Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $180K *

Innovate with us to drive strategic product marketing initiatives that enhance capital equipment and consumable sales. Lead go-to-market strategies and foster market adoption, ensuring alignment with...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$112K - $236K *

Accelerate progress at our global tech services by leading contract manufacturing initiatives for our respiratory product line, ensuring quality, efficiency, and innovation through collaboration acros...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Take ownership of project management activities, ensuring alignment across teams, and effective execution of deliverables while fostering communication and addressing challenges strategically...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Elevate customer success by leading a dynamic team focused on retention, expansion, and providing exceptional experiences for Mid-Market and Enterprise clients. Optimize performance through data insig...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Grow your career by driving sales growth and client retention through strategic relationship management and expert analysis in a dynamic insurance environment...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Support our sales team by managing client relationships and driving new business growth through effective strategies, expert communication, and collaborative analysis to ensure high renewal rates and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join a dynamic team to drive sales growth through strategic outreach and expert relationship management. Utilize cutting-edge tools to maximize client retention, achieve sales quotas, and ensure long...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Take ownership of a dynamic sales portfolio, utilizing advanced tools to drive growth through both new business development and retention strategies, enhancing client satisfaction and fostering succes...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Shape the future of insurance sales by driving growth and nurturing client relationships through expert account management and strategic outreach initiatives. Join us in achieving sales excellence and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Innovate client relations and drive business growth by managing an account team, developing strategies, and ensuring project success through effective communication and leadership...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$242K - $282K *

Lead the oversight of contractual matters across departments, serving as a trusted advisor to internal stakeholders from pre-clinical to commercial readiness. This role emphasizes collaboration and ex...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $170K *

Lead and execute growth strategies within the Payer vertical by building relationships with health plan executives, managing complex sales cycles, and driving revenue through tailored digital health s...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K *

Develop and oversee a high-performing sales renewal team, drive growth, ensure customer satisfaction, and foster an inclusive culture by coaching staff and collaborating with management in a fast-pace...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$141K - $165K *

Drive eCommerce sales by leading strategic initiatives and optimizing digital engagement across key retail platforms to enhance growth and connect with consumers effectively...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$157K - $175K *

Partner with us to shape bold commercial strategies that elevate complex deal execution and drive growth across strategic accounts, fostering cross-functional collaboration and customer-centric soluti...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead product strategy for cloud-native vault solutions, driving effective secrets management and session control. Collaborate with cross-functional teams to enhance security offerings while ensuring h...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Transform the creative landscape by leading strategy that drives measurable growth. You’ll leverage customer insights and data to develop high-performing campaigns across multiple channels, elevating...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Seeking a driven leader to elevate regional sales performance through strategic collaboration, team development, and innovative growth initiatives. Maximize revenue and implement best practices while...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$151K - $196K *

Join a team that's driving strategic inventory leadership and financial governance. Leverage your expertise in accounting to optimize margins and enhance operational efficiency across our omnichannel...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$141K - $283K *

Grow your career with a role leading cloud security strategy across multi-cloud environments. As a key decision-maker, you will enhance enterprise security frameworks while driving innovation, complia...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Inspire growth by acquiring new business, building executive relationships, and crafting tailor-made transportation solutions. Engage deeply with clients throughout their journey and drive exceptional...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Transportation

$150K - $170K *

Lead a dedicated team to drive client success across diverse delivery modes, ensuring effective governance and coordination. Drive business development within a portfolio, nurturing critical client re...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Unlock your potential in a global leadership role, driving innovative customer support strategies and managing multi-tier teams across diverse geographies to elevate service excellence and customer sa...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $150K *

Advance educational technology operations by leading BPO programs, managing teams, and driving strategic alignment for organizational growth and compliance across various geographies...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$87K - $109K *

Join a team that's dedicated to enhancing IT operations through leadership and innovative project management. Lead a high-performing group, optimize corporate applications, and drive efficiency and qu...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.