Director, Customer Experience Jobs in Boston, MA

Lead the development and management of innovative healthcare products to improve member experience and outcomes. Collaborate with cross-functional teams and vendors to execute product strategies acros...

Drive payroll excellence by managing multi-state and international operations, ensuring compliance, and enhancing employee service. Lead initiatives for process improvements and partner cross-function...

Lead the charge in delivering complex technology initiatives by coordinating cross-team efforts and ensuring alignment with business objectives, resulting in successful enterprise outcomes and streaml...

Lead impactful consulting initiatives, driving client success across multiple engagements while ensuring high satisfaction and growth in revenue. Collaborate closely with teams to deliver exceptional...

Build and lead a pre-sales function that drives enterprise growth through strict standards, strategic coaching, and operational excellence while maintaining rigorous deal evaluation and fostering a hi...

Elevate global procurement operations by managing supplier performance and optimizing service delivery models in mission-critical environments, ensuring strategic alignment with operational expectatio...

Lead the charge in transforming health technology with deep expertise in laboratory services. Guide client relationships, drive operational complexities, and implement Epic Beaker solutions to enhance...

Transform the experiential design landscape by creating immersive, innovative environments for top brands. Collaborate with creative leaders to deliver exceptional solutions that exceed expectations w...

Unlock potential by designing and implementing innovative data governance strategies. Collaborate with clients to ensure data quality, support cloud transformation, and enable AI readiness, driving si...

Empower innovation by leading a world-class engineering team to drive next-generation gas delivery and flow control product development, enhancing collaboration across functions and ensuring strategic...

Elevate client growth as you lead a dynamic team, driving impactful Paid Social strategies and nurturing high-level stakeholder relationships while ensuring financial health and channel integration ac...

Lead the design and administration of global benefits programs that enhance employee experience and align with organization goals, fostering a competitive and compliant workplace while ensuring operat...

Lead the charge in evolving reporting solutions by managing a dedicated team, developing scalable analytics products, and collaborating with cross-functional partners to deliver valuable insights that...

Champion innovation by leading the development of AI-driven financial audit solutions, collaborating closely with engineering and clients to enhance efficiency and quality in audit processes across th...

Drive impactful programs as a strategic leader in Veteran healthcare, focusing on suicide prevention initiatives through planning, execution, and stakeholder collaboration to enhance care for those at...

Champion the design of an integrated agent experience, streamlining the interaction between human and agent across multiple platforms to create a seamless, cohesive product interface...

Drive the cardiometabolic product marketing strategy by managing a team, shaping GTM processes, and ensuring successful new product launches across diabetes, hypertension, and weight management, while...

Lead enterprise-wide change initiatives, enhancing organizational effectiveness through integrated solutions. Collaborate with multidisciplinary teams to influence strategic transformations and drive...

Shape the future of People Experience Operations by leading HR transformation and optimizing processes globally. Collaborate cross-functionally to enhance employee experiences and drive digital initia...

Drive AI transformation initiatives that deliver measurable business value across the enterprise, enhancing operational efficiencies, decision making, and customer experiences through strategic partne...

Drive global inventory governance by establishing strategies and compliance frameworks to ensure total inventory accuracy across operations, minimizing waste and safeguarding margins in a high-volume...

Shape the future of claims management by leading a team of adjusters, ensuring regulatory compliance, and optimizing processes for complex Master Policy TLL and Contents Claims. Drive department effic...

Unlock the potential in customer engagement as you lead the strategy and execution of Salesforce Marketing Cloud, driving data-driven automation and innovative marketing solutions for improved convers...

Lead the charge in shaping strategic HR initiatives to cultivate a thriving organizational culture and support ministry goals while empowering staff through leadership, collaboration, and effective re...

Lead the charge in driving sales enablement initiatives that enhance productivity, pipeline health, and revenue outcomes while developing a high-performing team within a dynamic, fast-paced environmen...