Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Drive growth and impact in the Data Center Service Segment across North America. Leverage strategic sales and operational skills to manage multi-country accounts and foster collaboration, ensuring exc...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$170K - $204K *

Lead the charge in driving revenue growth by managing a dynamic sales team, developing strategic initiatives, and leveraging solution-selling techniques to exceed sales targets in the enterprise fraud...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Join a dynamic team as you drive growth through strategic account management, nurturing relationships and delivering tailored solutions, while collaborating with various stakeholders to achieve signif...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Drive operational excellence by managing a remote nursing team, achieving KPIs, and ensuring compliance with healthcare standards while enhancing service delivery and fostering strong relationships wi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $100K *

Engage in driving new business growth while managing key retail accounts. This role emphasizes sales strategy execution, relationship building, and maximizing revenue through a consultative selling ap...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$74K - $124K *

Advance operations by managing service delivery and driving strategic initiatives while overseeing teams in insurance tracking. Ensure productivity, compliance, and process improvements across multipl...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $130K *

Transform enterprise project delivery by leading multifaceted teams and leveraging agile principles. Drive success through effective management of project life cycles, ensuring alignment between clien...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$185K - $200K *

Lead the charge in developing innovative product strategies and driving portfolio performance in the Aftermarket sector, while fostering cross-functional collaboration and ensuring customer-centric pr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Shape the future of client partnerships by leading account strategies, enhancing client relationships, and driving financial performance across complex Life Sciences portfolios. Innovate solutions to...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$263K - $395K *

Transform data into intelligence as a leader, guiding a team in crafting AI solutions for operational excellence and enhanced customer experiences across diverse domains...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$118K - $177K *

Lead the charge in driving sales growth across strategic retailers by managing a high-performing team focused on delivering exceptional execution and building strong customer relationships in the pet...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $120K *

Champion revenue growth by owning the sales process for designated accounts. Build and maintain relationships while delivering tailored solutions to meet customer needs. Collaborate to drive success a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$83K - $106K *

Innovate best-practice operational processes for dealership Parts and Service, utilizing CDK tools to enhance performance, efficiency, and profitability. Lead transformative assessments and coaching t...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Create a seamless customer experience by defining and optimizing global processes. Engage with stakeholders and transform complex needs into actionable plans, ensuring intuitive and scalable solutions...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the Operations Training function, enhancing onboarding, building trainer capabilities, and designing impactful learning experiences to elevate performance across teams and support operational exc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $129K *

Lead the charge in driving sales and enhancing relationships with key retail accounts through strategic marketing and effective collaboration across teams to maximize growth and profitability...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Champion customer success by leading a high-performing team focused on retention, expansion, and sustainable growth, while partnering with cross-functional leaders to enhance customer experiences and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $140K *

Engineer transformative sales strategies by building strong customer relationships while driving revenue growth in a dynamic territory. Leverage your engineering insights to provide value-based soluti...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion innovative data solutions by leading advisory services that align with enterprise objectives, guiding teams to transform complex challenges into value for clients while fostering a culture of...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Champion operational excellence by leading and expanding card operations. Drive improvements through partnership, strategy, and the implementation of scalable solutions in a fast-paced fintech environ...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $105K *

Join us to build strong relationships and grow revenue in the Standards business by managing commercial accounts, closing new opportunities, and engaging with customers across various end-markets to e...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $105K *

Join a dynamic team as you cultivate relationships and drive revenue growth in the Standards business, focusing on diverse markets from Pharma to Environmental. Leverage your expertise to meet sales t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $105K *

Empower customer engagement through strong account management. Drive revenue growth by leveraging relationships with key stakeholders across the standards portfolio while meeting sales targets in vari...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$185K - $344K *

Reimagine execution leadership by ensuring consistent delivery and accountability across Therapeutic Areas, while developing your team and driving strategic initiatives in a dynamic field operations e...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $125K *

Lead the charge in driving aftermarket sales of capital equipment, enhancing customer engagement and relationship-building while managing the full sales cycle from lead generation to order fulfillment...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.