Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$95K - $115K *
Lead the design and documentation of various facilities as a Mechanical Engineer, ensuring compliance with industry standards and codes, while mentoring junior team members and coordinating with proje...
Reposted 1 week ago
$124K - $153K *
Innovate mechanical systems by researching, designing, and developing advanced products. Lead projects from concept to testing, ensuring technical accuracy and effective communication with stakeholder...
Reposted 3 days ago
$124K - $153K *
Join a dynamic Nuclear Quality Assurance Engineering team, focusing on enhancing quality standards and processes. As a Mechanical Engineer 4, you'll drive innovative solutions and collaborate with div...
Reposted 1 week ago
$85K - $100K *
Develop innovative electrical designs for large-scale industrial plants, ensuring compliance with standards and project specifications. Collaborate closely with multidisciplinary teams to deliver opti...
3 weeks ago
$80K - $95K *
Drive innovation by designing and enhancing mechanical products. Collaborate with cross-functional teams to ensure designs meet performance and safety standards while utilizing advanced CAD software f...
2 weeks ago
$85K - $100K *
Lead engineering and consulting services across diverse projects, ensuring compliance, quality, and effective communication with clients. Manage project phases, conduct analyses, and mentor junior sta...
3 weeks ago
$80K - $95K *
Join a team that's redefining geotechnical engineering by providing expert consulting and innovative solutions across diverse projects, ensuring quality and compliance while mentoring junior staff and...
3 weeks ago
$90K - $110K *
Join a team that's dedicated to delivering innovative geotechnical engineering solutions. You'll manage diverse projects, conduct field investigations, and provide expert recommendations while collabo...
3 weeks ago
$80K - $95K *
Transform diverse engineering projects by leading field investigations, analysis, and design, while ensuring compliance and quality. Collaborate with teams to deliver high-impact solutions across vari...
3 weeks ago
$85K - $100K *
Transform geotechnical project execution by managing large-scale projects, collaborating with experts, enhancing client relationships, and ensuring quality results across diverse geological environmen...
3 weeks ago
$95K - $115K *
Lead geotechnical engineering projects, providing technical direction and innovative solutions across diverse sectors. Engage with clients and teams to ensure compliance, quality, and successful proje...
Today
$95K - $115K *
Champion innovative geotechnical solutions by leading complex projects, conducting field investigations, and providing expert analysis. Collaborate with diverse teams to ensure compliance and drive pr...
Today
$90K - $110K *
Innovate in device development by designing fixtures using SolidWorks, and managing production transfers. Engage in design reviews, risk analysis, and ensure compliance with medical SOPs while resolvi...
Reposted 2 weeks ago
$80K - $95K *
Lead the execution of process improvements in high-purity quartz manufacturing, enhancing safety, productivity, and product quality while collaborating with internal and external stakeholders to achie...
3 weeks ago
Product Engineer 4 - Gas Delivery
$104K - $231K *
Engage in dynamic product engineering within the semiconductor industry, driving innovation and problem-solving. Collaborate with clients and internal teams to enhance cutting-edge technologies and pr...
Reposted 3 weeks ago
$120K - $140K *
Unlock potential by leading complex mechanical engineering projects, ensuring compliance with design codes and specifications. Collaborate with contractors to enhance project outcomes and maintain hig...
2 weeks ago
Project Engineer (Energy & Process)
$68K - $115K *
Oversee custom-engineered equipment projects, ensuring alignment between customer requirements and internal technical teams while managing schedules and enhancing communication throughout the project...
Reposted 1 week ago
Project Engineer (Energy & Process)
$68K - $115K *
Engage as a key Project Engineer, overseeing custom-engineered equipment projects from contract to delivery. Collaborate across teams to ensure compliance with specifications, facilitating effective c...
Reposted 1 week ago
$120K - $140K *
Drive new machinery development by creating innovative concepts and prototypes. Lead technical projects from inception to testing, collaborate with teams to enhance efficiency, and mentor peers in bes...
4 weeks ago
$147K - $202K *
Champion engineering excellence across teams to achieve safety, quality, and growth targets. Collaborate with supervisors to ensure consistent practices and drive operational success within the Triviu...
4 days ago
$130K - $195K *
Lead the charge in geotechnical project management, overseeing site investigations, evaluations, and design solutions while mentoring junior engineers and ensuring compliance with industry standards a...
1 week ago
$100K - $120K *
Drive innovative geotechnical solutions in challenging permafrost environments. Lead project management, mentor junior staff, and ensure technical excellence in foundation design and site evaluations...
1 week ago
Junior Structural Integrity Engineer
$88K - $92K *
Contribute to engineering efforts by analyzing structural data, supporting airworthiness evaluations, and optimizing processes under senior guidance. Collaborate with cross-functional teams to improve...
Reposted yesterday
$88K - $105K *
Join a team that's dedicated to enhancing chemical manufacturing processes, focusing on yield improvement and operational safety. Collaborate across functions to optimize production and ensure complia...
3 days ago
$80K - $95K *
Engage with us to design and develop structural solutions for high voltage electric facilities. Collaborate with project teams and vendors to ensure efficient project execution while adhering to engin...
Today
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.