Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Drive strategic engagement with EPC customers to enhance project delivery, leveraging technical and commercial expertise. Collaborate across teams to identify opportunities and support complex constru...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$126K - $168K *

Transform the Connected Aircraft portfolio by leading product strategy and execution for Flight Management Systems. Collaborate cross-functionally to drive business growth, align customer needs, and d...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$202K - $343K *

Lead the product strategy for a comprehensive fraud and financial crimes portfolio. Drive innovation and collaboration across teams, ensuring scalable solutions for diverse clients while enhancing pro...

New York, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Transform your career by leading a dynamic sales team focused on driving revenue growth in North America technology accounts. Shape innovative go-to-market strategies and engage with executive leaders...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $175K *

Unlock potential by leading enterprise data engineering initiatives, driving platform modernization, and enhancing operational excellence. Collaborate with cross-functional teams to deliver scalable...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Develop and execute innovative product strategies for a global Oil-Flooded compressor portfolio, driving profitable growth through customer insights and cross-functional collaboration to enhance marke...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate your career as a Group Director, leading B2B client success and team performance. Drive client retention and growth, enhance strategic initiatives, and shape the division's vision in a dynamic...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Drive energy management initiatives across multiple manufacturing sites, optimizing procurement, reducing consumption, and evaluating alternative energy solutions. Collaborate with teams to enhance su...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Seeking a strategic leader to oversee enterprise indirect tax functions, ensuring compliance, optimizing technology, and supporting business initiatives. Drive operational effectiveness and scalable g...

Atlanta, GARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Optimize operational excellence and client service as a senior leader overseeing a complex Connected Solutions hub, ensuring high standards in production, technical operations, and team performance fo...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Media

$130K - $150K *

Accelerate strategic partner growth through visionary sales leadership, driving revenue and pipeline expansion while cultivating dynamic relationships and actionable growth strategies. Own the partner...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $193K *

Champion innovation by leading technical capability programs that enhance product quality, streamline processes, and drive consumer satisfaction. Collaborate with cross-functional teams to ensure succ...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$100K - $140K *

Innovate sales support strategies and enhance customer engagement through technical expertise and proposals. Lead a team focused on DCS solutions for the Pulp & Paper industry, driving business growth...

Westerville, OHRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Shape the future of Crop Protection & Chemicals by driving sales and fostering client relationships. Utilize strategic insights and collaboration to achieve targets and expand market presence while ma...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $125K *

Elevate media operations by establishing best practices and processes, ensuring flawless execution in a dynamic environment. Collaborate with diverse teams to optimize workflows and enhance client exp...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Reimagine client partnerships by managing complex relationships, driving performance, and leading recovery strategies. Collaborate with executives to ensure client success and identify growth opportun...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Unlock potential by acting as the primary customer liaison, enhancing shipping strategies through strong partnerships, effective integration support, and deep parcel logistics expertise to drive optim...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Transform the future of supply chain data governance and AI integration. Lead the design and standardization of data models and AI agents, ensuring compliance and interoperability across systems while...

Sandy, UTRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$83K - $132K *

Lead provider performance engagement initiatives to enhance health outcomes and cost efficiency. Collaborate with partners to implement tailored plans, assess results, and drive continuous improvement...

Ohio, USRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $154K *

Lead the charge in managing complex customer escalations, driving rapid resolutions and systemic improvements. Collaborate cross-functionally to enhance workflows and customer experiences while ensuri...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$161K - $269K *

Lead the charge in transforming business intelligence strategies into actionable insights. Collaborate with cross-functional teams to enhance data-driven decision-making and drive measurable business...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate your career by joining a dynamic team focused on transforming corporate learning. As a senior leader, you'll drive strategic initiatives, engage with top executives, and shape the future of wo...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Transform the sales enablement landscape by leading strategic initiatives that empower teams, enhance training, and drive growth in a dynamic marketplace. Collaborate cross-functionally to ensure ever...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$163K - $224K *

Join a team that's redefining People Operations by leading global service delivery, enhancing employee experiences, and driving operational excellence across Talent Acquisition and People processes fo...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Discover new opportunities as you drive enterprise sales in the Tech sector. Leverage your expertise in SaaS and AI to manage complex deals, collaborate cross-functionally, and deliver high-impact sol...

New York, NYRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.