Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$184K - $223K *

Innovate in product strategy for risk reduction across SaaS ecosystems, focusing on customer outcomes and cross-functional collaboration to tackle AI governance and third-party challenges effectively...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Transform your career by owning the foundational architecture of our Data Hub platform. Collaborate with cross-functional teams to design robust data pipelines, ensuring quality and efficiency in data...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Transform financial insight into action! Join us to drive revenue modeling, sales reporting, and commission planning within FP&A while collaborating with leadership to optimize performance and inform...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Transform the architectural landscape of large-scale, mission-critical data centers by leading multi-disciplinary teams through all design phases. Ensure projects meet high standards of quality, effic...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $130K *

Lead the growth of innovative scientific software solutions by leveraging your technical expertise and customer relationships. Drive complex sales cycles in a dynamic environment, enhancing long-term...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$75K - $100K *

Drive full-cycle recruiting for technical roles in engineering and manufacturing. Partner with leaders to define requirements, source top talent, and enhance the hiring process, ensuring a positive ca...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $180K *

Champion a transformative compliance experience for enterprise clients by leading engineering teams to develop scalable reporting tools and innovative data solutions that empower organizations to mana...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Shape the future of enterprise compliance by leading engineering teams to enhance reporting and management capabilities. Drive innovative data solutions and create visibility for large organizations n...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$133K - $200K *

Unlock potential by supporting the design and implementation of advanced GNC systems. Collaborate in fast-paced environments to ensure operational readiness and effective real-time decision-making dur...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Lead and manage complex cybersecurity programs, driving innovation and operational excellence while coordinating multi-location contractor teams and aligning projects with NIAID goals...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $160K *

Support advanced oncology systems by installing and servicing Linear Accelerators. Excel in troubleshooting and maintenance while managing parts and providing technical support both on-site and remote...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$86K - $165K *

Shape the future of quality in chemical and metallurgical processes by overseeing supplier systems, conducting audits, and leading continuous improvement efforts to enhance product reliability and com...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Make your mark at a leading travel platform by driving strategic hotel partnerships, enhancing brand visibility, and leveraging technology to simplify business travel, all while thriving in a dynamic...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $130K *

Lead cloud migration and modernization initiatives, managing project staffing and resources, while ensuring Agile practices are followed and project risks are mitigated for multiple complex software d...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $171K *

Drive the design and delivery of cutting-edge warehouse automation solutions, collaborating with cross-functional teams to meet customer needs and enhance supply chain efficiencies. Shape data-driven...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Technical Services

$87K - $124K *

Join a team that's dedicated to optimizing application performance and reliability. Collaborate with various stakeholders to support, troubleshoot, and enhance enterprise systems, ensuring seamless op...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Reimagine program management in a dynamic role overseeing complex projects and teams, driving financial and contract management, while ensuring the delivery of innovative health IT solutions and effec...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Transform scientific computing support by leading program management efforts, ensuring financial integrity and operational excellence while collaborating with key stakeholders to enhance mission objec...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Lead cross-functional teams to ensure the successful execution and quality of data center construction projects. Drive the quality assurance process, mentor site staff, and enhance collaboration among...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $150K *

Elevate our growth practice by transforming ambiguous opportunities into compelling proposals. Collaborate with diverse teams to craft narratives that resonate, driving strategic vision and innovative...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$250K - $276K *

Inspire and develop a high-performing team of Sales Engineers, driving excellence in customer engagements and partner collaboration to enhance sales execution and operational processes within a fast-p...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in configuring and supporting comprehensive SAP FICO processes with a focus on optimizing financial operations. Collaborate closely with finance teams to ensure effective integrations...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the configuration and support of integrated SAP FICO processes, ensuring the accuracy of financial data and compliance with reporting standards while collaborating with cross-functional teams for...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $120K *

Transform quality management by leading NDT program development and ensuring compliance across multiple service lines. Collaborate with diverse teams to implement best practices and drive continuous i...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $130K *

Unlock potential by driving insights in power markets through expert analysis, forecasting, and client engagement. Lead a team to provide strategic recommendations on market dynamics and engage stakeh...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.