Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$190K - $210K *

Shape the future of health, safety, and environmental initiatives while leading a dynamic team. Drive compliance, mentor staff, and manage risks in a fast-paced construction environment. Your leadersh...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $200K *

Lead the charge in overseeing the operations of multiple automotive repair shops. Collaborate with store managers to drive performance, ensure quality service, and boost profitability while supporting...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $99K *

Unlock the potential of exceptional customer support by managing service delivery for government contracts. Foster strong relations, oversee project transitions, and drive customer satisfaction across...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$117K - $206K *

Lead the charge in shaping the corporate narrative for a fast-growing company by connecting diverse brands into a compelling story, enhancing media visibility, and executing impactful PR strategies th...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $150K *

Shape the future of real estate as you manage corporate client relationships, guiding them through our AI-driven processes for optimal site selection and lease execution, while collaborating closely w...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$97K - $155K *

Design and implement regional distributor strategies to optimize indirect sales channels and drive revenue growth through effective performance management and support to partners in the life sciences...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Lead a dynamic team supporting labor relations, driving negotiations, and fostering employee engagement. Ensure compliance with labor laws while managing regional HR initiatives and training programs...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$190K - $210K *

Transform team dynamics by leading and mentoring Product Managers while engaging in hands-on product development and strategy. Drive impactful communications tools that enhance collaboration and strea...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$145K - $220K *

Lead the charge in scaling a high-performing Sales Engineering team, driving strategic initiatives and fostering customer success. Harness technical expertise and leadership to optimize collaboration...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $157K *

Lead a high-impact data protection program, defining and executing strategies that secure sensitive data while fostering a talented team in a dynamic environment focused on security and AI innovation...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $88K *

Innovate strategies for market analysis and supplier performance. Collaborate with cross-functional teams to optimize quoting strategies and ensure customer satisfaction in a dynamic aerospace and def...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Unlock the potential of complex contract management by developing pricing models, negotiating contract terms, and guiding stakeholder strategies to drive revenue growth and compliance within a dynamic...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $160K *

Unlock potential by spearheading recruiting operations, processes, and technology to ensure a high-quality candidate experience. Drive talent acquisition strategy and build a high-performing team for...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Staffing

$120K - $150K *

Unlock the potential of our global partner ecosystem by driving effectiveness, scalability, and performance. Collaborate cross-functionally to ensure partners succeed in selling, implementing, and sup...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$225K - $275K *

Transform operational excellence and drive growth as a senior leader owning P&L while optimizing healthcare access workflows and subscriber models. Balance strategic vision with hands-on management to...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$260K - $320K *

Advance global sales operations strategy, optimize processes for revenue growth, and lead cross-functional collaboration to drive efficiency and compliance in diverse markets...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$130K - $180K *

Accelerate success at a dynamic remote-first company, engaging with teams to drive innovation. Leverage your skills in a collaborative environment, contributing to diverse projects and enhancing custo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$84K - $105K *

Elevate your career by leading the charge in developing funding strategies that will advance our mission. Cultivate and maintain vital relationships with institutional funders while managing grant pro...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$129K - $194K *

Champion customer relationships by developing and executing account strategies that drive revenue growth, enhance collaboration, and improve satisfaction, while aligning needs across internal teams an...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $135K *

Empower customer success by managing software service contracts, resolving issues, and enhancing relationships. Collaborate with cross-functional teams to ensure operational excellence and exceed cust...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $136K *

Elevate customer experience by coordinating technical support and maintenance, ensuring effective communication and efficient processes. Lead a team of technicians while driving safety compliance and...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$74K - $111K *

Join a team that's leading fleet client services, optimizing operations and driving customer satisfaction in a dynamic environment. Leverage strategic leadership and relationship management to enhance...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $250K *

The Director, Customer Success will lead and scale the Customer Success function at NAYA Therapeutics while directly managing a portfolio of strategic partners and enterprise accounts...

Chicago Heights, IL (Cook County) and 19 other locationsRemote

Reposted 3 days ago

by Daniel Teper  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$164K - $326K *

Accelerate business growth by driving sales and client relationships; engage with key accounts to deliver proposals, presentations, and strategic planning. Utilize strong communication and organizatio...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Drive growth by generating leads and fostering key customer relationships in an entrepreneurial environment focused on innovative solutions. Utilize strong sales expertise to expand market share and e...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.