Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$116K - $175K *

Grow your career with us to lead mechanical systems design for energy and infrastructure projects. Collaborate across teams, solve complex challenges, and deliver high-performance, reliable systems wh...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $110K *

Transform manufacturing processes by optimizing performance, enhancing safety, and driving continuous improvement initiatives. Collaborate cross-functionally to elevate operational efficiency and prod...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $100K *

Drive the future of product engineering by optimizing investment casting processes, ensuring quality and cost-effectiveness while collaborating with cross-functional teams to enhance manufacturing eff...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$180K - $220K *

Join us to lead the development of advanced manufacturing systems for energetic products. This role encompasses end-to-end ownership, from concept to production, requiring cross-functional collaborati...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Transform aerospace materials engineering by leading advanced metallurgy initiatives, optimizing additive manufacturing processes, and driving innovative solutions for high-performance applications in...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to conducting thorough failure analyses and providing innovative solutions. You'll manage projects, operate advanced metallurgical equipment, and communicate findings effe...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $175K *

Optimize project delivery by managing Gantt charts for multiple aerospace programs. Collaborate with engineers and leadership to ensure schedules align with critical paths, risks, and resource availab...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the Materials Team to innovate and develop high-temperature Ceramic Matrix Composites, overseeing the entire process from preform creation to densification while collaborating with cross-function...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the Materials Team to innovate and develop high-temperature Ceramic Matrix Composites, overseeing the entire process from preform creation to densification while collaborating with cross-function...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$81K - $112K *

Champion process improvement and material performance in manufacturing. Collaborate cross-functionally to enhance product quality, reduce waste, and implement innovative technologies, driving operatio...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$81K - $112K *

Drive process improvement and material performance by collaborating cross-functionally to enhance product quality and operational efficiency. Utilize data analysis to identify issues and implement inn...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$134K - $201K *

Lead and deliver innovative mechanical systems for energy projects, ensuring code compliance and excellence in design. Mentor junior engineers, manage project scopes, and resolve complex challenges wh...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $181K *

Optimize the design and execution of complex mechanical systems for energy and infrastructure projects, leading multidisciplinary teams to deliver innovative, code-compliant solutions while mentoring...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$134K - $201K *

Shape the future of energy infrastructure by leading complex mechanical system designs for large-scale projects. Collaborate with multidisciplinary teams, mentor junior engineers, and ensure complianc...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Drive your career with a pivotal role in Product Engineering, providing technical support for clad metal stamped products. Champion quality improvements and collaborate across teams to enhance manufac...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$147K - $202K *

Transform complex mechanical challenges into innovative solutions by leveraging your expertise in design, development, and implementation. Collaborate with teams to enhance product life cycles and ens...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$124K - $171K *

Engineer innovative mechanical solutions by leveraging your expertise in physics and materials science. Design, develop, and implement custom tooling while ensuring compliance with industry standards...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$115K - $150K *

Join a dynamic team to design and test cutting-edge avionics systems for aviation. Leverage your mechanical engineering expertise to drive innovative solutions and enhance aircraft performance while c...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Innovate in the field of piping materials engineering, leading projects that support LNG facilities. Collaborate with cross-functional teams to ensure quality and compliance, while managing schedules...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Transform manufacturing processes by providing expert chemical engineering support for electroplating, PTFE coating, and wastewater treatment, driving safety, efficiency, and continuous improvement ac...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Join a team that's tackling engineering challenges in cryogenic and high-pressure fluid systems. Collaborate with experts to design, develop, and execute tests that simulate extreme aerospace environm...

Today

  •   Less than 5 years exp.  •   Technical Services

$69K - $103K *

Join a team that's dedicated to providing technical support and solutions, ensuring product reliability and customer satisfaction through effective communication and engineering expertise in metallurg...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$69K - $103K *

Join our team to provide technical support and solutions, ensuring product quality and customer satisfaction. Collaborate across departments to address technical issues and enhance product performance...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$92K - $174K *

Help us advance materials research by conducting experiments, analyzing data, and developing prototypes for extreme environments. Collaborate with multidisciplinary teams to solve engineering challeng...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$92K - $174K *

Engage in cutting-edge materials research and development, applying engineering principles to solve complex challenges for military and government clients. Collaborate with multidisciplinary teams to...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.