Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$130K *

Unlock potential by driving enterprise sales and managing a robust pipeline, cultivating relationships, and closing deals to expand business impact. Collaborate with teams to deliver innovative soluti...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Advance high-impact sales programs by leading strategy, execution, and continuous improvement. Drive cohesion across teams, enhance data-driven GTM efforts, and optimize sales productivity through inn...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$204K - $378K *

Lead the charge in driving strategic account growth and operational excellence, leveraging deep industry insights to foster impactful client relationships and enhance customer satisfaction. Shape the...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Lead a technical support team for a global corporate tax software product, ensuring quality service delivery and technical escalation management while fostering team development and driving customer s...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$170K - $200K *

Lead the charge in developing a high-performing global account management team, driving retention and growth among enterprise clients. Cultivate executive relationships and establish customer-centric...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $210K *

Transform team dynamics by leading and mentoring Product Managers while engaging in hands-on product development and strategy. Drive impactful communications tools that enhance collaboration and strea...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$332K - $430K *

Shape the future of Pro and Partner Marketing by defining strategies that drive professional engagement, retention, and marketplace health. Leverage insights to build robust marketing frameworks and e...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Elevate your career by driving revenue growth with top global MSPs and GSIs. Leverage strategic partnerships and industry expertise to expand market reach and create compelling value propositions for...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Accelerate growth by fostering strategic C-level relationships with major MSPs & GSIs to drive revenue for the Nexthink solution. Utilize industry expertise and partnership management to identify oppo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Accelerate progress at the intersection of AI and customer experience, leading digital transformation and strategy initiatives to enhance operational efficiency and drive business outcomes through inn...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Lead the strategy and evolution of enterprise applications, focusing on Salesforce. Oversee a multi-disciplinary team, ensuring scalable systems and alignment with business processes across multiple d...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $170K *

Transform HR operations by optimizing Workday and driving AI automation to enhance the technology ecosystem and improve employee experience, collaborating closely with HR and IT teams to align strateg...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$116K - $174K *

Empower growth by leading strategic sourcing initiatives in software and engineering. Utilize negotiation, analytics, and vendor management to optimize procurement strategies and ensure value across t...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $233K *

Unlock potential by partnering with senior leaders to drive transformative HR solutions. Lead enterprise-wide initiatives in talent management, performance, and organizational design for corporate fun...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Grow customer success strategies by leading a team of CSMs, enhancing satisfaction, retention, and expansion. Collaborate across departments to align objectives while driving performance and process i...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$140K - $175K *

Innovate our platform strategy by assessing and rationalizing composition solutions and leading impactful recommendations to enhance client experience in regulated industries with executive sponsorshi...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $130K *

Join a team that's transforming business processes; lead end-to-end analysis on the Lead-to-Cash journey, collaborating with cross-functional stakeholders to document, enhance, and automate workflows...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $175K *

Join a team that drives innovation in product management by shaping a pivotal infrastructure. Collaborate across functions to create impactful customer experiences and leverage data insights for a sea...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$115K - $165K *

Lead the charge in driving Professional Services sales and client success, managing comprehensive service delivery while achieving revenue and margin goals across diverse accounts in the US and collab...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$250K - $305K *

Join us to lead strategic contract manufacturing initiatives for cutting-edge optical technologies. Oversee qualification, ramp-up, and collaboration with large-scale partners to drive commercial prod...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $135K *

Lead the product strategy and operations for a key financial tool that empowers over 400,000 students annually. Collaborate across teams to innovate and deliver solutions that enhance student access a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Lead and drive significant IT projects focused on transforming legacy systems to modern solutions, overseeing the full project lifecycle from analysis through delivery, while collaborating with stakeh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $225K *

Partner with us to lead our IAM team, ensuring secure access control and compliance through effective management, strategy development, and hands-on execution while driving team performance and collab...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $245K *

Unlock potential by architecting innovative customer experience strategies that enhance service delivery at scale, directly influencing enterprise-level decisions and leading cross-functional collabor...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$122K - $178K *

Empower our marketing strategy by leading a cross-portfolio effort to define market narratives, shape go-to-market strategies, and ensure cohesive alignment across teams to drive growth and adoption f...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.