Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$300K - $325K *
Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...
4 weeks ago
$110K - $130K *
Lead large-scale automation projects, guiding teams through all phases with a focus on customer satisfaction, operational excellence, and financial management in a collaborative environment...
Reposted 2 weeks ago
1557- Director, Strategic Sourcing- Corporate Services
$125K - $185K *
Transform strategic sourcing for HR and Benefits, leading complex engagements and driving cost savings while ensuring high supplier performance and stakeholder satisfaction across diverse client needs...
1 week ago
Executive Director, Field Operations Strategy & Excellence
$246K - $332K *
Transform the future of field operations by leading strategic initiatives that enhance commercial effectiveness and drive measurable impact across customer-facing teams. Collaborate with cross-functio...
1 week ago
Sr Director, Account Management
$140K - $155K *
Engage with strategic enterprise clients to drive retention, growth, and satisfaction. Lead account strategy, advise stakeholders, and deliver measurable outcomes while mentoring team members and fost...
2 weeks ago
Director, Delivery & Deployment Excellence
$184K - $230K *
Lead the charge in transforming business readiness and deployment excellence across the Americas, ensuring seamless Oracle E-Business Suite upgrades while aligning regional priorities with global stra...
5 days ago
$160K - $185K *
Join a team that's redefining the SaaS landscape by driving strategic growth and closing high-value deals. Engage with senior leaders, develop a robust pipeline, and collaborate cross-functionally to...
Reposted yesterday
$125K - $150K *
Transform your career by leading GTM enablement initiatives that equip sales and marketing teams with essential training, certifications, and resources to drive success in a rapidly scaling organizati...
3 weeks ago
Senior Vice President, Growth & Commercialization
$210K - $250K *
Lead a dynamic team to drive growth and commercialization strategies, enhancing market presence and client acquisition. Collaborate cross-functionally to transform insights into actionable plans, ensu...
2 days ago
Senior Manager, Sales Development
$150K - $161K *
Empower a dynamic team by leading outbound sales strategies, driving performance, and mentoring managers. Shape best practices and enhance pipeline creation to achieve ambitious goals in a fast-paced...
3 weeks ago
Director, Franchise Performance - South & Central FL
$110K - $130K *
Lead the charge in enhancing franchise performance and profitability across multiple territories. Drive strategic initiatives, manage complex relationships, and develop high-performing teams to achiev...
4 weeks ago
Senior Manager, Trust Services
$110K - $130K *
Unlock potential by leading a global team in Trust Services, enhancing client relationships, and driving operational excellence. Shape the future of AI-powered security solutions while ensuring top-ti...
1 week ago
Executive Director of Medical Services
$250K - $275K *
Join us to lead clinical operations for a multi-state virtual care team, ensuring high-quality, timely care. This role combines direct patient care, administrative leadership, and strategic oversight...
1 week ago
Global Vice President, Services
$210K - $250K *
Champion global services strategy and execution, driving growth and customer satisfaction across regions. Lead a scalable organization, enhance operational performance, and ensure a consistent custome...
1 week ago
$88K - $147K *
Lead the charge in operational excellence by managing a dynamic Facility Services team, enhancing customer experience, and driving business growth through effective service delivery and continuous imp...
1 week ago
Manager, Client Services Operations
$81K - $138K *
Drive the vision and strategy for Pharmacy Benefits Management, overseeing client services and ensuring satisfaction, performance, and profitability while leading a team to achieve business objectives...
1 week ago
Director - Client Growth Partner (Retail & CPG)
$250K - $360K *
Unlock strategic account growth by engaging senior stakeholders and driving AI transformation. Collaborate with internal teams to expand client partnerships and deliver measurable business value while...
2 weeks ago
Director of Billing and Collections
$150K - $180K *
Help us lead and optimize global Order-to-Cash operations, overseeing billing, collections, and accounts receivable. Drive cross-functional partnerships, enhance workflows, and manage a high-performin...
Yesterday
Director of Field Operations, Cobrand Card
$125K - $150K *
Shape high-impact growth in retail partnerships by overseeing field operations, driving application volume, and enhancing point-of-sale conversion rates. Collaborate with teams to optimize strategies...
3 weeks ago
$152K - $197K *
Join a team that's driving innovation in community banking. As a strategic leader, you'll enhance client relationships, shape payment strategies, and deliver measurable growth across the Mid South reg...
1 week ago
$110K - $130K *
Lead and mentor a global team overseeing clinical trial supply operations. Drive compliance and operational excellence across clinical logistics activities, ensuring timely delivery of materials that...
Reposted 3 days ago
$110K - $130K *
Join a team that's driving strategic growth in cybersecurity consulting. Leverage executive relationships and a diverse partner ecosystem to close complex deals and build long-term accounts, all while...
2 weeks ago
Global Program Manager, Customer Experience Center
$100K - $150K *
Unlock your potential by leading the operational backbone of a new Customer Experience Center. Drive launch readiness, manage vendor relationships, and ensure seamless program execution to deliver exc...
4 days ago
(USA) Director, Product Management
$130K - $260K *
Transform enterprise ecosystems by leading product strategy for Direct Imports and Cross Border. Drive modernization, connect business and technology, and enhance global commerce capabilities through...
1 month ago
Senior Director, Facilities, Real Estate & Security Operations
$159K - $215K *
Join a team that's driving operational excellence across 25+ sites, overseeing facilities, real estate, and security operations to ensure safe, efficient environments that support high-quality care de...
Yesterday
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.