Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$156K - $259K *

Unlock the potential of finance systems by leading a dynamic team skilled in Oracle ERP products. Drive strategy, optimize applications, and support system enhancements to ensure excellence in operati...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$99K - $153K *

Join a team that shapes go-to-market strategies by leveraging market insights, competitive analysis, and customer expertise to enhance product positioning, drive revenue growth, and achieve measurable...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $240K *

Transform consumer engagement by spearheading personalization strategies and enhancing digital interaction across global markets. Collaborate cross-functionally and lead the vision for effective consu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Shape the future of enterprise sales by cultivating lasting partnerships with CPG brands and driving innovative marketing strategies using advanced insights and solutions...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$220K - $298K *

Shape the future of biopharmaceutical launches by leading global Launch Excellence initiatives, driving operational excellence, and fostering collaboration across diverse teams to enhance launch readi...

US-AnywhereRemote

5 days ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$79K - $120K *

Partner with us to enhance sales efficiency by owning project-level workstreams, streamlining processes, and utilizing data analytics to empower our Enterprise Account Executives to focus on customer...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $250K *

Join a team that's transforming marketing strategies to drive growth in B2B and government sectors. Lead innovative campaigns, enhance market positioning, and collaborate cross-functionally to elevate...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$185K - $344K *

Play a key role in driving product strategy and governance for data products, ensuring innovation and adoption across patient journey domains. Collaborate with cross-functional teams to enhance analyt...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$191K - $306K *

Champion revenue growth by leading strategic sales initiatives, guiding teams, and fostering executive relationships to drive results and market share in a dynamic environment...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $112K *

Champion growth by driving sales success in the mid-market security sector, leveraging strong pipeline generation strategies and fostering lasting client relationships to deliver an exceptional custom...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Shape the field service team's success by guiding operations, ensuring top-tier customer support, and leveraging technical expertise in Motors and Generators. Collaborate with stakeholders to streamli...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$163K - $224K *

Lead the charge in developing innovative software solutions, guiding cross-functional teams in delivering exceptional healthcare technology products to enhance patient outcomes and streamline claim pr...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Grow your career with a strategic leader in Revenue Operations, driving actionable insights and optimizing performance across revenue funnels. Partner with teams to enhance forecasting, analytics, and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$164K - $261K *

Join a team that champions growth through strategic leadership, empowering consultants while ensuring high-quality service delivery and customer satisfaction in a dynamic environment focused on managi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$152K - $200K *

Transform supply chain performance by leading materials planning and logistics strategy, enhancing inventory management, and supporting operational excellence initiatives across manufacturing operatio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$117K - $147K *

Drive program excellence by overseeing multiple projects, ensuring adherence to best practices while managing budget, scope, and communication. You will act as the liaison for stakeholders, guiding te...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$109K - $164K *

Lead the charge in transforming data center cooling through innovative product strategies. Collaborate across teams to identify opportunities and commercialize solutions that leverage broader capabili...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $250K *

Champion the development and delivery of innovative analytics and AI solutions that empower teams with actionable insights, enhance decision-making, and drive integrated service growth aligned with bu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$157K - $209K *

Manage and optimize complex supply base strategies to drive D&S spares output, ensuring targets are met for manufacturing and aftermarket needs. Collaborate with cross-functional teams and influence s...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $210K *

Deliver innovative AI solutions by leading a high-performing team, translating business needs into technology execution that drives business impact while adhering to enterprise governance standards an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Discover a pivotal opportunity to lead analysis and recommendations driving performance for a $60M OEM cable assembly business, enhancing supply chain and commercial strategies while fostering collabo...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$145K - $270K *

Transform execution outcomes by bridging enterprise strategy with field operations. Lead Therapeutic Area initiatives, ensuring smooth launches and transitions into steady-state operations while foste...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive growth in enterprise sales by cultivating relationships and navigating complex pharmaceutical organizations. Leverage your expertise in clinical development to lead strategic account initiatives...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $150K *

Transform client success and elevate service delivery for Oracle Cloud clients by building strategic relationships, driving measurable outcomes, and enhancing value across your portfolio while collabo...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$152K - $200K *

Manage a diverse client portfolio, driving success and growth while ensuring top-tier service delivery and relationship management. Collaborate with teams to maximize client values, acting as a truste...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.