Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$164K - $261K *

Lead the storytelling strategy for Agentforce Sales, crafting powerful narratives that resonate across stages and channels. Inspire teams with compelling presentations and drive customer advocacy to c...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$225K - $275K *

Elevate healthcare standards by guiding medical policy and coding within a collaborative team. Leverage your expertise to enhance client relationships, improve payment accuracy, and drive strategic in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $206K *

Optimize supply chain partnerships by leading complex relationships, driving strategic initiatives, and influencing cross-functional teams. Elevate business impact through expert analysis and comprehe...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$189K - $199K *

Provide strategic leadership in managing Instacart's most complex supply chain partnerships. Drive initiatives that influence product direction, develop scalable frameworks, and mentor teams while sha...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Unlock potential by driving innovation in patent examination, leading a team of examiners, and shaping the future of patent processes. Test alternative methods and partner in technological evaluations...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $120K *

Lead the charge in scaling Revenue Operations by managing a team, resolving technical challenges, and delivering strategic solutions in Salesforce and marketing automation environments to enhance clie...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$84K - $117K *

Build strong client relationships while managing service interactions and driving resolution for client escalations. Lead cross-functional teams to deliver quality outcomes, ensuring adherence to KPIs...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $160K *

Elevate enterprise relationships by leading post-signature efforts to convert pilots into full-scale deployments. Collaborate with technical teams to create integration playbooks and articulate ROI fo...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$128K - $150K *

Support executive leadership by managing a dynamic workload that blends strategic partnership, administrative tasks, and office operations, enabling our CEO to focus on business priorities and fosteri...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Engage as a senior client partner, driving revenue and retention for small business clients. Lead a high-volume portfolio with a focus on strategic growth, innovation, and AI adoption, while shaping m...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$131K - $196K *

Drive growth by nurturing relationships with existing customers and executing upsell strategies within enterprise accounts, ensuring alignment with internal teams for strategic account management and...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $345K *

Engage in all aspects of Specialty Finance Lending, managing transactions from origination to closing. Lead business development, maintain client relationships, and mentor junior staff while driving r...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$82K - $129K *

Empower your career as a Director of Relationship Management, leading a team to drive client retention and revenue growth. Collaborate across departments to enhance strategic partnerships, improve cli...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Drive global indirect sourcing strategies for packaging, collaborating with stakeholders to optimize value. Manage supplier relationships, ensuring compliance and continuous improvement in procurement...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$176K - $264K *

Strategize and lead the creation of high-impact sales collateral and proposals that drive B2B and B2G business success. Collaborate with executive teams to develop persuasive narratives and leverage m...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Unlock potential by driving account growth through innovative technology solutions. Collaborate with cross-functional teams to exceed customer expectations and deliver exceptional service, while pursu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $128K *

Shape strategic relationships and drive sales growth across assigned territory. Engage with clients, deliver results, and collaborate with internal teams to expand market share and profitability. Lead...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform Accounts Receivable operations by leading strategic planning, directing teams, and implementing best practices. Drive continuous improvement and manage key metrics to enhance performance wit...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$73K - $97K *

Join a team that optimizes marketing technology to enhance lead management, data integrity, and automation, driving efficiency and effectiveness in marketing operations and cross-functional collaborat...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in clinical engineering operations and enhance patient care. Oversee multi-site management, build high-performing teams, and shape outcomes with accountability. Drive impactful results...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$89K - $150K *

Join a team dedicated to optimizing sourcing strategies, enhancing supplier relationships, and driving cost-saving initiatives across multiple regions. Leverage your expertise to ensure compliance, im...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Join a team that's committed to quality patient care while managing clinical operations across multiple facilities. Ensure clinical objectives are met through effective leadership and operational exce...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$85K - $100K *

Advance customer satisfaction and revenue by managing accounts and driving sales solutions through deep engineering expertise in plastics and materials. Foster relationships, provide technical guidanc...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$137K - $252K *

Join a team that's reshaping marketing planning and operations. As a key leader, you will drive strategic alignment, enhance budget management, and streamline cross-functional workflows. Influence ini...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Unlock potential by leading communications strategy to enhance brand narrative, drive awareness and loyalty, and engage diverse stakeholders in a fast-paced environment that supports food waste reduct...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.