Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$160K - $200K *

Drive transformative people strategies that align with business priorities. Collaborate closely with senior leaders to enhance organizational capability, build culture, and navigate the intersection o...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Advance the growth of Scanner's partner ecosystem by defining strategy, building programs, and fostering strategic alliances. Drive revenue through effective channel development and collaboration acro...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in overseeing a dynamic team to ensure seamless patient access to drug therapy. Manage all program aspects, drive enrollment growth, and collaborate with stakeholders to enhance servic...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Advance patient access to drug therapy by leading a skilled remote team. Oversee program management, enhance team performance and ensure compliance while collaborating with key stakeholders and drivin...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$88K - $118K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $127K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$114K - $142K *

Join a dynamic team dedicated to fostering and managing complex relationships with government accounts to drive revenue growth and deliver tailored solutions, while mentoring colleagues and enhancing...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$169K - $305K *

Transform the product marketing landscape by leading a high-performing team to drive acquisition, optimize strategies, and deliver measurable growth while effectively managing large budgets and collab...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Join our dynamic team as you build and lead a new Account Management function, driving client retention and revenue growth through strategic oversight and hands-on management of client relationships a...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$119K - $180K *

Shape operational excellence by owning the annual operating plan, leveraging data for informed decision-making, and collaborating with senior leaders to enhance performance and efficiency in a high-im...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Join our team as we expand our PMO services to new industries. Leverage your expertise in business development to drive growth and strengthen client relationships through strategic initiatives and mar...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock new opportunities as you lead the expansion of our PMO services across diverse industries while nurturing client relationships and driving sustainable growth...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Elevate your career by leading business development initiatives for our PMO services across diverse industries. Drive growth strategies, enhance client relationships, and capitalize on new market oppo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Drive business growth in PMO services by strategizing and expanding client portfolios. Leverage industry expertise to create winning proposals and foster relationships in high-tech and utility sectors...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$164K - $279K *

Shape the future of healthcare by leading a dynamic Trade Client Relations team, driving innovative pharmacy strategies and cost-saving solutions while collaborating with key clients and internal stak...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $190K *

Engage and execute the enterprise narrative, ensuring consistent messaging and cross-functional collaboration while driving executive positioning and market insights into actionable strategies for the...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$385K - $400K *

Transform regional sales performance by leading a high-impact team, driving strategic growth, and utilizing best practices to meet ambitious quotas within a dynamic environment. Foster relationships a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Join a team that's driving the growth and strategy of our National Single Family Direct sales segment. You'll lead initiatives, shape customer relationships, and collaborate across functions to delive...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $150K *

Lead high-impact customer engagements through strategic influence and execution. Manage pre-sales, implementation, and adoption while guiding complex decision-making. Elevate solution success across f...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$155K - $181K *

Transform analytical and process development by leading a high-performing team. Drive strategic initiatives that foster operational readiness and efficiency, ensuring alignment with business goals and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $175K *

Take ownership of financial governance for merchandise inventory investment, building strategic insights and financial frameworks that drive profitability while collaborating with cross-functional tea...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$70K - $89K *

Advance your career by leading comprehensive administrative services for diverse client accounts, delivering exceptional service while collaborating across teams and proactively managing project timel...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $183K *

Shape operational excellence across the organization by leading strategic process improvements, leveraging technology, and enhancing the teammate experience through effective cross-functional collabor...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$99K - $149K *

Drive the end-to-end go-to-market strategy for Workforce Engagement Management, influencing product decisions and executing campaigns to enhance market positioning, adoption, and revenue growth in B2B...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead and inspire a talented sales team to drive growth through strategic initiatives, performance management, and collaborative cross-department efforts to enhance client satisfaction and boost revenu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.