Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$106K - $176K *

Join a team that's transforming healthcare finance by leading patient financial services operations. Drive revenue cycle improvements, manage billing processes, and enhance compliance while fostering...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$150K - $200K *

Advance logistics operations across North America by leading warehousing, transportation, and compliance initiatives. Collaborate with cross-functional teams to enhance efficiency, drive improvements...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the strategic growth of technical integration services, overseeing specialized consultants and ensuring seamless, high-quality delivery of complex integrations while shaping the technical service...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Lead the charge in strategic client services management, overseeing growth, engagement, and high-value account portfolio. Drive team performance and build enduring client relationships that enhance bu...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$126K - $185K *

Lead transformative technology adoption and growth for large enterprise accounts. Drive strategic initiatives, build executive relationships, and deliver measurable outcomes through innovative solutio...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $185K *

Transform enterprise engagement by driving technology adoption and growth. Lead strategic initiatives across large accounts, leveraging deep market insights to deliver measurable outcomes and foster e...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $185K *

Shape technology adoption and growth by driving strategic initiatives across large enterprise accounts, translating business priorities into measurable outcomes through consultative engagement and exp...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $185K *

Drive growth by strategizing and executing tailored solutions for large enterprise accounts, leveraging technology to enhance customer engagement and deliver measurable business outcomes through consu...

Illinois, USRemote

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$132K - $185K *

Join a team that's redefining enterprise sales by driving technology adoption and growth. You'll engage with global accounts, translating business priorities into measurable outcomes while shaping a c...

California, USRemote

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $185K *

Shape enterprise growth by translating customer needs into measurable outcomes. Drive technology adoption and build trusted relationships across large accounts, leveraging your expertise in complex sa...

New Jersey, USRemote

5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$130K - $150K *

Join a team that's driving growth in enterprise services by developing strategies and leading engagements with Global Service Providers. Collaborate with top-tier clients to enhance service delivery a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $250K *

Champion operational excellence by supporting mechanical segment performance across regions. Collaborate with leadership to enhance execution discipline, drive improvements, and ensure effective trans...

Mclean, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$165K - $210K *

Transform retail sales strategies and lead a dynamic team to achieve revenue goals. Drive account management, develop talent, and collaborate with cross-functional teams to enhance product offerings a...

United StatesRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $150K *

Transform the future of business development by leading strategic initiatives, optimizing operations, and driving growth in a dynamic environment. Collaborate with teams to enhance processes and ensur...

North Bay, ONRemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Shape the future of procurement and planning by leading fiber sourcing, production planning, and inventory strategy across multiple facilities. Collaborate with cross-functional teams to optimize cost...

Arizona, USRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$250K - $500K *

Transform delivery services by owning P&L and driving strategy across complex networks and AI solutions. Lead a large-scale team, ensuring quality and efficiency while enhancing customer satisfaction...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$197K - $290K *

Transform the merchant support experience by leading strategy and execution to enhance satisfaction and retention. Collaborate cross-functionally to implement data-driven initiatives that drive seamle...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$170K - $200K *

Collaborate with cross-functional teams to drive engineering success for a major customer account, ensuring technical excellence, strategic alignment, and sustained account growth through innovative s...

New Hampshire, USRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the Vendor Management Office, overseeing vendor governance, lifecycle management, and performance metrics. Collaborate cross-functionally to ensure vendor services align with quality, compliance...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Transform customer success by leading a high-performing post-sales organization. Drive retention, adoption, and measurable ROI while scaling operations and building strong relationships with key healt...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $163K *

Champion client success by leading project teams to deliver high-quality card processing solutions. Drive enhancements, manage complex implementations, and ensure client satisfaction through effective...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$187K - $257K *

Empower transformation initiatives by leading enterprise projects, managing stakeholder relationships, and driving strategic outcomes. Collaborate with diverse teams to define program strategies and e...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$195K - $264K *

Shape the future of design systems and operations by leading a dynamic team to enhance digital experiences. Drive innovation, establish standards, and integrate AI practices to elevate design quality...

Minneapolis, MNRemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$95K - $131K *

Join a team that's dedicated to enhancing operational efficiency in field services. Oversee technicians, coordinate projects, and ensure compliance while driving continuous improvement in power distri...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $131K *

Unlock potential by leading field service operations, enhancing efficiency, and ensuring compliance in power distribution. Collaborate with teams to drive continuous improvement and develop high-perfo...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.