Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $110K *

Accelerate your career by driving growth through software sales. Leverage your expertise to influence strategies, mentor junior team members, and manage complex deals with mid-market and strategic acc...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $127K *

Drive the strategy and execution of internal admin product solutions, enabling scalable governance and configuration for a comprehensive commerce platform that supports client needs across various mar...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Transportation

$114K - $152K *

Join a team that's dedicated to enhancing customer value through strategic account management and executive relationships. Lead the Track & Trace commercialization journey for key accounts while drivi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$106K - $151K *

Grow your career with a dynamic team focused on delivering IoT solutions to small and medium businesses. Engage in end-to-end customer engagements, driving impactful sensor data insights while managin...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$55K - $172K *

Accelerate progress at customer retention and success operations by developing scalable processes, enhancing data-driven decision-making, and leading cross-functional initiatives that drive customer h...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$153K - $290K *

Redefine drug product development as you lead partnerships with external vendors, driving innovative formulation strategies for clinical programs while ensuring timelines and quality standards are met...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Drive sales success by leading branch performance, maximizing profitability, and developing strategic growth plans. Collaborate with teams to secure new opportunities and enhance customer relationship...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$174K - $200K *

Elevate your career by leading strategic initiatives and fostering long-term relationships with major national accounts to drive mutual growth. Utilize analytics and innovation to enhance execution an...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Drive excellence in facility maintenance by overseeing personnel, managing projects, and ensuring compliance with regulations. Elevate team performance while maintaining high standards across location...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$107K - $143K *

Optimize complex design scopes for data center projects, leading multidisciplinary teams to ensure compliant, resilient solutions while managing stakeholder relationships and quality standards through...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$143K - $243K *

Lead the charge in delivering outstanding clinical services for pharmacy benefit programs, driving operational excellence and compliance to enhance customer care and reduce costs through effective acc...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $130K *

Transform your HR skills by partnering with the Design team to enhance talent development, drive strategic workforce planning, and strengthen employee relations in a dynamic, remote environment focuse...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Lead the charge in delivering complex automation projects, balancing customer relationships, financial management, and team leadership. Collaborate with diverse teams to ensure successful project exec...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$198K - $258K *

Lead the charge in transforming Customer Care strategy and operations, ensuring exceptional patient experiences while driving organizational growth and operational excellence through advanced technolo...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $180K *

Transform your career by leading national field service operations in the pharmacy automation sector. Drive excellence in service delivery, enhance customer experience, and develop a skilled team whil...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Join as a Director of Software Engineering, leading modernization and strategic development across key product lines while fostering innovation in AI adoption and agile practices. Drive team performan...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the New Business Experience team, driving product strategy and execution from marketing handoff to policy bind. Collaborate with executives to create AI-native solutions and ensure exceptional cu...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$112K - $168K *

Unlock potential by driving post-sales customer success through training, technical support, and renewals. Collaborate cross-functionally to enhance customer outcomes and satisfaction while utilizing...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $175K *

Grow your career by building dealer relationships and expanding market presence. This hands-on field sales role involves regular visits to bike shops, driving account openings, and ensuring brand visi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $190K *

Optimize client engagement by driving growth and satisfaction across partnerships. Lead strategic initiatives, manage resources, and develop team capabilities to ensure success in a complex healthcare...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in managing strategic fintech partnerships, ensuring compliance and operational excellence while driving program enhancements and overseeing day-to-day operations within regulatory fra...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$113K - $158K *

Lead the charge in transformation management, partnering with executives and teams to ensure successful adoption and measurable value across commercial initiatives, driving sustained organizational ch...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$162K - $217K *

Join a dynamic team to drive customer success in biopharma, fostering robust relationships and leveraging AI tools for efficiency. Shape processes, mentor rising talent, and represent customer needs i...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $125K *

Join our dynamic team to develop innovative sourcing strategies, lead supplier negotiations, and drive value creation within the Americas, contributing significantly to our growth and sustainability g...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Accelerate client success by driving account growth and strategic partnerships across a diverse portfolio while leading expert teams to exceed expectations and deliver innovative marketing solutions...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.