Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$175K - $220K *

Shape the future of healthcare real estate by leading a dynamic transaction management team. Oversee negotiations, staff development, and strategic planning to drive client success and enhance operati...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$127K - $203K *

Join the charge in shaping technical solutions by transforming stakeholder needs into actionable requirements, fostering collaboration within teams, and ensuring project success throughout the product...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $201K *

Lead the charge in shaping and evolving a global web ecosystem, overseeing strategy, operations, and governance to deliver high-performing digital experiences that drive engagement and business growth...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $185K *

Transform the future of healthcare sourcing by leading strategic initiatives, managing a dedicated team, and driving cost-saving projects across Facilities categories to ensure high-quality service de...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Empower growth by leading market intelligence and analytics initiatives, driving strategic partnerships, and translating trends into actionable business strategies. Collaborate cross-functionally to i...

Boston, MARemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$165K - $205K *

Drive the future of food access and benefits by leading product strategy and execution. Own the roadmap for innovative services that enhance member experiences and streamline operations across diverse...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $120K *

Transform patient support services by collaborating with healthcare professionals to streamline processes, enhance communication, and ensure optimal patient care through effective navigation of suppor...

British Columbia, CARemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Innovate your career by leading retail operations across multiple banners, driving sales growth, enhancing customer experience, and optimizing operational efficiency through strategic leadership and t...

Quebec, CARemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the product vision for fleet lifecycle optimization, enhancing cost efficiency and customer journeys through innovative digital solutions and collaboration with cross-functional teams...

Irvine, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$117K - $189K *

Pioneer global Orexin development programs by driving project management efforts. Partner with the Global Team Leader to oversee cross-functional teams, manage critical activities, and ensure project...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Manage customer success, implementation, and support to drive retention and expansion. Own metrics, diagnose churn, and enhance onboarding. Lead a team to create a seamless customer journey and ensure...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Shape strategic partnerships by owning enterprise account growth, fostering executive relationships, and leading cross-functional teams to drive market expansion while consistently achieving and forec...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$105K - $168K *

Drive marketing strategies to enhance adoption of cutting-edge TB diagnostics. Collaborate with cross-functional teams to execute product launches and optimize market performance, ultimately contribut...

Sparks Glencoe, MDRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$85K - $106K *

Engineer customer-centric strategies and lead operational excellence initiatives. Oversee service delivery for major clients, driving continuous improvement and cross-functional collaboration to enhan...

Coppell, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Transform the landscape of dental negotiations by leading strategic partnerships with payers, optimizing contracts, and driving revenue growth through data-driven insights and collaborative execution...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving growth and building strategic partnerships in the financial sector. Leverage your B2B enterprise sales expertise to develop market strategies and own revenue targets while f...

New York, NYRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$191K - $280K *

The Senior Director of the Access Experience Team will lead strategic initiatives for clients in the pharmaceutical and life sciences sectors, focusing on payer marketing and access strategies. This r...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Transform product strategy in Chemical & Workplace Safety by leading initiatives from discovery to delivery. Collaborate across teams to balance customer needs and business goals, driving measurable o...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead strategic initiatives in hospitality supply management, driving account growth and customer success while collaborating with internal teams and stakeholders to optimize procurement solutions and...

Ontario, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$123K *

Transform the sales development team by driving performance, mentoring SDRs, and implementing effective strategies. Collaborate with management to enhance pipeline creation and ensure operational exce...

Ontario, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive revenue growth by leading a high-performing enterprise sales team, executing strategic sales plans, and building relationships with key decision-makers in the cybersecurity sector. Collaborate c...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $192K *

Empower a dynamic sales team to exceed targets and drive growth while fostering a culture of collaboration and accountability, all aligned with core values focused on the well-being of both clients an...

Salt Lake City, UTRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$185K - $344K *

Join a team that's redefining market access through innovative data partnerships. Lead strategic collaborations, ensure data compliance, and drive insights that enhance decision-making and patient ser...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.