Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$170K - $200K *
Join a dynamic team as you lead strategic OEM sales initiatives, cultivate executive relationships, and drive revenue growth through innovative technology solutions in the automotive sector. Shape the...
1 month ago
Director, Sales & Operations Planning
$150K - $180K *
Drive operational excellence by leading the S&OP strategy, aligning resources with business goals, and optimizing capacity planning across the network to enhance efficiency and service delivery...
1 week ago
$110K - $130K *
Transform quality assurance by leading a dedicated team, ensuring compliance, and managing complex client projects. Drive excellence in drug importation and quality documentation while fostering stron...
2 weeks ago
Account Director, Universal Ads
$141K - $212K *
Drive growth by managing sales cycles for Ecommerce and DTC brands, leveraging premium video and CTV inventory. Build relationships, activate accounts, and translate market insights into strategies fo...
2 days ago
Director of Sales, North Central
$150K - $180K *
Champion our enterprise sales growth by leading and developing a high-performing team across the North Central U.S., driving strategy, accountability, and client engagement to close high-value deals a...
Reposted 1 week ago
Senior Supplier Relations Manager
$111K - $139K *
Build strategic supplier relationships to drive growth and profitability. Lead cross-functional initiatives, negotiate contracts, and mentor a high-performing team while ensuring supplier performance...
2 weeks ago
$130K - $160K *
Drive AI-native sales by building C-suite relationships and closing enterprise deals. Collaborate with account owners to identify opportunities and educate prospects on financial orchestration's value...
1 week ago
Snr Director, Global Controller
$160K - $200K *
Lead global accounting functions, ensuring integrity and efficiency in financial processes. Supervise teams across multiple locations while enhancing reporting accuracy and compliance within a growing...
Reposted today
Director of Marketing Excellence & Commercial Performance
$150K - $180K *
Join a team that's transforming strategic priorities into actionable plans that drive revenue growth and enhance commercial performance across multiple functions. Collaborate with cross-functional lea...
2 weeks ago
$169K - $200K *
Join a dynamic team to drive integrated marketing strategies, manage key partnerships, and execute impactful campaigns that enhance brand visibility and profitability across diverse channels and custo...
Today
Director of Driver (Supply) Growth
$190K - $240K *
Drive exceptional growth in driver acquisition by leading strategic initiatives and collaborating with cross-functional teams to enhance recruitment and onboarding processes, ensuring operational effi...
1 month ago
$101K - $154K *
Shape product strategy and commercialization efforts, ensuring alignment with market trends and customer needs. Drive product development, marketing initiatives, and cross-functional collaboration to...
2 weeks ago
Senior Director, Strategic Accounts
$140K - $190K *
Empower our sales team by driving strategic growth in key accounts. Leverage your expertise in Enterprise SaaS to navigate complex sales in the Life Sciences sector, fostering partnerships and deliver...
3 weeks ago
$140K *
Unlock potential by leading a high-performing sales team in the public safety SaaS sector. Drive growth, execute strategic deals, and collaborate cross-functionally to enhance our market-leading softw...
3 weeks ago
$160K - $175K *
Empower client success by leading account health, driving growth, and managing budgets. Collaborate with cross-functional teams to deliver integrated campaigns while mentoring your account team and en...
Reposted 1 week ago
Director Underwriting - Remote
$124K - $211K *
Transform your career by leading underwriting teams, driving pricing strategies, and ensuring financial performance. Collaborate across departments to influence business growth and deliver sustainable...
1 week ago
$160K - $240K *
Join us to lead transformative P2P product strategies, enhancing procurement and payment processes globally. Collaborate with finance teams and vendors to drive AI integration, ensuring compliance and...
2 weeks ago
$110K - $130K *
Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...
2 weeks ago
$120K - $150K *
Transform the supply chain landscape by leading procurement and subcontracting efforts, ensuring compliance with federal regulations while driving efficiency and innovation in support of critical defe...
3 weeks ago
$95K - $120K *
Transform inventory management strategies across a multi-location distribution network, ensuring optimal stock levels and alignment with customer demand while driving performance improvements and cost...
1 week ago
$135K - $160K *
Join a team that's redefining People Operations by leading strategic initiatives in benefits, payroll, and automation. Drive impactful change while managing a high-performing team and collaborating ac...
2 weeks ago
$145K - $172K *
Analyze operational challenges and drive strategic initiatives to enhance market performance. Collaborate with clinical leaders and partners to align objectives, ensuring accountability and continuous...
3 weeks ago
$120K - $150K *
Lead the development and execution of innovative procurement strategies, managing the full source-to-pay process while driving cost savings and vendor performance across the organization. Collaborate...
3 weeks ago
Director of Product, Logistics
$291K - $307K *
Innovate as you lead the Logistics product organization, shaping strategy and vision for sustainable growth while driving efficiencies that enhance the marketplace experience for customers, shoppers...
Reposted yesterday
Senior Manager Customer Repair
$129K - $172K *
Transform critical customer service challenges into strategic solutions by leading a high-performing team focused on executive escalations, automation, and continuous improvement initiatives that enha...
3 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.