Director, Customer Experience Jobs in Boston, MA

Transform the creative landscape by leading strategy that drives measurable growth. You’ll leverage customer insights and data to develop high-performing campaigns across multiple channels, elevating...

Transform customer engagement and retention as you lead global marketing initiatives. Drive measurable results, build advocacy, and foster communities to accelerate growth opportunities in a dynamic B...

Advance your career by spearheading global vendor operations, enhancing customer experience, and optimizing performance across a rapidly evolving fintech landscape while driving innovation with AI and...

Drive customer experience initiatives for a complex commuter rail system. Lead operations, communicate effectively during service disruptions, resolve complaints, and ensure high-quality service stand...

Drive innovation by defining the vision for an advanced Delivery & Fulfillment Intelligence Platform, overseeing its multi-year roadmap and collaborating with cross-functional teams to ensure seamless...

Champion the Delivery & Fulfillment Intelligence Platform by defining strategy, managing resources, and developing innovations to optimize logistics operations for efficient, data-driven delivery solu...

Unlock potential by leading transportation sales efforts, developing strategies, and building a robust sales team to deliver integrated logistics solutions to clients while ensuring exceptional servic...

Lead the charge in driving sales strategy and revenue growth for a luxury conference center. Cultivate client relationships, manage a high-performing team, and ensure exceptional guest experiences thr...

Lead the charge in sales strategy and revenue growth for a premier conference destination, emphasizing high-value corporate meetings and luxury events. Drive market initiatives and foster strong clien...

Oversee daily operations of experiential marketing programs, managing logistics, partnerships, and a team to ensure effective program execution while enhancing the impact of activations across North A...

Elevate your career by leading the development and execution of innovative total rewards programs that drive talent retention, enhance employee experience, and align with business growth in a dynamic...

Elevate operational performance through strategic leadership and coaching. Drive growth, service stability, and accountability in a multi-unit service environment, ensuring sustained business improvem...

Accelerate progress at customer retention and success operations by developing scalable processes, enhancing data-driven decision-making, and leading cross-functional initiatives that drive customer h...

Drive strategic product vision and execution in the Procurement domain. Lead a high-performing team, integrating modern SaaS capabilities with capital planning and construction workflows, to achieve s...

Champion operational excellence in aviation services, building trust with clients, leading a high-performing team, and driving financial and safety compliance while ensuring seamless flight execution...

Optimize client engagement by driving growth and satisfaction across partnerships. Lead strategic initiatives, manage resources, and develop team capabilities to ensure success in a complex healthcare...

Drive client success by overseeing Managed Services delivery, managing operations, and building crucial relationships across diverse cultural settings. Leverage consultative skills to align technology...

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

Pioneer the digital product strategy for Commercial, leading a portfolio that enhances client interactions, drives value through emerging technologies, and ensures operational excellence while managin...

Lead the charge in delivering enterprise-grade digital applications across the life sciences spectrum by leveraging cloud-native solutions, AI technologies, and effective team collaboration to transfo...

Lead and innovate in product management for Software as a Medical Device (SaMD). Drive strategy, launch successful products, and collaborate across disciplines in a dynamic environment focused on medi...

Innovate customer success strategies globally to enhance adoption, retention, and growth for enterprise accounts. Lead impactful teams focused on delivering measurable value and achieving sales excell...

Reimagine customer engagement by leading initiatives that enhance service delivery and optimize operational processes. This role spans cross-functional teams and drives impactful strategies for increa...

Drive innovation in finance strategy and operations by leading multi-year transformations, aligning initiatives with business goals, and collaborating with C-suite executives to enhance performance an...

Lead strategic initiatives and oversee key client accounts in integrated scientific communications, ensuring operational excellence and exceptional client service while fostering growth and collaborat...