Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$145K - $185K *

Lead strategic initiatives and oversee key client accounts in integrated scientific communications, ensuring operational excellence and exceptional client service while fostering growth and collaborat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $185K *

Shape the future of healthcare sales by driving new business, engaging C-Level executives and presenting tailored solutions to their unique challenges, all while leading a dynamic sales team towards a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Champion the development of a high-growth data solutions business, driving revenue, client engagement, and team leadership, while shaping product direction in a dynamic, fast-paced environment focused...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Shape the future of client relationships by co-developing strategic roadmaps and fostering deep partnerships. Drive innovation and AI solutions to deliver value while leading cross-functional teams in...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$163K - $199K *

Transform our CRM ecosystem by driving Salesforce strategy, ensuring robust business and technical alignment to elevate customer and sales operations while enhancing user experience and data integrity...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Champion strategic growth by developing partnerships, driving co-selling initiatives, and fostering relationships within the channel ecosystem to consistently achieve revenue goals and enhance custome...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$170K - $180K *

Lead transformative Product Marketing strategies to enhance messaging and Go-To-Market initiatives across product lines. Collaborate with cross-functional teams to optimize positioning and drive growt...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$115K - $140K *

Join our dynamic team to achieve sales growth in the financial services sector! Drive revenue through consultative selling, account management, and strategic relationship building with large banking e...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Champion growth in the retail sector by driving account development and sales. Leverage strong customer relationships to enhance satisfaction and profitability while effectively managing your sales pi...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$94K - $151K *

Engage with teams to create strategic sourcing plans and negotiate contracts. Drive supplier relationships while overseeing compliance and performance metrics to maximize efficiency and value across c...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Lead client engagement and drive organic growth by managing strategic relationships, enhancing pipeline visibility, and addressing risks effectively, while collaborating across teams to achieve revenu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$173K - $208K *

Join us to lead global supplier relations and performance management, driving complex negotiations, establishing a robust performance framework, and collaborating across departments to ensure optimal...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$148K - $274K *

Lead vendor partnerships and enterprise initiatives to enhance clinical, operational, and financial performance, ensuring strategic alignment and effective governance within a dynamic team environment...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Champion growth by leading strategic trade partnerships, driving sales initiatives, and managing cross-functional collaborations to enhance market reach and profitability within diverse retail channel...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Accelerate growth in the Life Sciences sector by leading sales teams, strategizing market approaches, and fostering strong client relationships to achieve ambitious sales goals and drive overall busin...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$220K - $245K *

Drive growth by leading the product marketing function across diverse legal customer segments, crafting tailored go-to-market strategies, and building a high-performance team that executes innovative...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $150K *

Contribute to driving net new sales in Strategic Accounts, managing complex relationships with $20B+ organizations. Cultivate and maintain executive-level connections while achieving quota through sol...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $225K *

Lead national strategies to engage large healthcare systems, fostering executive relationships that drive adoption of innovative solutions. Oversee complex sales cycles, expanding contracts and foster...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $220K *

Pioneer operational excellence in the Product organization by designing and enhancing effective delivery models, aligning cross-functional teams to drive scalable execution, and fostering a culture of...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Empower a dynamic support team to deliver exceptional customer care while driving process improvements and engaging cross-functional partners in the healthcare tech landscape. Your leadership will sha...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Empower growth as you lead strategic partnerships within Facilities Management. This senior role focuses on building executive relationships, driving revenue, and fostering long-term value through col...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $160K *

Join our team to lead a high-performing field services unit, focusing on profitability, customer experience, and talent development across multiple districts. Drive strategy and operational excellence...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $160K *

Champion innovative healthcare solutions by building and managing a robust pipeline targeting hospitals and health systems, driving stakeholder engagement and sales growth while delivering measurable...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$196K - $232K *

Pioneer sustainable growth and operational excellence by leading transformation initiatives and developing scalable systems within the U.S. ADS Operations organization, leveraging Lean principles and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead digital marketing strategies for a diverse client portfolio, enhancing relationships and driving successful campaigns. Collaborate with cross-functional teams to ensure timely execution and optim...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.