Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$120K - $145K *

Empower data-driven insights by architecting robust data platforms, overseeing ingestion and transformation across diverse customers, and mentoring a growing team while ensuring data integrity and per...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in driving strategic project initiatives across diverse departments, ensuring timely execution from inception to delivery. Foster collaboration and accountability in a fast-paced, high...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Pioneer a product revolution, leading a dynamic team to define strategy, drive launches, and implement measurable outcomes, while bridging engineering, design, and sales for impactful market success...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$60K - $107K *

Transform the future of scientific innovation as you install, maintain, and troubleshoot advanced analytical instruments. Deliver exceptional service across diverse research, industrial, and healthcar...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$72K - $108K *

Champion technical excellence by providing on-site guidance for turbine generator systems at utility and nuclear facilities. Lead troubleshooting and maintenance efforts to enhance operational efficie...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$170K - $190K *

Unlock innovative biosignal solutions by leading algorithm development, enhancing machine learning tools, and engaging with stakeholders to improve health-related therapies in a collaborative remote t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $185K *

Optimize our infrastructure and developer experience by shaping, building, and improving automation and tooling. Collaborate with teams to enhance operational excellence, ensuring fault-tolerance and...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to enhancing decision-making through innovative solutions in Workday. Drive continuous improvement in reporting, analytics, and data management while collaborating with cr...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Join us to manage the end-to-end lifecycle of strategic products, aligning user needs with business outcomes while collaborating across multiple teams to drive impactful results and navigate complex c...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Lead security design for AI workloads by implementing robust architectures, policies, and defenses across multiple cloud platforms. Collaborate with stakeholders to ensure safe AI practices and compli...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $90K *

Help us attract and engage top talent through effective recruitment marketing campaigns, content creation, and employer branding strategies while partnering across teams to enhance our candidate exper...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$110K - $118K *

Transform infrastructure resilience as you design and maintain cloud systems across AWS, Azure, and GCP environments. Handle disaster recovery, security compliance, and CI/CD automation to ensure opti...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $103K *

Contribute to the development of innovative software solutions for a federal platform, collaborating across teams to fulfill delivery standards and enhance existing capabilities while participating in...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$99K - $120K *

Elevate your career by leading BAS and EPMS design projects for mission-critical facilities. You'll drive project execution, manage client relationships, and ensure design quality from kickoff to cons...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$98K - $129K *

Engineer robust validation for innovative self-driving technologies, collaborating cross-functionally to develop test plans and automate testing. Ensure safety and reliability through detailed analysi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Join a dynamic team as a hands-on Engineering Manager, leading Salesforce engineers to enhance core business operations, drive technical improvements, and foster collaboration between technology and s...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$135K - $160K *

Champion the evolution of our core systems by leading technical architecture and mentoring the engineering team. Engage deeply with high-impact projects to drive reliability and scalability across bac...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Deliver exceptional outcomes by managing multifamily HVAC projects, ensuring timely, budget-friendly execution while adhering to quality and safety standards. Leverage strong leadership in field and o...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$132K - $220K *

Drive impactful project delivery for advanced nuclear initiatives, overseeing deployment and execution globally, while ensuring compliance, customer satisfaction, and efficient resource management in...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$184K - $356K *

Elevate infrastructure capabilities by designing and optimizing high-performance Linux environments, driving automation and developing robust tooling to support scalable EDA compute farms for critical...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Unlock potential by driving sales growth in the insulation sector. Engage with architects, contractors, and distributors to develop strategies, expand market presence, and achieve sales objectives acr...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $180K *

Lead the charge in driving sales within military programs, collaborating closely with business teams to enhance customer experiences, gather insights, and promote cutting-edge technology to meet evolv...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Transform client operations by implementing and optimizing PTC Windchill solutions. This remote role requires collaboration with clients to ensure successful delivery within budget and timelines, offe...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$146K - $190K *

Elevate engineering productivity by designing innovative quality programs and leveraging SDLC observability to empower teams. Collaborate globally to enhance deployment velocity while ensuring the rel...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $105K *

Join a team that's redefining field service in automation. This role combines a hands-on technical focus with exceptional customer support, facilitating system troubleshooting, installation, and enhan...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.