Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$149K - $200K *

Oversee operational leadership and execution for the DPF Facilities Maintenance network, ensuring performance excellence across multiple locations while collaborating closely with site leadership to d...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$200K - $225K *

Shape the future of healthcare technology by leading product strategy and execution. Collaborate cross-functionally across distributed teams to drive innovation and deliver impactful solutions that en...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $178K *

Pioneer strategic oversight in global supply chain management to drive efficiency, customer satisfaction, and innovative solutions. Collaborate across teams to enhance performance, ensure seamless ope...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Engage with technology advertisers to drive revenue growth through strategic account management and innovative marketing solutions. Leverage your sales expertise to build lasting client relationships...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $100K *

Optimize customer support by building a scalable function, establishing KPIs, and leading a team to enhance the customer experience. This hands-on role offers the opportunity to shape operations from...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Empower supply chain strategy by negotiating contracts, optimizing inventory sourcing, and collaborating with executive leadership. Drive operational excellence through data-driven decisions and strat...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$136K - $170K *

Accelerate progress at driving client engagement and business growth, focusing on strategic partnerships in telecom and cloud sectors, while delivering tailored connectivity solutions for high-value a...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $120K *

Join a team that's shaping project management excellence by leading client initiatives with diverse teams. You'll drive project delivery and foster cross-functional collaboration in a dynamic remote e...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Oversee a team managing TPA claims, ensuring compliance and quality standards while developing staff in various jurisdictions. Drive improvement in processes and maintain effective communication with...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Manage financial operations for a large-scale, multi-source IT services program. Collaborate with enterprise partners and ensure accurate financial reporting, chargebacks, and support for invoicing. E...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $160K *

Manage and inspire a sales team to achieve goals, develop strategies, and cultivate key client relationships, ensuring exceptional performance and growth within the assigned region...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead the charge in expanding territory engagement by building strategic partnerships and nurturing client relationships. Drive revenue growth through innovative sales strategies, navigate complex sale...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $320K *

Lead strategic people initiatives that enhance organizational success. Collaborate with business leaders to implement workforce planning, talent management, and performance strategies, fostering a hig...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$65K - $97K *

Shape your career as a key player in activating a thriving customer advocate community. Collaborate with diverse teams, craft compelling stories, and drive impactful customer engagement initiatives th...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $120K *

Drive revenue growth by establishing new business relationships and managing customer accounts. Collaborate with operational leaders to optimize performance, develop marketing strategies, and ensure f...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$185K - $215K *

Drive the future of telehealth marketplace operations, leading strategic teams in optimizing supply and demand dynamics, enhancing system efficiency, and fostering real-time monitoring to ensure top-t...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $165K *

Engage in strategic product management by guiding the product lifecycle, defining roadmaps, and driving feature development to create impactful solutions, while collaborating with cross-functional tea...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$191K - $338K *

Collaborate with cross-functional teams to drive financial strategy and performance management for the GTM business, focusing on user acquisition, profitability, and new opportunities in a fast-paced...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $130K *

Lead the charge in vendor and supplier management by sourcing top-notch partners, negotiating contracts, and overseeing procurement activities. Play a pivotal role in optimizing costs while ensuring q...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $190K *

Champion a state-based mental health practice, leading operations and a diverse clinical team. Drive patient access and quality care for thousands of children, while maintaining a strong connection to...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $181K *

Join a team that's driving growth in the Data Centre sector, focusing on sales of cutting-edge power solutions. This strategic role involves relationship-building, forecasting, and collaboration with...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that's redefining product strategy and leadership. Drive portfolio growth, standardize product processes, and influence cross-functional collaboration to enhance operational efficiency and...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Lead the charge in successful project implementations, ensuring timely delivery and client training. Collaborate with cross-functional teams to optimize outcomes and enhance client satisfaction throug...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$175K - $200K *

Manage the product team, driving strategy, standardization, and high-quality delivery across diverse product lines while leading cross-functional collaboration and fostering a culture of innovation...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $135K *

Innovate as a strategic leader owning demand forecasting and alignment across Sales, Marketing, Finance, and Operations. Drive revenue growth and inventory optimization while influencing executive dec...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.