Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$300K - $325K *

Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead large-scale automation projects, guiding teams through all phases with a focus on customer satisfaction, operational excellence, and financial management in a collaborative environment...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $185K *

Transform strategic sourcing for HR and Benefits, leading complex engagements and driving cost savings while ensuring high supplier performance and stakeholder satisfaction across diverse client needs...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$246K - $332K *

Transform the future of field operations by leading strategic initiatives that enhance commercial effectiveness and drive measurable impact across customer-facing teams. Collaborate with cross-functio...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$140K - $155K *

Engage with strategic enterprise clients to drive retention, growth, and satisfaction. Lead account strategy, advise stakeholders, and deliver measurable outcomes while mentoring team members and fost...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$184K - $230K *

Lead the charge in transforming business readiness and deployment excellence across the Americas, ensuring seamless Oracle E-Business Suite upgrades while aligning regional priorities with global stra...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $185K *

Join a team that's redefining the SaaS landscape by driving strategic growth and closing high-value deals. Engage with senior leaders, develop a robust pipeline, and collaborate cross-functionally to...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Transform your career by leading GTM enablement initiatives that equip sales and marketing teams with essential training, certifications, and resources to drive success in a rapidly scaling organizati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$210K - $250K *

Lead a dynamic team to drive growth and commercialization strategies, enhancing market presence and client acquisition. Collaborate cross-functionally to transform insights into actionable plans, ensu...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $161K *

Empower a dynamic team by leading outbound sales strategies, driving performance, and mentoring managers. Shape best practices and enhance pipeline creation to achieve ambitious goals in a fast-paced...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing franchise performance and profitability across multiple territories. Drive strategic initiatives, manage complex relationships, and develop high-performing teams to achiev...

Orlando, FLRemote

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Unlock potential by leading a global team in Trust Services, enhancing client relationships, and driving operational excellence. Shape the future of AI-powered security solutions while ensuring top-ti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $275K *

Join us to lead clinical operations for a multi-state virtual care team, ensuring high-quality, timely care. This role combines direct patient care, administrative leadership, and strategic oversight...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$210K - $250K *

Champion global services strategy and execution, driving growth and customer satisfaction across regions. Lead a scalable organization, enhance operational performance, and ensure a consistent custome...

Massachusetts, USRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$88K - $147K *

Lead the charge in operational excellence by managing a dynamic Facility Services team, enhancing customer experience, and driving business growth through effective service delivery and continuous imp...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$81K - $138K *

Drive the vision and strategy for Pharmacy Benefits Management, overseeing client services and ensuring satisfaction, performance, and profitability while leading a team to achieve business objectives...

San Diego, CARemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$250K - $360K *

Unlock strategic account growth by engaging senior stakeholders and driving AI transformation. Collaborate with internal teams to expand client partnerships and deliver measurable business value while...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Help us lead and optimize global Order-to-Cash operations, overseeing billing, collections, and accounts receivable. Drive cross-functional partnerships, enhance workflows, and manage a high-performin...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Shape high-impact growth in retail partnerships by overseeing field operations, driving application volume, and enhancing point-of-sale conversion rates. Collaborate with teams to optimize strategies...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$152K - $197K *

Join a team that's driving innovation in community banking. As a strategic leader, you'll enhance client relationships, shape payment strategies, and deliver measurable growth across the Mid South reg...

Illinois, USRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead and mentor a global team overseeing clinical trial supply operations. Drive compliance and operational excellence across clinical logistics activities, ensuring timely delivery of materials that...

Pennsylvania, USRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's driving strategic growth in cybersecurity consulting. Leverage executive relationships and a diverse partner ecosystem to close complex deals and build long-term accounts, all while...

Tacoma, WARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $150K *

Unlock your potential by leading the operational backbone of a new Customer Experience Center. Drive launch readiness, manage vendor relationships, and ensure seamless program execution to deliver exc...

Waukesha, WIRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $260K *

Transform enterprise ecosystems by leading product strategy for Direct Imports and Cross Border. Drive modernization, connect business and technology, and enhance global commerce capabilities through...

Bentonville, ARRemote

1 month ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$159K - $215K *

Join a team that's driving operational excellence across 25+ sites, overseeing facilities, real estate, and security operations to ensure safe, efficient environments that support high-quality care de...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.