Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$142K - $224K *

Lead quality engineering and assurance for medical devices, ensuring compliance with regulations and industry standards while collaborating across teams to achieve quality goals and support product de...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Drive growth in the electric meter industry by leveraging strong utility relationships, leading complex sales strategies, and achieving ambitious sales targets across the Southeast territory. Engage w...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $204K *

Join a team that's pivotal in shaping employee relations and compliance. Lead complex matters, navigate challenges, and enhance workplace culture through strategic guidance and program development, dr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Shape the future of EdTech by leading revenue enablement initiatives that drive performance, optimize training programs, and foster collaboration across teams to achieve business objectives and enhanc...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$203K - $214K *

Transform B2B enterprise product marketing by driving go-to-market strategies, executing dynamic campaigns, and leading a high-performing team to elevate Instacart's market presence and success in the...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $124K *

Accelerate your career as you lead a team of Retail Territory Managers, driving sales and ensuring flawless execution across multiple territories while fostering customer relationships and aligning st...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$79K - $133K *

Help us optimize enterprise deals and drive revenue growth by partnering with Sales, Legal, and Finance to ensure compliance and customer satisfaction while leveraging AI tools for efficiency and spee...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Optimize operational excellence by leading Field Service Technicians to enhance team performance, ensure customer satisfaction, and adhere to safety regulations while driving strategic service initiat...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$84K - $108K *

Join a dynamic team to drive enterprise-level client partnerships, enhance program consulting, and maximize product value at credit unions. Foster relationships, execute strategic initiatives, and dev...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $275K *

Take ownership of client relationships to enhance account retention and drive organic growth. Collaborate with teams to implement strategic client engagement initiatives, ensuring excellence in food s...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$155K - $210K *

Innovate analytical strategies and lead a team of analysts to drive Pro retention and customer care metrics. Translate data into actionable insights and support high-impact decision-making in a fast-p...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead complex data center construction projects, managing teams and budgets to ensure timely delivery while adhering to high uptime standards. Foster collaboration and oversight across diverse function...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Join a team that's redefining healthcare consulting by driving growth through strategic relationships and innovative solutions. Leverage your expertise to solve complex challenges for payer organizati...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$74K - $122K *

Empower a team of System Support Engineers to excel in field service by training, supervising, and collaborating effectively with sales and regional offices, ensuring exceptional service quality and o...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$93K - $170K *

Champion client engagement by developing strategic sales initiatives that enhance audience targeting and measurement solutions. Utilize your expertise to cultivate long-term relationships and drive si...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$90K - $130K *

Champion client relationships by delivering strategic solutions, driving revenue growth, and fostering partnerships. Collaborate across teams to leverage data and technology in transforming business o...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$168K - $210K *

Transform the marketing solutions portfolio by leading product strategy, execution, and AI integration. Collaborate cross-functionally to enhance customer engagement for financial institutions, ensuri...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$227K - $385K *

Lead the charge in optimizing utilization management by assessing medical necessity, ensuring compliance with standards, and collaborating on case management strategies to enhance patient care outcome...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$155K - $210K *

Lead the charge in defining and executing go-to-market strategies, turning ambiguity into actionable plans. Collaborate with senior leaders to enhance sales capacity, target setting, and strategic ana...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Unlock your potential by leading strategic product initiatives to drive successful digital product management while collaborating across teams and delivering solutions that enhance customer experience...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $152K *

Join a forward-thinking team to lead and enhance enterprise-wide business processes. Collaborate with stakeholders to optimize workflows, implement changes, and drive innovative solutions that support...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Develop and lead innovative product strategies leveraging AI and LLM insights. Collaborate cross-functionally to prioritize market needs and optimize solutions, guiding all phases from conception to l...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$168K - $276K *

Unlock potential by leading the marketing strategy for a transformative Data Platform. Collaborate with cross-functional teams to drive adoption and create impactful narratives that resonate with tech...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$177K - $292K *

Drive the evolution of smart home energy management, leveraging consumer insights and data analytics to integrate solutions, enhance user experience, and minimize carbon footprints while operating ind...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$226K - $376K *

Lead the charge in developing US market access strategies that drive brand goals through cross-functional collaboration, strategic insights, and actionable recommendations to optimize patient access a...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.