Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$79K - $140K *

Collaborate to develop and implement AI-driven RAG pipelines, transforming domain-specific documents into searchable resources. Work with cross-functional teams to enhance MLOps capabilities and ensur...

Dahlgren, VARemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$128K - $189K *

Innovate the future of fleet data management by enhancing reliability, observability, and performance. Lead technical projects and develop high-quality Python software across cloud and data platforms...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$168K - $285K *

Shape the future of competitive strategy in AI and agentic software development. Drive market differentiation, collaborate with cross-functional teams, and establish a compelling narrative that enhanc...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $128K *

Drive impactful projects by managing a $800M Federal Aid Program, guiding teams, and ensuring compliance with federal regulations while enhancing operational efficiency across transportation initiativ...

Baltimore, MDRemote

Today

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Transform the future of machine learning by designing scalable architectures for production systems. Collaborate across teams to optimize data processing and model deployment, ensuring high performanc...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Engage with independent wholesale and retail customers to develop strategic relationships, drive sales, and deliver tailored solutions that align with core values, enhancing competitive advantage in t...

Springfield, ORRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Design and engineer solutions that empower retail enterprises to integrate seamlessly with our platform, enhancing delivery operations and driving product excellence through proactive ownership and in...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$112K - $126K *

Join us to lead strategic investments in Service Engineering and Technical Publications, driving innovation through AI technologies. Collaborate with cross-functional teams to enhance product lifecycl...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$86K - $92K *

Unlock potential by driving marketing initiatives and proposal efforts for the Infrastructure sector. Collaborate with teams to enhance client relationships and create impactful materials that boost b...

Temecula, CARemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Shape the future of cybersecurity by collaborating with sales teams to identify prospects, educate clients on solutions, and drive impactful meetings that address security challenges and deliver tailo...

Raleigh, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by providing technical support throughout the commissioning lifecycle of mission-critical facilities. Collaborate with engineers and stakeholders to ensure successful execution of com...

New Jersey, USRemote

2 days ago

  •   5 - 7 years exp.  •   Staffing

$140K - $180K *

Transform cancer care by developing AI biomarkers through collaboration with ML scientists and clinical partners, enhancing model robustness and interpretability across diverse datasets to improve pat...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $190K *

Champion the transition of analytical methods from lab to manufacturing, ensuring the delivery of innovative neurological therapies through close collaboration across teams and management of external...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $200K *

Unlock potential by joining our engineering team to build high-performance, user-facing trading products. Shape the future of real-time web applications while collaborating across the stack to deliver...

New York, NYRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$185K - $225K *

Launch innovative full-stack solutions, owning features from backend to UI. Collaborate with a remote team to enhance agent workflows and ensure secure, reliable experiences in a regulated financial e...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$115K - $155K *

Drive innovative solutions by collaborating with account teams to identify, design, and implement technical strategies that enhance customer success and strengthen relationships across the Southeast r...

Atlanta, GARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Join a team that's transforming enterprise solutions by leveraging Oracle Fusion expertise. Drive the design and implementation of scalable architectures, ensuring seamless integration and automation...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$142K - $203K *

Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Join a dynamic team to tackle end-to-end computer vision challenges, ensuring reliable performance in real-world conditions. You'll optimize models and systems for vehicle detection, tracking, and ana...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$205K - $231K *

Drive your career with impactful security initiatives that enhance product safety and foster responsible AI development. Collaborate across teams to elevate security practices and implement robust gua...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$72K - $120K *

Join a team that's dedicated to enhancing cyber security infrastructure. As a Security Engineer I, you'll administer security services, conduct audits, and collaborate with analysts to protect against...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead innovative plumbing design for hyperscale data centers, ensuring high-quality solutions and collaboration with stakeholders. Drive project success through technical expertise and effective commun...

Los Angeles, CARemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Innovate plumbing systems for hyperscale data centers, leading design efforts and collaborating with engineers. Drive technical solutions, ensure quality control, and manage project budgets while work...

Dallas, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform large-scale data center plumbing systems as a lead engineer. Collaborate with teams, provide technical expertise, and ensure quality control while delivering innovative solutions to meet cli...

Chicago, ILRemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a team that's dedicated to delivering exceptional service as a Field Service Engineer. Leverage your expertise in PET/NUC/CT modalities to troubleshoot, repair, and enhance customer satisfaction...

Houston, TXRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.