Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$170K - $200K *

Join a dynamic team as you lead strategic OEM sales initiatives, cultivate executive relationships, and drive revenue growth through innovative technology solutions in the automotive sector. Shape the...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive operational excellence by leading the S&OP strategy, aligning resources with business goals, and optimizing capacity planning across the network to enhance efficiency and service delivery...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Transform quality assurance by leading a dedicated team, ensuring compliance, and managing complex client projects. Drive excellence in drug importation and quality documentation while fostering stron...

Ontario, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$141K - $212K *

Drive growth by managing sales cycles for Ecommerce and DTC brands, leveraging premium video and CTV inventory. Build relationships, activate accounts, and translate market insights into strategies fo...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Champion our enterprise sales growth by leading and developing a high-performing team across the North Central U.S., driving strategy, accountability, and client engagement to close high-value deals a...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$111K - $139K *

Build strategic supplier relationships to drive growth and profitability. Lead cross-functional initiatives, negotiate contracts, and mentor a high-performing team while ensuring supplier performance...

Missouri, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Drive AI-native sales by building C-suite relationships and closing enterprise deals. Collaborate with account owners to identify opportunities and educate prospects on financial orchestration's value...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Lead global accounting functions, ensuring integrity and efficiency in financial processes. Supervise teams across multiple locations while enhancing reporting accuracy and compliance within a growing...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a team that's transforming strategic priorities into actionable plans that drive revenue growth and enhance commercial performance across multiple functions. Collaborate with cross-functional lea...

Largo, FLRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$169K - $200K *

Join a dynamic team to drive integrated marketing strategies, manage key partnerships, and execute impactful campaigns that enhance brand visibility and profitability across diverse channels and custo...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Food & Beverages

$190K - $240K *

Drive exceptional growth in driver acquisition by leading strategic initiatives and collaborating with cross-functional teams to enhance recruitment and onboarding processes, ensuring operational effi...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Transportation

$101K - $154K *

Shape product strategy and commercialization efforts, ensuring alignment with market trends and customer needs. Drive product development, marketing initiatives, and cross-functional collaboration to...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $190K *

Empower our sales team by driving strategic growth in key accounts. Leverage your expertise in Enterprise SaaS to navigate complex sales in the Life Sciences sector, fostering partnerships and deliver...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K *

Unlock potential by leading a high-performing sales team in the public safety SaaS sector. Drive growth, execute strategic deals, and collaborate cross-functionally to enhance our market-leading softw...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Empower client success by leading account health, driving growth, and managing budgets. Collaborate with cross-functional teams to deliver integrated campaigns while mentoring your account team and en...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Media

$124K - $211K *

Transform your career by leading underwriting teams, driving pricing strategies, and ensuring financial performance. Collaborate across departments to influence business growth and deliver sustainable...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $240K *

Join us to lead transformative P2P product strategies, enhancing procurement and payment processes globally. Collaborate with finance teams and vendors to drive AI integration, ensuring compliance and...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...

Mount Pleasant, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Transform the supply chain landscape by leading procurement and subcontracting efforts, ensuring compliance with federal regulations while driving efficiency and innovation in support of critical defe...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $120K *

Transform inventory management strategies across a multi-location distribution network, ensuring optimal stock levels and alignment with customer demand while driving performance improvements and cost...

Arlington, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Join a team that's redefining People Operations by leading strategic initiatives in benefits, payroll, and automation. Drive impactful change while managing a high-performing team and collaborating ac...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$145K - $172K *

Analyze operational challenges and drive strategic initiatives to enhance market performance. Collaborate with clinical leaders and partners to align objectives, ensuring accountability and continuous...

New Mexico, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the development and execution of innovative procurement strategies, managing the full source-to-pay process while driving cost savings and vendor performance across the organization. Collaborate...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$291K - $307K *

Innovate as you lead the Logistics product organization, shaping strategy and vision for sustainable growth while driving efficiencies that enhance the marketplace experience for customers, shoppers...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$129K - $172K *

Transform critical customer service challenges into strategic solutions by leading a high-performing team focused on executive escalations, automation, and continuous improvement initiatives that enha...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.