Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$210K - $250K *

Drive growth and differentiation for a cloud portfolio by shaping strategy, aligning teams, and ensuring execution. Lead P&L accountability while fostering a high-performance culture and collaborating...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of dental practice management by leading software development and strategy while optimizing user experiences and ensuring compliance as we expand into new markets, collaborating with...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Innovate the future of workforce training by leading digital transformation and implementing training platforms across North American manufacturing sites. Collaborate with operations and HR to enhance...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Lead the charge in defining and executing product strategy for a transformative edge computing platform, overseeing P&L management, strategic partnerships, and cross-functional leadership to drive gro...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K *

Partner with us to enhance relationships within a territory of Financial Professionals, driving strategic initiatives and delivering essential resources for sales growth and support. Lead recruitment...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Champion operational excellence by leading application support services, ensuring high availability and performance. Drive continuous improvement initiatives while collaborating across teams to enhanc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Reimagine solutions engineering by leading a team focused on enhancing operational efficiency across OmniChannel Retail and Ecommerce. Drive effective implementation strategies and continuous improvem...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $235K *

Lead the charge in building and managing a high-performing team of Neurology Account Specialists, executing strategies to drive sales success, and achieving business growth in response to market dynam...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$117K - $135K *

Oversee critical project phases to ensure client objectives are met on time and within budget. Serve as the primary liaison with stakeholders, managing resources effectively while leveraging advanced...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$500K+*

Pioneer renewable investing strategies that shape client relationships and drive growth. Oversee a talented team, influence market approaches, and enhance Crux's offerings while cultivating partnershi...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $140K *

Drive the end-to-end product delivery process, managing cross-functional teams and ensuring stakeholder communication. Balance priorities with strong organizational and project management skills to ac...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$170K - $235K *

Drive a high-performing Neurology sales team while executing innovative strategies for product launches and business growth. Collaborate with key stakeholders to enhance regional performance and optim...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$74K - $101K *

Drive sales efficiency by analyzing performance data and optimizing systems. Leverage your expertise to enhance sales planning and variable pay management, while collaborating across departments to im...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Lead the charge in transforming business operations by designing and executing cross-functional initiatives that enhance process efficiency, drive value realisation, and foster sustainable change thro...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $206K *

Lead and optimize a diverse portfolio of retrofit projects, ensuring safe, timely, and budget-compliant execution while developing a high-performing team and managing key stakeholder relationships eff...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $180K *

Join a team that's redefining data and marketing technology strategies to enhance customer experiences and drive innovation. Lead cross-functional initiatives and oversee a talented team to transform...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $225K *

Shape the future of technical recruiting by leading and scaling R&D hiring efforts across multiple disciplines. Influence recruitment strategy, develop a high-performing team, and drive operational ex...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform your career as a strategic HR partner enhancing operations and engagement, coaching leaders while driving talent development and compliance across multiple regions. Join a team committed to...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Drive service excellence across dealerships, ensuring customer satisfaction and effective troubleshooting. Build strong relationships, coordinate with technical teams, and enhance service performance...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$205K - $328K *

Shape the future of advertising technology by leading strategy for HubSpot's Ads experience. Drive product vision, enhance customer acquisition outcomes, and navigate a complex ad ecosystem to empower...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $195K *

Elevate clinical data quality as a key leader in trial execution. Oversee data management deliverables, process optimizations, and compliance within cross-functional teams to support clinical developm...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $160K *

Transform organizational success by leading strategic program management initiatives that align with enterprise objectives, drive measurable outcomes, and foster cross-functional collaboration across...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in managing finance operations, ensuring compliance, financial integrity, and strategic partnerships with organizational leaders to foster operational and financial success across all...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$150K - $180K *

Empower startups by shaping dynamic People strategies that enhance talent, culture, and operational excellence, fostering high-performance teams from inception through growth phases...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$180K - $220K *

Drive legal strategy in a fast-growing environment, transforming regulatory challenges into opportunities, shaping comprehensive legal frameworks, commercial agreements, compliance, and corporate gove...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.