Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $120K *

Contribute to the growth of our Collegiate Select division by managing partnerships, activating customers, and driving sales in the Midwest, ensuring strong relationships and successful outcomes while...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Unlock profitable growth by managing key customer relationships and e-commerce platforms. Drive sales targets through strategic planning, effective negotiation, and collaboration for modern trade and...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$87K - $126K *

Elevate dealer performance by consulting on marketing strategies, revenue growth, and customer loyalty. Foster effective relationships, analyze market data, and enhance dealership operations for optim...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Advance your career by leading electrical installations for parcel conveying systems, collaborating with project managers and customers to ensure effective planning, execution, and adherence to techni...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $123K *

Lead the go-to-market strategy for a innovative SaaS product, driving customer engagement and growth through compelling market insights and messaging. Collaborate cross-functionally to deliver success...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$112K - $188K *

Unlock the power of data in this strategic role focused on enhancing customer engagement through analytics. Drive business value by translating digital strategies into measurable outcomes that shape d...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$104K - $173K *

Contribute to impactful Nuclear Inspection Services projects, managing on-site execution, ensuring safety and quality standards. Foster stakeholder relationships while enhancing project delivery withi...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$79K - $113K *

Join us to lead revenue accounting efforts, manage monthly closes, prepare analyses, and drive system improvements for effective revenue recognition and insight generation...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $129K *

Join a team that's driving success in the public sector, leading and coaching a high-performing sales team to achieve ambitious targets while fostering strong relationships with clients and promoting...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$175K - $226K *

Drive operational excellence as you lead AI server support initiatives, manage high-value deals, and innovate delivery models within a collaborative team committed to enhancing customer success and te...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Champion operational improvements and strategic reporting to enhance performance, drive sales growth, and optimize processes within Virtual Apron operations across a national contact center network...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$169K - $233K *

Elevate your career by leading strategic product development programs in a global medical device environment. Collaborate cross-functionally to drive innovation and ensure successful commercialization...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $220K *

Drive strategic growth and customer development across North America, integrating Flexibles and Rigids divisions to ensure profitable alignment, margin protection, and effective working capital manage...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$165K - $227K *

Transform project delivery and IT services by leading high-impact informatics projects and diagnostics installations, ensuring operational excellence and customer satisfaction through effective team m...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $214K *

Lead the charge in shaping the future of Content Engineering by guiding distributed technology teams to deliver innovative SaaS solutions and enhance business outcomes through strategic planning and e...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead the strategy and execution of enterprise applications and data management. Own product roadmaps, ensure system efficiency, and build a high-performing team while driving innovation through AI and...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Drive the growth of the National Account Program by collaborating with teams, mentoring staff, and enhancing operational efficiency. Influence strategic initiatives to improve client relationships and...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$159K - $273K *

Reimagine business operations leadership in a dynamic role driving strategic initiatives and transformation. Lead PMO functions, enhance organizational effectiveness, and ensure execution excellence a...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Drive excellence in facilities management across multiple call center locations, ensuring operational efficiency, safety, and high service standards. Collaborate with leadership to enhance employee ex...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead the development of a high-performing General Liability claims team, ensuring timely resolution of complex claims while providing strategic direction and fostering professional growth across multi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Transform your career by driving enterprise sales for innovative investment solutions. Collaborate with marketing and product teams to expand our market presence, engage with key clients, and achieve...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $90K *

Optimize client success by managing the end-to-end implementation of our Talent Management Solution, ensuring projects are delivered on time and meet client specifications while fostering collaboratio...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Business Services

$132K - $141K *

Reimagine healthcare payer operations by driving AI strategies and product vision across claims, member management, and benefit configuration, ensuring innovative capabilities deliver measurable value...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $288K *

Shape the future of HR by leading engagement strategies and talent development for a dynamic, diverse workforce across the US and Canada, partnering closely with senior leadership to drive culture and...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$138K - $161K *

Transform supply chain processes into Agentic Business Processes, driving strategic growth through executive relationship development and consultative selling. Collaborate across functions to ensure s...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.