Director, Customer Experience Jobs in Boston, MA

Drive organic social strategy and execution to enhance growth in cybersecurity and tech sectors. Lead coordination among teams to innovate and improve account performance through data-driven insights...

Design and deliver AI-enhanced customer experiences, collaborating across teams to improve customer journeys. Utilize design thinking and AI tools to create intuitive digital interactions that drive e...

Drive operational excellence by leading a global team that harmonizes onshore and offshore resources. Foster cross-cultural collaboration, enhance performance standards, and ensure accountability acro...

Grow your career with us by defining and leading marketing strategies that enhance professional engagement, activation, and retention within a dynamic marketplace environment...

Join a team that drives innovative engineering solutions for clinical trials. Lead a talented organization, reshape technology strategy, and enhance operational efficiency while delivering impactful A...

Empower the ZS Impact Institute by crafting strategic campaigns that build engagement with senior executives. Lead program planning, content activation, and performance tracking to establish a strong...

Own and optimize the Gainsight platform to enhance customer experience through health scoring, playbooks, and actionable insights, collaborating across teams to ensure data-driven customer engagement...

Drive strategic communications initiatives that connect employees to business objectives and enhance engagement. Collaborate with leaders to promote organizational change, effective leadership communi...

Shape the future of affordable housing by driving our complex LIHTC equity investments. Collaborate with internal and external stakeholders to monitor performance, mitigate risks, and provide insightf...

Join a dynamic team driving AML and Fraud risk management by leveraging data, metrics, and analytics to support decision-making and enhance compliance while fostering a positive customer experience an...

Champion growth by leading a high-performing sales team focused on K-12 education, driving revenue and pipeline targets while engaging with key stakeholders and ensuring alignment with customer needs...

Join a team that drives impactful CRM and marketing tech strategies, enhancing advertiser growth through data-driven solutions, automation, and cross-functional collaboration while leading a high-perf...

Innovate as a strategic leader, driving cross-functional execution and program excellence. You'll mentor teams and enhance collaboration, tackling systemic challenges while optimizing client objective...

Lead the charge in developing strategic partnerships that drive service growth and maximize revenue. Cultivate enduring relationships with city and agency leaders while navigating complex contract neg...

Lead the transformation of digital experiences by designing innovative, user-centric solutions at scale, collaborating with cross-functional teams and steering projects from concept to execution, whil...

Transform the future of organic social strategy across priority accounts by leading creative collaboration, fostering client relationships, and driving measurable growth through innovative, platform-n...

Lead the charge in enterprise growth and institutional partnerships within North America Higher Education, developing strategic engagement initiatives that enhance market presence and drive revenue ac...

Drive product strategy for financial management solutions, leveraging AI to transform processes and elevate outcomes. Lead a dynamic team to redefine accountability and deliver comprehensive value to...

Shape client acquisition and market growth through CPA partnerships. Drive relationship-building and convert opportunities into long-lasting client engagements while enhancing local brand visibility a...

Drive curriculum strategy to shape future skills in response to emerging tech trends. Collaborate cross-functionally to create innovative learning experiences that align with current market demands an...

Lead the enterprise strategy for content operations, enhancing scalability, compliance, and user experience. Drive continuous improvement, governance, and team leadership while ensuring alignment acro...

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

Contribute to strategic partner success by leading a high-performing team, defining operational frameworks, and driving impactful performance initiatives for complex partner ecosystems to achieve reve...

Lead the charge in enhancing customer care operations, focusing on building a high-performing team that delivers unparalleled service. Drive process improvements, set strategic goals, and foster profe...

Drive growth and foster relationships with complex, multi-location enterprise accounts. Lead cross-functional initiatives, execute QBRs, and create strategic frameworks that ensure high-value customer...