Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$180K - $220K *

Drive high-value sales and elevate team performance by mentoring Account Executives. Leverage your expertise in complex negotiations while managing a strategic pipeline to achieve personal and team su...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Transportation

$105K - $158K *

Optimize financial performance by partnering with operations to enhance cost efficiency and profitability. Drive strategic investment decisions and support budgeting processes while ensuring alignment...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$225K - $295K *

Accelerate progress at the forefront of contract lifecycle management by driving innovation and strategic solutions. Collaborate with sales teams to enhance customer satisfaction and market leadership...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team to drive growth in Behind-the-Meter power solutions. Lead strategic sales initiatives, build key relationships, and manage the full business development lifecycle to enhance market...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $145K *

Lead strategic communications initiatives for purpose-driven clients, managing relationships and executing impactful campaigns. Drive policy proposals and content development while overseeing a talent...

Washington, USRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$84K - $114K *

Lead and inspire a high-performing team to excel in outbound sales prospecting. Drive strategic initiatives, optimize processes, and foster a culture of growth and inclusivity as we scale globally and...

Georgia, USRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's shaping innovative software solutions by managing product backlogs and guiding Agile development. Collaborate with stakeholders to translate strategies into actionable user stories...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Join a dynamic team to drive growth in the pharmaceutical sector, leveraging your expertise to build relationships, win new business, and deliver impactful solutions that enhance brand performance and...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Unlock potential by driving growth in our Enterprise Content Management business. Engage with diverse stakeholders, navigate complex sales cycles, and expand client relationships across the Midwest wh...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Accelerate progress at a dynamic marketplace by owning the Driver App, enhancing user experience, and driving engagement. Collaborate cross-functionally to optimize workflows and improve marketplace h...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead and innovate partner marketing strategies across diverse retail segments, managing a team to drive growth and enhance relationships. Collaborate cross-functionally to develop impactful campaigns...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $95K *

Lead the charge in overseeing a dynamic Compensation Team, ensuring compliance and optimal performance in payroll services, cost estimates, and client engagements while fostering team development and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$67K - $109K *

Shape the future of retail media by managing end-to-end campaign execution, collaborating with sales and internal teams to drive strategic growth and deliver impactful insights for brand partners...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$68K - $105K *

Unlock potential by configuring and supporting Epic Orders applications. Engage in business analysis, system design, and user support to enhance workflows and resolve issues, while managing projects a...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$126K - $176K *

Optimize growth and execution for the Bays and Lender's Dairy Case portfolio across the Eastern U.S. Collaborate with cross-functional teams to drive commercialization, manage distributor relationship...

Philadelphia, PARemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$107K - $199K *

Lead transformative process improvements to enhance healthcare quality and efficiency. Collaborate with teams to elevate performance metrics, oversee cultural competency initiatives, and drive strateg...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Innovate your career by leading digital marketing strategies and web experiences. Drive customer acquisition and revenue growth while managing a multidisciplinary team to enhance digital capabilities...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$167K - $213K *

Optimize sales operations by advising leaders on GTM strategies, streamlining processes, and enhancing productivity through AI and Salesforce. Lead forecasting, manage dashboards, and foster collabora...

North Carolina, USRemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$227K - $385K *

Elevate member care by overseeing utilization management and evaluating treatment appropriateness. Collaborate with multidisciplinary teams, ensuring compliance with clinical standards and regulations...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $190K *

Join a team that's driving strategic growth through expert real estate site selection and lease negotiations. Oversee new store openings and relocations, ensuring alignment with market strategies and...

Burlington, NCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $215K *

Collaborate with senior leaders to design and implement global HR strategies, driving organizational performance and employee engagement while leading a team of HR professionals in a dynamic environme...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $249K *

Drive your career forward by leading the development and implementation of strategic networking contracts. Oversee negotiations, manage team resources, and support market launches while enhancing heal...

Florida, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in building a high-performance sales team, executing strategies, and managing operations. Drive team success through training, mentoring, and performance management while fostering a p...

Tampa, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Help us lead complex New Product Introduction projects, driving cross-functional teams to achieve project goals in scope, schedule, and quality while ensuring compliance with industry regulations and...

Hillsboro, ORRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape quality operations by ensuring compliance and excellence in clinical trials. Oversee the Quality Management System, manage Quality Events, and drive continuous improvement while collaborating wi...

Johnson City, TNRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.