Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$255K - $474K *

Inspire high-performance sales teams, driving revenue growth in government risk and fraud sectors. Oversee strategy for new client acquisition and retention, analyze sales data for trends, and foster...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Transform coding operations by leading data strategy and analytics, optimizing performance, and ensuring compliance. Collaborate with cross-functional teams to provide actionable insights and drive co...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$185K - $225K *

Lead transformative workforce strategies in healthcare, optimizing staff efficiency and alignment with patient care needs. Build client relationships, mentor teams, and drive innovative solutions for...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Pioneer precision and accountability in project scheduling across diverse warehouse builds and automation deployments. Shape the future through effective project coordination and executive reporting t...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$135K - $225K *

Shape the future of healthcare by driving optimization and performance initiatives. Lead consulting engagements with hospitals and health systems, enhancing operational effectiveness and nurturing cli...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Champion client satisfaction and retention by delivering tailored account management strategies, fostering cross-department collaboration, and overseeing comprehensive service plans for complex client...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$151K - $238K *

Lead the execution of a strategic technology roadmap across Salesforce capabilities, enhancing operational excellence and customer success. Drive product innovation while managing a team of Product Ma...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$210K - $331K *

Shape employer healthcare strategies by engaging key stakeholders to enhance access to vaccines and medicines. Collaborate across teams to support health policy strategies and drive brand support with...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Join a team that's redefining clinical operations management by overseeing FSP initiatives, enhancing client relationships, and leading a dedicated staff to deliver exceptional service and project exe...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Pioneer seamless client onboarding for revenue cycle management, ensuring successful project completion via effective stakeholder collaboration. Leverage your organizational skills to balance diverse...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $190K *

Manage client relations and operational effectiveness, driving revenue growth and retention. Support the successful launch and scaling of healthcare service lines, ensuring client satisfaction and opt...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $120K *

Join a team that's redefining Customer Success! Lead and mentor a diverse CSM team, creating data-driven strategies for our unique enterprise and scaled segments to enhance customer retention and expe...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $286K *

Explore dynamic opportunities in creator commerce as you lead product strategy, drive innovation, and enhance engagement. Collaborate to transform creator networks into a thriving marketplace while en...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $165K *

Empower a high-performing sales team in government technology, driving revenue growth and expanding market share. You'll set strategies, coach talent, and ensure top performance in a fast-paced enviro...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$115K - $145K *

Manage global service inventory performance by optimizing OTD and driving efficiencies across regions. Collaborate with cross-functional teams to improve fill rates and working capital while owning se...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$184K - $253K *

Engage with key stakeholders to drive Takeda's market access initiatives. Collaborate across teams to optimize access strategies and foster strong relationships with payers. Ensure profitable access w...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Lead the charge in enhancing customer care and technical support for our diverse software solutions. Drive team performance, manage escalations, and ensure high-quality service delivery while fosterin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Optimize field operations by leading dynamic teams in the installation, maintenance, and supervision of critical AC and DC power systems. Ensure efficiency and compliance while enhancing team performa...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$104K - $130K *

Shape the future of clinical operations by managing and enhancing cardiology services. Oversee implementation, quality management, and staff performance while supporting sales through site assessments...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Shape the future of patient service operations by leading a dynamic contact center team, enhancing patient experiences through strategic oversight, operational excellence, and innovative service deliv...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$113K - $188K *

Join a dynamic team dedicated to driving new business development focused on strategic enterprise-level memberships in the senior living and healthcare sectors, emphasizing consultative sales and exec...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $130K *

Lead the charge in developing innovative go-to-market strategies for e-commerce and thrift retail solutions. Collaborate cross-functionally to clearly articulate product value, drive market adoption...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$148K - $222K *

Transform district sales performance by building relationships and guiding teams to exceed targets. Drive strategy implementation, foster a high-performing culture, and ensure compliance while optimiz...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $158K *

Transform marketing strategy and analytics through data-driven insights, leading product vision and roadmap delivery. Collaborate cross-functionally to drive measurable outcomes and innovation in medi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Shape the future of agricultural sales as a Regional Manager, guiding strategic initiatives, enhancing dealership performance, and driving market growth in the Northern Cornbelt while fostering strong...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.