments...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$146K - $187K *

Lead and inspire local managers to achieve operational, clinical, and financial goals while enhancing patient care and team performance in California's healthcare landscape. Foster collaboration and c...

California, USRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Transform commercial performance by leveraging data and analytics to drive profitability and strategic initiatives. Collaborate cross-functionally to enhance decision-making and foster a culture of co...

Atlanta, GARemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $179K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$220K - $260K *

Elevate the buying experience by leading product strategy, enhancing catalog quality, and optimizing marketplace economics. Drive measurable outcomes through collaboration with operations and engineer...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $180K *

Transform the sales landscape by leading strategic initiatives that enhance performance management, forecasting, and accountability across the commercial organization, driving profitable growth and ac...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $250K *

Advance your career by driving revenue growth and strategic client relationships in a consultative sales role. Leverage your expertise to connect client needs with innovative solutions, ensuring a coo...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Champion the growth of strategic travel partnerships by leading enterprise sales efforts, securing high-value accounts, and leveraging modern sales frameworks to drive commercial success in a fast-pac...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock potential by driving enterprise software sales across North America. Own customer relationships, expand accounts, and collaborate with partners to achieve commercial success while managing comp...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.