Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$115K - $125K *

Drive new revenue growth by leading strategic sales initiatives in facilities management across the U.S. Leverage your expertise to build relationships, exceed sales quotas, and contribute to a high-p...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$162K - $192K *

Empower strategic relationships with wholesalers to drive commercial success. Take ownership of annual business plans while leading a high-performance team to deliver impactful results and navigate in...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$118K - $168K *

Drive operational governance and strategic execution in Retirement & Wealth. Collaborate with leaders across risk, compliance, and technology to strengthen accountability, enhance operational effectiv...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$175K - $195K *

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$200K - $250K *

Join a team dedicated to enhancing operational performance across multiple mechanical construction companies. Collaborate with leadership to drive execution discipline, optimize processes, and ensure...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Advance your career by leading industrial engineering initiatives that enhance facility design, optimize operational efficiency, and implement cost-saving measures while developing and mentoring a hig...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$196K - $232K *

Lead and drive strategic initiatives as Director of Process & Analytical Development, ensuring operational excellence and compliance in a rapidly evolving environment. Focus on team development, colla...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform account strategy execution by driving growth, improving relationships, and aligning cross-functional teams with customer objectives to ensure long-term partnership success and profitability...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$232K - $260K *

Drive product marketing strategies and operations at a critical growth phase. Lead a team to define market narratives and align cross-functional initiatives, ensuring impactful launches that enhance s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $105K *

Pioneer a world-class customer support experience by leading a dedicated team, driving process improvements, and mentoring staff to ensure exceptional service quality while fostering a culture of cont...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Contribute to our sales success by developing leads, managing client relationships, and driving revenue through effective strategies and presentations. Leverage your industry experience to exceed sale...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$177K - $240K *

Advance strategic vision and execution by leading a talented design team. Drive value creation and innovative practices while mentoring managers and enhancing client experiences across the organizatio...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $200K *

Lead the charge in optimizing our post-sale customer journey by directing a growing Customer Success Operations team. Enhance tools and processes to drive customer retention, efficiency, and overall g...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Join a dynamic team to drive revenue in the legal sector by fostering relationships with major accounts and guiding clients to success with tailored solutions. Leverage your expertise in enterprise so...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $140K *

Manage operational excellence in delivering customer-facing technology, oversee incident resolution and production support, collaborate with internal and offshore teams, and ensure compliance with reg...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the regional operations by managing installation, service, and project management. Foster team development and ensure exceptional customer satisfaction while optimizing efficiency and profitabili...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $158K *

Drive strategic product development initiatives, fostering team leadership and collaboration to enhance product offerings and exceed growth targets while improving customer experience and ensuring ali...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $110K *

Unlock potential by driving new business development within the US market. Engage, consult, and close high-value deals in the immigration and workforce mobility sectors while collaborating cross-funct...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Drive enterprise sales growth by leading a regional team of managers, developing strategies, building executive relationships, and executing pipeline initiatives to achieve remarkable revenue targets...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $250K *

Accelerate growth as a strategic leader in B2B telehealth, owning the commercial engine for new business acquisition, customer retention, and revenue operations, while driving scalable commercializati...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$136K - $228K *

Empower our commercial sales strategy by leading a dynamic team, developing customer growth initiatives, and driving profitability. Collaborate with key stakeholders to achieve ambitious sales objecti...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $150K *

Develop strategic business relationships to drive revenue growth and enhance customer satisfaction. Utilize market insights to create tailored business plans and ensure profitable account management w...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$137K - $182K *

Drive analytics strategy and scalable solutions for Service performance management. Partner with leadership to define metrics, oversee analytics team, and enhance member experience through actionable...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $285K *

Advance client partnerships by leading strategic account growth and developing tailored supply chain solutions. Collaborate with cross-functional teams to drive operational improvements and enhance cl...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$95K - $115K *

Drive excellence in site support for complex CGT operational workflows, ensuring seamless communication and issue resolution across diverse stakeholders to enhance overall service quality and customer...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.