Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Partner with us to drive transformative healthcare solutions by managing key accounts, fostering relationships, and ensuring measurable outcomes. Your expertise will enhance provider partnerships and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$144K - $200K *

Help us lead a national sales team focused on public safety solutions. Drive recruitment, coaching, and team performance to enhance sales effectiveness in the corrections sector, while collaborating a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$142K - $202K *

Unlock commercial potential by executing transformation workstreams, collaborating with cross-functional teams, and delivering strategic insights to drive measurable results in a healthcare-focused en...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive strategic sales initiatives and lead a high-performing team to achieve revenue and market share goals across the U.S. Collaborate with cross-functional teams to enhance customer engagement and e...

Ann Arbor, MIRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Elevate your career by developing and executing impactful paid social media campaigns. Collaborate with cross-functional teams to optimize strategies, leveraging analytics to maximize reach and ROI wh...

New York, NYRemote

Reposted today

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Empower healthcare IT delivery by managing a dynamic team, ensuring operational excellence, and driving EMR performance. Collaborate with clinical stakeholders to enhance patient care through effectiv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Engage with key customers and partners to drive sales growth across your region. Lead strategic initiatives, develop sales channels, and ensure customer satisfaction while achieving financial objectiv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$203K - $319K *

Lead and optimize commercial operations to drive growth, enhance revenue strategies, and streamline processes. Collaborate with cross-functional teams to ensure effective execution of sales initiative...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in shaping HR strategies that foster a high-performance culture, ensuring compliance and employee engagement across diverse business units in North America. Drive initiatives that alig...

CanadaRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$109K - $164K *

Drive advanced digital forensics and incident response initiatives while mentoring a skilled engineering team. Leverage deep technical knowledge to enhance operational capabilities and ensure exceptio...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$145K - $175K *

Unlock potential by serving as a strategic advisor to enterprise clients, guiding them through complex stakeholder environments with predictive intelligence and data-driven insights to drive impactful...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$107K - $143K *

Drive portfolio growth and lead multi-region sales to transform enterprise IT asset management. Utilize solution-selling expertise to connect client needs with innovative capabilities, enhancing asset...

Nevada, USRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $130K *

Lead the charge in overseeing field installation activities, ensuring safety and quality while coordinating with project managers and stakeholders to drive successful project execution and adherence t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Lead the management of pharmaceutical programs, ensuring client satisfaction and operational excellence. Oversee daily activities, supervise staff, and drive strategic planning while maintaining stron...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$182K - $215K *

Transform executive engagement by building strategic advisor relationships, designing impactful experiences, and leveraging industry insights to elevate pay governance as a strategic priority for clie...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$385K - $400K *

Lead the charge in driving sales success by mentoring a dynamic team, implementing best practices, and fostering client relationships to exceed quotas in a fast-paced environment...

New York, NYRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$385K - $400K *

Drive sales success by leading a high-performing team, implementing best practices, and fostering client relationships to exceed quotas in a dynamic, growth-focused environment...

Dallas, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $150K *

Lead the charge in advancing oncology-focused medical strategies, leveraging clinical expertise and strategic insights to drive impactful marketing initiatives and foster key relationships within the...

New York, NYRemote

Reposted today

  •   Less than 5 years exp.  •   Media

$196K - $210K *

Partner with us to shape the future of semiconductor workforce development by aligning industry needs with educational strategies, fostering partnerships, and leading initiatives that ensure technical...

United StatesRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$171K - $214K *

Unlock potential by driving sales activation and enablement for MSP/MSSP partners. Engage in training, demand generation, and partner collaboration to ensure successful service launches and ongoing sa...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $145K *

Drive growth by identifying and securing new business opportunities in risk management and medical education. Collaborate with teams to develop proposals, manage sales pipelines, and ensure alignment...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Drive client success by leading strategic account teams, ensuring satisfaction, and fostering strong relationships. Leverage expertise to enhance service delivery and support client retention through...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$124K - $206K *

Drive the end-to-end revenue marketing strategy to enhance pipeline growth, accelerate revenue, and strengthen market positioning. Lead a cross-functional team to optimize performance and scale impact...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Partner with us to drive commercial growth by transforming innovative services into market-relevant solutions. Shape go-to-market strategies and enable sales teams, bridging market needs with offering...

Boston, MARemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Contribute to the success of pharmaceutical programs by managing client relationships, overseeing daily operations, and driving performance. Collaborate cross-functionally to ensure program execution...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.