Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$85K - $95K *

Transform client relationships by delivering exceptional service and support, ensuring seamless communication and issue resolution while collaborating with internal teams to enhance client satisfactio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Join a team that's shaping the future of claims management for Non-Profits. Lead and mentor a skilled team, providing strategic direction on complex claims while ensuring exceptional service and compl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $250K *

Optimize logistics insurance strategies by leveraging your expertise in underwriting, product development, and business growth. Collaborate with brokers and clients to enhance market presence and deli...

Washington, USRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$197K - $313K *

Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$105K - $112K *

Drive the success of a dynamic SDR team by shaping outbound sales strategies, mentoring talent, and optimizing lead generation processes. Collaborate with leadership to build a high-performing team th...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $140K *

Engage with Private Equity firms to develop strategic partnerships, promoting supply chain services and driving revenue growth through effective channel management and collaboration with stakeholders...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$210K - $250K *

Lead the charge in expanding a global direct-sales organization by developing and executing strategies that drive customer acquisition, retention, and measurable performance aligned with commercial ob...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Unlock potential by leading Health and VA claims operations, driving strategic initiatives, enhancing recovery outcomes, and ensuring operational excellence across multiple teams and client portfolios...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Empower a high-performing sales team to drive revenue growth and exceed targets. Collaborate in a dynamic environment, coaching and inspiring talent while executing strategic sales plans for a global...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$205K - $240K *

Shape the future of supply chain technology by leading engineering teams in optimizing platforms for logistics and order management. Drive innovation and efficiency while managing a diverse team of ex...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Champion a high-performing support operations team, ensuring exceptional customer service and efficient processes. Lead incident management, oversee technical engineers, and drive continuous improveme...

Dallas, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$158K - $198K *

Drive the technical backbone of performance marketing by owning data infrastructure, implementing tracking solutions, and ensuring flawless data flow between marketing and engineering teams to maximiz...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$80K - $86K *

Grow your career by driving sales and building relationships with retailers. As a key player, you'll manage territory growth, train partners on our services, and support their success through effectiv...

Draper, UTRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$171K - $245K *

Join a team that's driving patient access through strategic leadership of regional Therapy Access Managers, optimizing operations while ensuring compliant support for healthcare practitioners across m...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$280K - $400K *

Empower engineering excellence by leading a growing team to deliver high-quality software solutions while fostering collaboration across teams and ensuring operational scalability...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Advance the growth of our Network Control solutions by strategically identifying and pursuing new sales opportunities with Independent Power Producers and others. Collaborate with technical teams, ana...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$99K - $166K *

Drive impactful solutions as a Services Architect, collaborating with stakeholders to implement Asset Solutions software. Leverage your expertise to understand customer needs, enhance delivery, and en...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $180K *

Join a team that's dedicated to driving revenue growth in the upper mid-market. Lead and develop a high-performing software sales team, optimize partner strategies, and achieve measurable results in t...

CanadaRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion client success by managing key relationships and driving strategic initiatives. Lead cross-functional teams to deliver high-quality work while ensuring financial performance and growth for as...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $215K *

Join a team that's driving enterprise sales success by leading and mentoring a high-performing sales force. You'll develop strategies, foster collaboration, and engage with key customers to achieve am...

Sacramento, CARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $185K *

Transform client value and operational performance by leveraging data-driven insights, financial modeling, and strategic solutions. Collaborate across teams to enhance service delivery and drive measu...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $150K *

Shape the future of foodservice by leading strategic account growth with top chains. Drive market penetration, manage key relationships, and develop actionable plans to enhance profitability and expan...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$162K - $243K *

Shape the future of clinical research by leading cross-functional teams to optimize project delivery, ensuring quality and compliance while managing resources and budgets effectively across global cli...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead client relationships and drive strategic growth while ensuring high-quality delivery. Collaborate across teams to align marketing efforts with client objectives and mentor account strategists for...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform talent acquisition by leading strategic initiatives that foster growth. Develop and optimize recruitment processes while creating a culture of inclusion and innovation to attract top talent...

Atlanta, GARemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.