Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Transaction Management Director - Healthcare
$175K - $220K *
Shape the future of healthcare real estate by leading a dynamic transaction management team. Oversee negotiations, staff development, and strategic planning to drive client success and enhance operati...
1 week ago
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Join the charge in shaping technical solutions by transforming stakeholder needs into actionable requirements, fostering collaboration within teams, and ensuring project success throughout the product...
Reposted 3 weeks ago
$160K - $201K *
Lead the charge in shaping and evolving a global web ecosystem, overseeing strategy, operations, and governance to deliver high-performing digital experiences that drive engagement and business growth...
2 weeks ago
1740 - Director, Strategic Sourcing Facilities- Healthcare
$125K - $185K *
Transform the future of healthcare sourcing by leading strategic initiatives, managing a dedicated team, and driving cost-saving projects across Facilities categories to ensure high-quality service de...
2 weeks ago
Product Manager, Growth Strategy
$120K - $150K *
Empower growth by leading market intelligence and analytics initiatives, driving strategic partnerships, and translating trends into actionable business strategies. Collaborate cross-functionally to i...
1 week ago
$165K - $205K *
Drive the future of food access and benefits by leading product strategy and execution. Own the roadmap for innovative services that enhance member experiences and streamline operations across diverse...
3 weeks ago
$130K - $160K *
Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...
2 weeks ago
Program Relations Manager- Vancouver Island, BC
$77K - $120K *
Transform patient support services by collaborating with healthcare professionals to streamline processes, enhance communication, and ensure optimal patient care through effective navigation of suppor...
Yesterday
Directeur, Opérations de détails Uniprix-Proxim
$120K - $145K *
Innovate your career by leading retail operations across multiple banners, driving sales growth, enhancing customer experience, and optimizing operational efficiency through strategic leadership and t...
5 days ago
Director of Product, Fleet Lifecycle Optimization
$150K - $180K *
Lead the product vision for fleet lifecycle optimization, enhancing cost efficiency and customer journeys through innovative digital solutions and collaboration with cross-functional teams...
2 weeks ago
Associate Director, Project Management
$117K - $189K *
Pioneer global Orexin development programs by driving project management efforts. Partner with the Global Team Leader to oversee cross-functional teams, manage critical activities, and ensure project...
Reposted 4 days ago
$125K - $150K *
Manage customer success, implementation, and support to drive retention and expansion. Own metrics, diagnose churn, and enhance onboarding. Lead a team to create a seamless customer journey and ensure...
2 weeks ago
$125K - $150K *
Shape strategic partnerships by owning enterprise account growth, fostering executive relationships, and leading cross-functional teams to drive market expansion while consistently achieving and forec...
Reposted 4 weeks ago
US Marketing Manager, Diagnostics
$105K - $168K *
Drive marketing strategies to enhance adoption of cutting-edge TB diagnostics. Collaborate with cross-functional teams to execute product launches and optimize market performance, ultimately contribut...
Reposted today
$110K - $130K *
Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...
1 week ago
Sr. Manager, Customer Experience FI
$85K - $106K *
Engineer customer-centric strategies and lead operational excellence initiatives. Oversee service delivery for major clients, driving continuous improvement and cross-functional collaboration to enhan...
2 weeks ago
Director of Insurance Plan Management
$120K - $150K *
Transform the landscape of dental negotiations by leading strategic partnerships with payers, optimizing contracts, and driving revenue growth through data-driven insights and collaborative execution...
2 weeks ago
$150K - $180K *
Lead the charge in driving growth and building strategic partnerships in the financial sector. Leverage your B2B enterprise sales expertise to develop market strategies and own revenue targets while f...
Reposted 4 weeks ago
Senior Director Access Experience Team
$191K - $280K *
The Senior Director of the Access Experience Team will lead strategic initiatives for clients in the pharmaceutical and life sciences sectors, focusing on payer marketing and access strategies. This r...
Reposted yesterday
$110K - $130K *
Transform product strategy in Chemical & Workplace Safety by leading initiatives from discovery to delivery. Collaborate across teams to balance customer needs and business goals, driving measurable o...
3 weeks ago
$110K - $130K *
Lead strategic initiatives in hospitality supply management, driving account growth and customer success while collaborating with internal teams and stakeholders to optimize procurement solutions and...
Reposted 3 weeks ago
$123K *
Transform the sales development team by driving performance, mentoring SDRs, and implementing effective strategies. Collaborate with management to enhance pipeline creation and ensure operational exce...
3 weeks ago
$150K - $180K *
Drive revenue growth by leading a high-performing enterprise sales team, executing strategic sales plans, and building relationships with key decision-makers in the cybersecurity sector. Collaborate c...
4 weeks ago
$72K - $192K *
Empower a dynamic sales team to exceed targets and drive growth while fostering a culture of collaboration and accountability, all aligned with core values focused on the well-being of both clients an...
Reposted 2 weeks ago
Dir, MAPS (Market Access Patient Services)/Medical Data Partnerships Lead
$185K - $344K *
Join a team that's redefining market access through innovative data partnerships. Lead strategic collaborations, ensure data compliance, and drive insights that enhance decision-making and patient ser...
Reposted 1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.