Director, Customer Experience Jobs in Boston, MA

Join a team that's shaping telecom delivery excellence. Lead a multi-tower portfolio, driving modernization and technology direction while collaborating with C-suite stakeholders for growth and strate...

Join us to lead product management efforts, shaping strategies that drive civic tech innovation. Oversee a talented team, collaborate cross-functionally, and prioritize initiatives, enhancing user eng...

Unlock potential by enhancing customer journeys in healthcare SaaS. Drive success through support, communications, and operations to elevate engagement and satisfaction for lasting customer relationsh...

Transform customer experience by delivering exceptional service post-implementation. Lead support and communications efforts to drive adoption, satisfaction, and enduring partnerships within our Conne...

Drive digital transformation by leading global customer engagement strategies that enhance healthcare professional and patient interactions through innovative omnichannel solutions and data-driven ins...

Drive customer success by leading global teams, improving retention, and enhancing product utilization, ensuring a seamless experience across diverse regions and platforms while driving operational ex...

Champion a world-class customer experience as a strategic leader, driving a team of Enterprise CSMs. Focus on retention, cross-sell opportunities, and collaborate cross-functionally to enhance custome...

Lead the charge in operationalizing new content experiences for millions, managing multidisciplinary teams in a fast-paced environment. Drive innovation, optimize workflows, and enhance global launch...

Shape the future of Customer Experience by driving strategic initiatives across the organization. Lead product innovation, technical program delivery, and cross-functional alignment to create an excep...

Join us to lead customer success initiatives that drive measurable growth, retention, and satisfaction for our digital retail dealer clients. You'll strategize, advocate, and enhance the customer expe...

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

Join a team that's driving growth by identifying key opportunities and leading cross-functional initiatives across Marketing, Product, Sales, and Engineering, ensuring teams execute with clarity to ma...

Champion a unified customer engagement strategy, enhancing HCP and KOL experiences across therapeutic communities to create a seamless, impactful journey that meets enterprise objectives and drives su...

Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...

Unlock significant growth opportunities by driving account expansion and strategic AI initiatives with executive stakeholders, fostering collaborative partnerships to achieve revenue goals and deliver...

Drive the digital product strategy for consumer channels, enhancing user experiences from discovery to service. Lead a high-performing product team, leveraging data and AI to optimize journeys and sol...

Elevate customer experience strategy by leading cross-functional teams to align business goals with customer-centric initiatives. Drive impactful results through strategic planning, execution, and con...

Lead strategic data partnerships to enhance collaboration and decision-making across commercial teams. Drive governance, compliance, and innovative data integration with a focus on maximizing value fr...

Elevate product design and user experience by leading a multidisciplinary team to craft cohesive hardware and digital solutions that resonate with customers and drive brand loyalty across all touchpoi...

Elevate your career by overseeing strategy and execution across commerce media and marketplace dynamics. As a key leader, you'll drive excellence, manage client relationships, and collaborate cross-fu...

Engage with a global design team to elevate and transform product user experiences. Shape design strategy focused on AI empowerment, operational scalability, and leadership development to ensure intui...

Drive product marketing strategies and operations at a critical growth phase. Lead a team to define market narratives and align cross-functional initiatives, ensuring impactful launches that enhance s...

Lead strategic client relationships by developing integrated multi-channel plans. Elevate stakeholder engagement through actionable insights and measurable outcomes while fostering team growth and mai...

Lead the strategic direction and execution of Intelligent Document Processing and TotalAgility, driving significant product growth, customer engagement, and market positioning through innovative AI so...

Grow your career with an innovative role leading retention marketing strategies that enhance customer journeys. Drive high-touch engagement for key accounts while developing automated solutions for br...