Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$190K - $225K *

Unlock potential by driving welding sales growth through hands-on expertise and strategic partnerships. Collaborate with regional teams to enhance customer experiences and lead the market in robotic w...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Champion contractor performance by leading training and compliance efforts, enhancing safety and quality in telecommunications construction. Collaborate across teams to mitigate risks and drive improv...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$209K - $273K *

Grow your career with a technical leadership role tackling complex challenges while mentoring others and collaborating on impactful projects across multiple engineering teams, elevating standards and...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by designing and maintaining automation workflows across IT systems and SaaS platforms. Collaborate with teams to develop integrations and optimize processes, enhancing operational ef...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $165K *

Join us to drive the launch of a pioneering biotech product, enhancing healthcare provider engagement and patient outcomes across your territory while achieving sales targets in a dynamic, fast-paced...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Champion the advancement of commercial and U.S. civil launch opportunities, coordinating customer engagement and technical feedback while managing the qualification process and ensuring seamless trans...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $200K *

Join our team to shape the future of construction tech by building impactful tools for professionals. Leverage your expertise to create user-focused solutions that enhance productivity, reliability, a...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Lead the design and implementation of protection schemes for electrical systems. Collaborate across disciplines, mentor teams, and influence technical direction in a high-impact role that fosters prof...

Billings, MTRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Transform your career by leading proposal strategies and managing a dynamic team. Drive compliance and quality in project proposals while collaborating with stakeholders to ensure timely and effective...

Vancouver, WARemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$157K - $283K *

Transform transit operations by leading complex Automatic Train Supervision initiatives. Drive collaboration across technical and operational teams, ensuring system performance and reliability for maj...

United StatesRemote

1 week ago

  •   15+ years exp.  •   Real Estate & Construction

$170K - $200K *

Advance backend solutions and frontend features, collaborating across teams to build scalable systems and AI integrations, driving product growth from conception to execution...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $183K *

Innovate the future of healthcare technology by developing scalable applications that streamline specialty prescriptions. Collaborate with a skilled team to enhance user experience and drive efficienc...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a forward-thinking team to define and execute design strategy for AI-driven risk management tools, guiding designers and partners to deliver exceptional user experiences that prioritize risk unde...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the development and deployment of cutting-edge AI infrastructure programs, coordinating cross-functional teams and managing complex schedules to ensure successful execution from planning to produ...

Bellevue, WARemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$180K - $220K *

Elevate the future of engineering by shaping strategy and leading a high-performing team through rapid change. Collaborate with executives to drive innovation and ensure alignment, while fostering a c...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $160K *

Shape the future of global merchandising technology by leading engineering efforts, driving modernization, and ensuring high-quality delivery across diverse platforms. Collaborate with teams to implem...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$157K - $238K *

Join a dynamic team to leverage AI in enhancing application security. You'll assess vulnerabilities, implement fixes, and shape AI security strategies, driving innovation in a fast-paced environment w...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Shape and support enterprise networking solutions by delivering pre-sales technical leadership and post-sales support. Leverage deep expertise in Wi-Fi, LAN, cloud, and Zero Trust security to ensure o...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Champion quality excellence by implementing and enhancing supplier quality management systems. Collaborate across teams to ensure risk-based quality controls from supplier selection to manufacturing...

Minneapolis, MNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a dynamic team to drive impactful accounting and finance projects for diverse clients. Leverage your expertise to tackle complex challenges and enhance operational efficiency across various indus...

Georgia, USRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$113K - $140K *

Develop strategic relationships and drive growth in the Energy Oil & Gas market by managing key accounts, recovering lost customers, and expanding applications for advanced ceramic components, ensurin...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Pioneer innovative commissioning processes while collaborating with diverse teams. Oversee project execution, ensuring compliance with ASHRAE, CSA, and LEED standards. Drive technical excellence acros...

Atlanta, GARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $130K *

Lead the charge in overseeing field installation activities, ensuring safety and quality while coordinating with project managers and stakeholders to drive successful project execution and adherence t...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $145K *

Collaborate with cross-functional teams to design integrated solutions that enhance user experience, leveraging AI tools and a design system to create cohesive workflows and drive product value in a B...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.