Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.
As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.
In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.
Director, Business Development (Remote)
$158K - $190K *
Lead the charge in driving business development by generating and managing high-value client relationships, leveraging cross-functional insights to craft solutions that align with client needs and fue...
Reposted 3 weeks ago
Senior Director of Underwriting, Fraud Monitoring & Boarding
$150K - $170K *
Champion daily merchant boarding, underwriting, and risk operations while enhancing efficiency and control. Lead a high-performing team, modernize processes, and operationalize data insights for impro...
2 weeks ago
Senior Director of Underwriting, Fraud Monitoring & Boarding
$140K - $160K *
Empower operational efficiency by leading merchant onboarding, underwriting, and risk management for a growing payments platform. Optimize processes using data-driven decision-making and AI-driven aut...
2 weeks ago
$90K - $110K *
Contribute to impactful trade solutions by guiding clients on customs regulations, developing comprehensive project plans, and offering expert analysis to navigate complex import/export challenges whi...
Today
Director, Business and Revenue Operations
$120K - $145K *
Lead operational strategy and execution to optimize revenue streams across diverse markets. Collaborate with cross-functional teams to improve processes and drive successful outcomes in business and s...
1 week ago
Senior Director, Product Management - IDP
$160K - $200K *
Lead the strategic direction and execution of Intelligent Document Processing and TotalAgility, driving significant product growth, customer engagement, and market positioning through innovative AI so...
1 week ago
$160K - $195K *
Pioneer a transformative Lifecycle marketing strategy to enhance customer engagement and conversion at all stages. Drive growth using data-driven insights and AI to create personalized experiences whi...
1 week ago
$148K - $274K *
Drive growth through innovative marketing strategies while leading a team focused on data-driven insights and consumer engagement. Collaborate across functions to develop ICHRA offerings that meet mar...
1 week ago
Director, Global Project Management and Customer Implementation (Remote) - Scottsdale AZ
$131K - $189K *
Transform global supply chain project management through strategic leadership, overseeing complex initiatives, and collaborating across functions to ensure successful implementation of solutions that...
4 weeks ago
Customer Solutions Manager, EDU & SLG Western Region - CSM
$118K - $160K *
Lead the charge in guiding government and education clients through cloud adoption and AI transformation. Collaborate across teams to develop strategies that drive customer success and optimize missio...
Reposted today
$170K - $200K *
Join us to lead product management efforts, shaping strategies that drive civic tech innovation. Oversee a talented team, collaborate cross-functionally, and prioritize initiatives, enhancing user eng...
Today
Director, Business Development - Commercial Managed Services
$140K - $160K *
Transform client relationships and drive growth in managed services by leading strategies that capture new business and foster expansion across diverse industries. Engage with stakeholders to elevate...
2 weeks ago
$130K - $160K *
Advance growth and retention for strategic enterprise clients by leading complex expansions and renewals. Foster deep relationships with stakeholders to align solutions with critical initiatives and d...
3 weeks ago
Transportation Senior Analyst, Supplier & Retailer Appointment
$77K - $105K *
Innovate the logistics sector as you streamline supplier and retailer scheduling. Oversee delivery appointment management, resolve time-sensitive issues, and ensure operational excellence while collab...
3 weeks ago
Senior Director, Specialty Insights
$150K - $180K *
Join a dynamic team driving market insights while leveraging your clinical expertise to lead high-impact projects and foster strong relationships within the healthcare and life sciences sectors, prior...
3 weeks ago
Director, Product Marketing - Carrier
$150K - $180K *
Join a growing team leading product marketing strategies for the carrier segment in a hybrid role. You'll develop brand architecture, drive launch processes, and collaborate across teams to enhance ou...
2 weeks ago
Director, eCommerce- Subscriptions
$120K - $150K *
Champion the growth of a key subscription business through strategic leadership, cross-functional collaboration, and a strong customer focus to elevate acquisition, retention, and lifetime value while...
1 week ago
Manager, CGT Program Management
$100K - $120K *
Lead cross-functional project implementations, ensuring timely delivery and budget adherence. Coordinate teams and suppliers, manage project plans, and enhance delivery methods for optimal results...
1 week ago
Manager, CGT Program Management
$100K - $120K *
Lead cross-functional project implementations by developing detailed plans and fostering collaboration across teams and suppliers to ensure timely execution and budget adherence...
1 week ago
$190K - $260K *
Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...
2 weeks ago
Sr Product Manager, Purchasing
$120K - $145K *
Join us to manage the end-to-end lifecycle of strategic products, aligning user needs with business outcomes while collaborating across multiple teams to drive impactful results and navigate complex c...
2 weeks ago
$125K - $150K *
Shape and execute a comprehensive marketing strategy, driving brand growth through strong demand generation, digital performance, and content development while leading a collaborative team toward meas...
4 days ago
Senior Product Manager, SAP Distribution & Transportation (D&T)
$125K - $155K *
Lead the charge in defining and evolving the product strategy for SAP S/4HANA Distribution & Transportation, ensuring scalable logistics solutions that support global retail and omnichannel growth whi...
1 week ago
Client Services CFO - Consumer Products
$240K - $300K *
Join a dynamic team as you build and manage a diverse portfolio of Consumer Products clients, leveraging your financial expertise to deliver strategic insights and drive business growth in a collabora...
3 days ago
$80K - $95K *
Engage clients in the aviation sector by driving software sales and solutions. Utilize your industry expertise to build relationships and exceed sales goals while collaborating with teams to enhance s...
1 week ago
What tasks does a Director, Customer Service handle?
A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.
What is the average salary for a Director, Customer Service?
While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.
How can I advance my career as a Director, Customer Service?
Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.