Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$158K - $190K *

Lead the charge in driving business development by generating and managing high-value client relationships, leveraging cross-functional insights to craft solutions that align with client needs and fue...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $170K *

Champion daily merchant boarding, underwriting, and risk operations while enhancing efficiency and control. Lead a high-performing team, modernize processes, and operationalize data insights for impro...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $160K *

Empower operational efficiency by leading merchant onboarding, underwriting, and risk management for a growing payments platform. Optimize processes using data-driven decision-making and AI-driven aut...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $110K *

Contribute to impactful trade solutions by guiding clients on customs regulations, developing comprehensive project plans, and offering expert analysis to navigate complex import/export challenges whi...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Lead operational strategy and execution to optimize revenue streams across diverse markets. Collaborate with cross-functional teams to improve processes and drive successful outcomes in business and s...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Lead the strategic direction and execution of Intelligent Document Processing and TotalAgility, driving significant product growth, customer engagement, and market positioning through innovative AI so...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $195K *

Pioneer a transformative Lifecycle marketing strategy to enhance customer engagement and conversion at all stages. Drive growth using data-driven insights and AI to create personalized experiences whi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$148K - $274K *

Drive growth through innovative marketing strategies while leading a team focused on data-driven insights and consumer engagement. Collaborate across functions to develop ICHRA offerings that meet mar...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$131K - $189K *

Transform global supply chain project management through strategic leadership, overseeing complex initiatives, and collaborating across functions to ensure successful implementation of solutions that...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$118K - $160K *

Lead the charge in guiding government and education clients through cloud adoption and AI transformation. Collaborate across teams to develop strategies that drive customer success and optimize missio...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$170K - $200K *

Join us to lead product management efforts, shaping strategies that drive civic tech innovation. Oversee a talented team, collaborate cross-functionally, and prioritize initiatives, enhancing user eng...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Transform client relationships and drive growth in managed services by leading strategies that capture new business and foster expansion across diverse industries. Engage with stakeholders to elevate...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $160K *

Advance growth and retention for strategic enterprise clients by leading complex expansions and renewals. Foster deep relationships with stakeholders to align solutions with critical initiatives and d...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$77K - $105K *

Innovate the logistics sector as you streamline supplier and retailer scheduling. Oversee delivery appointment management, resolve time-sensitive issues, and ensure operational excellence while collab...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Join a dynamic team driving market insights while leveraging your clinical expertise to lead high-impact projects and foster strong relationships within the healthcare and life sciences sectors, prior...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a growing team leading product marketing strategies for the carrier segment in a hybrid role. You'll develop brand architecture, drive launch processes, and collaborate across teams to enhance ou...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Champion the growth of a key subscription business through strategic leadership, cross-functional collaboration, and a strong customer focus to elevate acquisition, retention, and lifetime value while...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Lead cross-functional project implementations, ensuring timely delivery and budget adherence. Coordinate teams and suppliers, manage project plans, and enhance delivery methods for optimal results...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Lead cross-functional project implementations by developing detailed plans and fostering collaboration across teams and suppliers to ensure timely execution and budget adherence...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$190K - $260K *

Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Join us to manage the end-to-end lifecycle of strategic products, aligning user needs with business outcomes while collaborating across multiple teams to drive impactful results and navigate complex c...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Shape and execute a comprehensive marketing strategy, driving brand growth through strong demand generation, digital performance, and content development while leading a collaborative team toward meas...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $155K *

Lead the charge in defining and evolving the product strategy for SAP S/4HANA Distribution & Transportation, ensuring scalable logistics solutions that support global retail and omnichannel growth whi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $300K *

Join a dynamic team as you build and manage a diverse portfolio of Consumer Products clients, leveraging your financial expertise to deliver strategic insights and drive business growth in a collabora...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Engage clients in the aviation sector by driving software sales and solutions. Utilize your industry expertise to build relationships and exceed sales goals while collaborating with teams to enhance s...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.