Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$120K - $145K *

Drive impactful data products that transform complex financial transaction data into actionable insights for consumers and businesses, enhancing digital banking solutions and ensuring data quality whi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead and develop a high-performing Sales Engineering team, driving success through strategic partnership, technical expertise, and process optimization in the fast-paced digital dentistry industry...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Engage in leadership and technical execution within Revenue Operations, driving team success while managing complex client engagements. Collaborate with stakeholders to deliver high-quality solutions...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $300K *

Join a team that's driving innovation in event production for Fortune 5000 companies. You will lead aggressive business development efforts, building relationships and securing multi-million dollar pr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$200K - $220K *

Accelerate growth by leading our customer engagement strategies, focusing on a dynamic loyalty program that enhances member retention and drives sales through innovative marketing and customer-centric...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$180K - $240K *

Champion partner integrations by bridging technology and business needs. Lead technical discussions, design solutions, and ensure seamless onboarding for a diverse range of B2B partners while optimizi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$173K - $220K *

Accelerate your career by leading a dynamic sales team to drive revenue success and operational excellence. Oversee strategic initiatives while fostering strong relationships with customers and suppli...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$89K - $147K *

Shape the future of strategic sourcing by developing and presenting complex opportunities, leading contract negotiations, and collaborating with cross-functional teams to optimize value for diverse bu...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead and develop a high-performing Customer Success team, driving retention and expansion strategies. Engage directly in team operations, coaching, and performance management to achieve key metrics an...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Champion a data-driven Customer Success program that enhances retention, proactively identifies risks, and efficiently engages a diverse customer base through innovative workflows and analytics. Lead...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $145K *

Lead the charge in driving sales for MIMO-MANET products within the Department of War. Shape business relationships, manage pipelines, and ensure customer satisfaction while actively participating in...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$185K - $215K *

Champion AI integration across teams, driving transformative initiatives for measurable outcomes. Lead enterprise-wide AI adoption strategy, governance, and programs, influencing stakeholders to harne...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Advance client relationships by leading strategic data centre projects while utilizing your cost management expertise to drive outstanding performance and foster team growth within a dynamic environme...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$70K - $106K *

Drive the successful execution of events from planning through post-event, managing logistics, equipment, budgeting, and team coordination to ensure seamless experiences and satisfaction for stakehold...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$105K - $155K *

Join a growing Activation team to lead impactful social media strategies for healthcare clients, driving execution across organic, paid, and influencer programs while fostering client partnerships and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $228K *

Lead the development and execution of a comprehensive sales enablement strategy. Collaborate with cross-functional teams to drive productivity and performance, while mentoring specialists to build a r...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $125K *

Join a team that's focused on driving sales growth through exceptional customer support in the wastewater treatment sector. Collaborate with stakeholders, develop innovative strategies, and ensure cus...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $150K *

Champion the end-to-end scheduling of data center infrastructure projects, ensuring cross-functional collaboration, proactive risk management, and the successful delivery of critical timelines across...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $185K *

Lead the charge in driving U.S. sales performance and team development. Manage a nationwide sales organization to build processes, nurture talent, and achieve strategic objectives while ensuring susta...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Innovate sales strategies to drive growth in service sectors across AMER. Engage executives, develop key relationships, and leverage your expertise to turn prospects into revenue while maximizing exis...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Drive new business growth by acquiring enterprise clients in Manufacturing. Engage senior executives, leverage industry insights, and deliver strategic solutions in digital transformation. Build lasti...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Empower growth by managing customer relationships, optimizing sales strategies, and achieving revenue goals. Collaborate cross-functionally to drive performance, enhance customer satisfaction, and ide...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $230K *

Transform the future of engineering leadership by driving operational strategy, enhancing collaboration, and fostering client relationships that empower mission-critical and data center projects. Lead...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$165K - $196K *

Shape industry-leading consumer experiences as you design and guide a high-performing team, translating complex product mechanics into engaging interfaces that enhance user satisfaction and drive busi...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Join a dynamic team to drive manufacturing and operational plans ensuring compliance, quality, and efficiency for commercial and clinical products. Collaborate with leadership to improve processes and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.