Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
National Accounts Director - EPC
$125K - $150K *
Drive strategic engagement with EPC customers to enhance project delivery, leveraging technical and commercial expertise. Collaborate across teams to identify opportunities and support complex constru...
Yesterday
$126K - $168K *
Transform the Connected Aircraft portfolio by leading product strategy and execution for Flight Management Systems. Collaborate cross-functionally to drive business growth, align customer needs, and d...
1 week ago
$202K - $343K *
Lead the product strategy for a comprehensive fraud and financial crimes portfolio. Drive innovation and collaboration across teams, ensuring scalable solutions for diverse clients while enhancing pro...
2 weeks ago
Director, Technology Sales, NA
$160K - $190K *
Transform your career by leading a dynamic sales team focused on driving revenue growth in North America technology accounts. Shape innovative go-to-market strategies and engage with executive leaders...
1 week ago
$165K - $175K *
Unlock potential by leading enterprise data engineering initiatives, driving platform modernization, and enhancing operational excellence. Collaborate with cross-functional teams to deliver scalable...
Reposted 1 week ago
Product Manager, Global, Oil-Flooded Compressors
$110K - $130K *
Develop and execute innovative product strategies for a global Oil-Flooded compressor portfolio, driving profitable growth through customer insights and cross-functional collaboration to enhance marke...
Reposted 1 week ago
$150K - $180K *
Elevate your career as a Group Director, leading B2B client success and team performance. Drive client retention and growth, enhance strategic initiatives, and shape the division's vision in a dynamic...
Reposted yesterday
$120K - $145K *
Drive energy management initiatives across multiple manufacturing sites, optimizing procurement, reducing consumption, and evaluating alternative energy solutions. Collaborate with teams to enhance su...
1 week ago
$160K - $200K *
Seeking a strategic leader to oversee enterprise indirect tax functions, ensuring compliance, optimizing technology, and supporting business initiatives. Drive operational effectiveness and scalable g...
3 weeks ago
Vice President & General Manager, Connected Solutions - South Florida
$160K - $200K *
Optimize operational excellence and client service as a senior leader overseeing a complex Connected Solutions hub, ensuring high standards in production, technical operations, and team performance fo...
1 week ago
$130K - $150K *
Accelerate strategic partner growth through visionary sales leadership, driving revenue and pipeline expansion while cultivating dynamic relationships and actionable growth strategies. Own the partner...
Reposted 1 week ago
Associate Director, Technical Services - Meals & Beverages
$140K - $193K *
Champion innovation by leading technical capability programs that enhance product quality, streamline processes, and drive consumer satisfaction. Collaborate with cross-functional teams to ensure succ...
1 week ago
DCS Business Development Driver
$100K - $140K *
Innovate sales support strategies and enhance customer engagement through technical expertise and proposals. Lead a team focused on DCS solutions for the Pulp & Paper industry, driving business growth...
Reposted 2 weeks ago
Business Development Director I, Early Drug Development
$80K - $120K *
Shape the future of Crop Protection & Chemicals by driving sales and fostering client relationships. Utilize strategic insights and collaboration to achieve targets and expand market presence while ma...
Reposted 1 week ago
Project Manager, Media Operations
$115K - $125K *
Elevate media operations by establishing best practices and processes, ensuring flawless execution in a dynamic environment. Collaborate with diverse teams to optimize workflows and enhance client exp...
Yesterday
Senior Director, Client Success
$150K - $180K *
Reimagine client partnerships by managing complex relationships, driving performance, and leading recovery strategies. Collaborate with executives to ensure client success and identify growth opportun...
2 weeks ago
Customer Experience Manager - Standalone Parcel
$80K - $95K *
Unlock potential by acting as the primary customer liaison, enhancing shipping strategies through strong partnerships, effective integration support, and deep parcel logistics expertise to drive optim...
Reposted 3 weeks ago
$150K - $180K *
Transform the future of supply chain data governance and AI integration. Lead the design and standardization of data models and AI agents, ensuring compliance and interoperability across systems while...
1 week ago
Manager, Provider Performance Engagement-Must Reside in OHIO!
$83K - $132K *
Lead provider performance engagement initiatives to enhance health outcomes and cost efficiency. Collaborate with partners to implement tailored plans, assess results, and drive continuous improvement...
Reposted 5 days ago
$102K - $154K *
Lead the charge in managing complex customer escalations, driving rapid resolutions and systemic improvements. Collaborate cross-functionally to enhance workflows and customer experiences while ensuri...
1 month ago
Director, Business Intelligence
$161K - $269K *
Lead the charge in transforming business intelligence strategies into actionable insights. Collaborate with cross-functional teams to enhance data-driven decision-making and drive measurable business...
3 weeks ago
Director, Industry Practice Lead - Corporate Enterprise
$160K - $200K *
Elevate your career by joining a dynamic team focused on transforming corporate learning. As a senior leader, you'll drive strategic initiatives, engage with top executives, and shape the future of wo...
1 week ago
Senior Director, Sales Enablement
$175K - $210K *
Transform the sales enablement landscape by leading strategic initiatives that empower teams, enhance training, and drive growth in a dynamic marketplace. Collaborate cross-functionally to ensure ever...
2 weeks ago
$163K - $224K *
Join a team that's redefining People Operations by leading global service delivery, enhancing employee experiences, and driving operational excellence across Talent Acquisition and People processes fo...
Reposted 2 weeks ago
$120K - $145K *
Discover new opportunities as you drive enterprise sales in the Tech sector. Leverage your expertise in SaaS and AI to manage complex deals, collaborate cross-functionally, and deliver high-impact sol...
3 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.