Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$134K - $230K *

Join a dynamic team as you lead the strategy and execution of innovative consumer payment solutions, driving growth and engagement through targeted rewards and offers while collaborating across multip...

Eden Prairie, MNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$132K - $221K *

Drive enterprise-wide legal support for global contracting activities, focusing on procurement and technology transactions. Collaborate with cross-functional teams to manage risks and ensure complianc...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Transform the creative landscape by leading innovative art direction and visual storytelling. Collaborate with a dynamic team to craft compelling concepts that resonate with our brand vision and inspi...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $127K *

Transform customer success by leading a high-performing team in educational technology. Drive adoption, loyalty, and retention while fostering executive relationships and a culture of empathy and cont...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Elevate business growth by driving strategic sales initiatives across key sectors. Leverage your network to build relationships and develop tailored solutions, while collaborating with partners to enh...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Lead the execution of fleet telematics programs across North America, ensuring timely mobilization and quality assurance. Build processes that streamline operations while managing client relationships...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Champion strategic channel partnerships by managing relationships, driving referral growth, and executing account strategies. Collaborate with sales teams to enhance partner engagement and optimize pe...

Oklahoma City, OKRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$96K - $126K *

Optimize category management strategies to drive growth through data analysis, collaboration, and actionable insights. Leverage communication skills to influence cross-functional teams and enhance bus...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$124K - $140K *

Empower growth by leading direct sales in a dynamic territory, driving customer engagement and delivering high-value packaging solutions through strategic account management and market insights...

Hartsville, SCRemote

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$90K - $110K *

Elevate your career by managing a diverse portfolio of retail and industrial properties across multiple states. This hands-on role focuses on operational excellence, financial performance, and tenant...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$190K - $230K *

Join a team that's driving innovation in biopharma partnerships. Leverage your expertise to identify and advance strategic opportunities, influence cross-functional decisions, and manage alliances tha...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$138K - $173K *

Join a team that's transforming manufacturing through digital solutions. Lead cross-functional initiatives, drive process improvements, and ensure seamless integration of technology to enhance operati...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$152K - $283K *

Deliver impactful field execution by bridging strategy and operations, ensuring initiatives achieve success through proactive risk management and collaboration across teams, all while enhancing accoun...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K *

Empower change by leading legislative engagement strategies in Texas, driving clean energy initiatives, and building impactful relationships with policymakers and coalitions to advance the advanced en...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$199K - $321K *

Join a dynamic team to provide strategic legal counsel on diagnostics and medical devices, ensuring compliance with FDA regulations and commercial strategies while collaborating across business units...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$145K - $170K *

Drive partner success by building relationships with VARs and system integrators, enhancing pipeline creation, and accelerating deal velocity to achieve revenue goals in a dynamic, cloud-focused envir...

Massachusetts, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$139K - $209K *

Elevate your career by leveraging scientific expertise to drive sales growth in the life sciences sector. Collaborate with customers to align their research needs with innovative solutions, fostering...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$385K - $400K *

Pioneer a high-performing Sales Team in your region, driving growth through effective methodologies and mentorship. Lead initiatives to exceed quotas while fostering key relationships and ensuring bes...

Seattle, WARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $142K *

Accelerate progress at driving new business growth through strategic B2B sales, leveraging data analysis and consultative approaches to enhance parcel shipping solutions and improve customer outcomes...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$160K - $180K *

Lead organizational capability by bridging strategy and execution across diverse hospitality operations. Drive scalable frameworks and change management to enhance performance and sustain innovation a...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$200K - $350K *

Transform actuarial services by validating third-party data, establishing loss assumptions, and independently reserving gross/ceded/net. Lead technical support for the Reserve Committee while enhancin...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Champion growth by leading enterprise sales initiatives in the QSR sector. Drive strategic account development, build executive relationships, and convert opportunities into recurring revenue while es...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Join a team that's driving sales growth in the home improvement sector. This role focuses on developing dealer partnerships, expanding market presence, and achieving sales objectives through strategic...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$98K - $102K *

Grow your career with a dynamic role that combines technical expertise and leadership in pest management. Drive compliance, training, and operational excellence across multiple branches while ensuring...

Logan, UTRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in driving revenue growth and market expansion while managing a team of Territory Managers. Collaborate cross-functionally to align strategies and foster strong customer relationships...

Ann Arbor, MIRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.