Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$210K - $264K *

Advance your career by leading commercial and legal functions, advising cross-functional teams, and managing legal risks in a fast-paced environment. Drive growth through strategic management of agree...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$89K - $139K *

Drive operational excellence and talent development in customer service. Lead and coach frontline managers, execute strategic initiatives, and ensure high-quality service delivery to enhance customer...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$116K - $237K *

Transform operational efficiency as the IT business partner to key manufacturing leaders, defining and executing technology strategies that enhance productivity and support continuous improvement in s...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Strategize and build innovative customer success systems, leading a dynamic team to enhance client retention and growth. Shape operational models while actively managing key accounts in a mission-driv...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$177K - $230K *

Lead the charge in driving regional sales success by managing critical activities, analyzing market opportunities, and empowering a high-performing sales team to achieve and exceed strategic business...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Unlock your potential as you drive enterprise sales for cutting-edge AI and HPC solutions in defense, building trusted relationships and leading complex sales cycles within U.S. Army organizations for...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$96K - $160K *

Innovate sourcing strategies and manage vendor relationships to optimize talent procurement services across various categories, ensuring alignment with business needs while enhancing cost efficiency a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$115K - $173K *

Join a team that's dedicated to advancing support operations for warehouse automation systems, enhancing technical capabilities while driving growth through structured training, leadership, and collab...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Join a team that's focused on driving strategic initiatives across the organization. This role partners with leaders to translate strategy into execution, ensuring accountability and measurable outcom...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$129K - $205K *

Lead state government affairs initiatives, shaping policy and advocating for key issues in the Southeast. Collaborate with teams to analyze and manage regulatory strategies, providing expert guidance...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $130K *

Elevate your career as a trusted advisor, fostering client relationships and orchestrating cross-channel campaign strategies for excellence in digital media planning and activation to drive business g...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Transform enterprises with innovative solutions and build lasting relationships in this dynamic sales role. Leverage a comprehensive suite of services to drive client success and exceed performance ta...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$114K - $170K *

Shape the future of product delivery excellence by leading strategic initiatives, engaging with executive leadership, and mentoring talent across the organization. Drive AI product strategy and ensure...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$185K - $344K *

Architect trusted, reusable, AI-ready data products by leading strategy and execution. Drive product innovation, governance, and cross-functional collaboration to enhance enterprise data foundations a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that drives growth by cultivating strong global relationships with key accounts and OEM partners. You'll play a vital role in enhancing customer engagement and collaborating across functio...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Lead the charge in building long-term relationships with global accounts and OEM partners while identifying growth opportunities. Collaborate across teams to enhance customer experiences and drive sal...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Champion strategic account management by nurturing relationships and driving growth initiatives for key global accounts. Collaborate across teams to enhance customer experience and exceed sales target...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$200K - $230K *

Empower your career by leading Total Rewards, HRIS, and Data initiatives. Shape strategic frameworks, build compensation structures, and enhance data integrity to support organizational growth in a re...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Pioneer strategic program management by mentoring teams, overseeing project execution, and driving excellence in client relations. Ensure operational efficiency while managing complex programs within...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Pioneer innovative healthcare marketing by leading copy development that engages diverse audiences. Collaborate with internal teams and clients to craft compelling content tailored to strategic brand...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $140K *

Lead the charge in product management, collaborating with cross-functional teams to define strategy, develop solutions, and achieve product vision while fostering cooperative relationships for success...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $170K *

Engage in delivering high-impact NetSuite implementations, leading projects from inception to conclusion while ensuring client success, quality assurance, and strategic alignment across diverse indust...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $197K *

Pioneer innovative approaches in healthcare network management, leading initiatives in provider relations, quality outcomes, and strategic growth. Collaborate with diverse teams to enhance operational...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$72K - $116K *

Elevate client engagement by providing expert product solutions and consultative support. Collaborate with sales, marketing, and product teams to create tailored marketing strategies, optimizing innov...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Unlock your potential by driving new business in a lucrative territory. Engage deeply with channel partners and IT stakeholders, leveraging proven solutions for enterprise communications. Own the sale...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.