Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.
As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.
In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.
$80K - $95K *
Drive excellence in facilities management across multiple call center locations, ensuring operational efficiency, safety, and high service standards. Collaborate with leadership to enhance employee ex...
1 month ago
Director, Complex General Liability Claims
$110K - $130K *
Lead the development of a high-performing General Liability claims team, ensuring timely resolution of complex claims while providing strategic direction and fostering professional growth across multi...
3 weeks ago
$150K - $180K *
Transform your career by driving enterprise sales for innovative investment solutions. Collaborate with marketing and product teams to expand our market presence, engage with key clients, and achieve...
2 weeks ago
$85K - $90K *
Optimize client success by managing the end-to-end implementation of our Talent Management Solution, ensuring projects are delivered on time and meet client specifications while fostering collaboratio...
Reposted 3 days ago
$132K - $141K *
Reimagine healthcare payer operations by driving AI strategies and product vision across claims, member management, and benefit configuration, ensuring innovative capabilities deliver measurable value...
3 weeks ago
Executive - HR Business Partnership - USCAN Service Delivery
$192K - $288K *
Shape the future of HR by leading engagement strategies and talent development for a dynamic, diverse workforce across the US and Canada, partnering closely with senior leadership to drive culture and...
4 days ago
Sales Executive, Senior (Remote)
$138K - $161K *
Transform supply chain processes into Agentic Business Processes, driving strategic growth through executive relationship development and consultative selling. Collaborate across functions to ensure s...
3 weeks ago
Sales Executive, Senior (Remote)
$138K - $161K *
Lead the charge in transforming supply chain processes with strategic sales leadership. Collaborate with executives and cross-functional teams to drive enterprise business growth and enhance customer...
3 weeks ago
Senior Director, Customer Success Enablement & Strategy
$160K - $200K *
Empower innovative transformation by overseeing Customer Success operations, driving technology and AI strategies, and leading a high-performing team. Collaborate cross-functionally to enhance custome...
Reposted 2 weeks ago
Director of Lifecycle Marketing
$130K *
Optimize the student enrollment journey by owning the lifecycle marketing strategy. Drive automation, improve conversion rates, and enhance prospect experiences using data-driven insights across vario...
2 weeks ago
Regional Director, Employee Relations
$160K - $180K *
Lead the charge in Employee Relations for a complex 14-state region, guiding a team of ER Directors. Serve as a strategic partner to senior leaders, ensuring compliance, effective issue resolution, an...
Reposted 3 weeks ago
$77K - $124K *
Join a dynamic team as you drive marketing strategies, enhance channel profitability, and collaborate across functions to deliver impactful product launches and promotions, while analyzing market tren...
6 days ago
Market General Manager, Imaging
$135K - $160K *
Transform the Florida Imaging sales landscape by leading a high-performing team to achieve revenue, margin growth, and operational excellence. Foster a positive culture while ensuring strategic alignm...
1 week ago
Strategic Customer Success Manager
$120K - $156K *
Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...
Reposted 1 week ago
Program Manager, Delivery - CCaaS
$110K - $130K *
Drive impactful contact center technology programs through end-to-end delivery, leading cross-functional teams while managing client expectations and program governance to ensure projects meet busines...
Reposted 1 week ago
$125K - $150K *
Pioneer innovative creative strategies while harnessing data-driven insights. Lead a dedicated team to enhance brand performance across multiple channels, shaping impactful health narratives that reso...
2 weeks ago
Director, Salesforce and Customer Platforms
$150K - $180K *
Lead the strategic direction and modernization of Salesforce platforms for a healthcare payer. Oversee technology delivery, operations, vendor partnerships, and financial stewardship to ensure high-qu...
1 week ago
Senior Customer Success Operations Manager
$104K - $176K *
Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...
Reposted 1 week ago
$150K - $180K *
Lead the charge in transforming Cloud Operations by driving operational health, stability, and performance for our Enterprise Imaging cloud platform, ensuring compliance, and fostering innovation thro...
Reposted 2 weeks ago
SALES FINANCE DIRECTOR - HIGHER EDUCATION
$125K - $150K *
Empower your career by leading financial strategy in Higher Education. Shape pricing, contracts, and team development while driving profitable growth in complex client engagements across a dynamic and...
3 days ago
Manager, Multifamily Bulk Customer Success Team
$65K - $134K *
Lead the charge in managing a high-performing Bulk Customer Success team to ensure successful fiber internet launches, deepen customer engagement, and foster lasting relationships in the multifamily s...
1 week ago
$91K - $108K *
Transform financial planning success by leading a dedicated group of planners, streamlining processes, and delivering insightful training to enhance client service and drive organizational excellence...
1 week ago
Sr. Mgr, Order Fulfillment & Data Analytics
$130K - $160K *
Lead order fulfillment automation, analytics, and cross-functional alignment to optimize shipment processes, reduce costs, and enhance delivery speed, utilizing AI and data-driven decision-making...
1 week ago
Product Management Senior Advisor - Encircle Rx
$113K - $188K *
Contribute to product strategy and lifecycle management, enhancing operational effectiveness and client outcomes through cross-functional leadership and data analysis. Drive product development and co...
Today
Global Business Office Director - Aerospace & Defense
$150K - $180K *
Empower your career in a dynamic role overseeing cross-functional teams to enhance customer engagement and drive profitable growth through strategic account management and operational excellence...
3 weeks ago
What tasks does a Director, Customer Service handle?
A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.
What is the average salary for a Director, Customer Service?
While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.
How can I advance my career as a Director, Customer Service?
Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.