Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$92K - $132K *
Collaborate with cross-functional teams to manage estimating operations, ensuring accurate material takeoffs and quality assurance for critical infrastructure projects while driving strategic bid supp...
3 weeks ago
$174K - $273K *
Lead the charge in a high-impact Growth team, managing and mentoring engineers, optimizing delivery, and driving product strategy to enhance customer acquisition and engagement efficiently...
3 weeks ago
Software Development Engineer IV - Windows Instrumentation and Automation
$107K - $190K *
Innovate in the field of scientific software engineering by leading the design and development of cutting-edge Windows applications that drive advanced atomic force microscopy systems and enhance perf...
Reposted 1 week ago
$130K - $155K *
Join a dynamic team as the primary technical interface for launch vehicle integration. Oversee spacecraft processing and ensure mission success through effective collaboration with providers and inter...
4 days ago
Elastic Cloud Security Engineer
$120K - $145K *
Elevate cybersecurity by designing and implementing innovative Elastic Stack solutions. Collaborate on complex problems, mentor peers, and drive automation in security operations while ensuring compli...
Yesterday
$95K - $115K *
Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...
2 weeks ago
Senior Program Manager/Engineering Manager
$125K - $225K *
Lead the charge in multidisciplinary engineering and design management for a large-scale industrial infrastructure project, ensuring compliance with technical standards and client expectations through...
Yesterday
$80K - $95K *
Empower scientific innovation by providing expert installation and maintenance of advanced analytical equipment. Build strong customer relationships while resolving complex issues and ensuring optimal...
2 days ago
Principal Consultant - Utility Cost of Service & Regulatory Finance Expert
$204K - $285K *
Innovate solutions for utility clients by leveraging your 15+ years of regulatory finance expertise. Lead projects, conduct cost studies, and provide expert testimony while mentoring junior staff and...
Yesterday
Senior Business Systems Engineer - Product & Engineering Platforms
$120K - $145K *
Drive the evolution of product and engineering systems by managing platforms like Jira and Aha!. Collaborate cross-functionally to enhance workflows, integrations, and reporting, ensuring tools align...
1 month ago
Enterprise Sales Engineer, Consumer Business Services
$110K - $130K *
Partner with us to drive technical pre-sales excellence, collaborating with Sales and Engineering teams to deliver tailored solutions that meet customer needs and accelerate growth in a fast-paced env...
2 days ago
$128K - $165K *
Lead reliability initiatives across complex systems, driving automation and observability. Collaborate with teams to enhance operational outcomes, manage incidents, and mentor engineers, ensuring comp...
2 weeks ago
Senior Marketing & Proposal Specialist
$94K - $125K *
Lead proposal development and strategies to enhance competitive bidding success. Collaborate with technical teams, manage compliance, and produce high-quality submissions while refining marketing mate...
Reposted 3 weeks ago
Senior Software Engineer, Identity
$166K - $242K *
Deliver secure, reliable backend systems that enhance user experiences across products. Own projects from design to deployment, collaborating with cross-functional teams to balance security and usabil...
Reposted 5 days ago
Senior Software Engineer, AI Automation
$134K - $199K *
Drive innovation by leading the design and delivery of AI agents and workflows that enhance operational efficiency. Collaborate with cross-functional teams to transform complex challenges into scalabl...
2 days ago
Senior Software Engineer, AI Automation
$130K - $195K *
Join a dynamic AI Automation team to design and deliver production-grade AI agents and workflows, enhancing operational efficiency across the organization while solving complex business challenges wit...
2 days ago
Director, Strategic Initiatives
$149K - $205K *
Elevate innovation at the forefront of foodtech, agritech, and infrastructure. Lead strategic initiatives, build ecosystems, and drive new ventures to shape the future landscape of Mitsubishi Electric...
Yesterday
Senior Engineering Manager, Agent Platform & Growth
$150K - $180K *
Join a team that's redefining the onboarding experience for human and AI agents by leading innovative UX and engineering teams. Drive growth through strategic roadmap ownership, hands-on leadership, a...
Reposted 3 weeks ago
Electronic Security Systems Engineer
$88K - $154K *
Engineer innovative Electronic Security Systems solutions for diverse clients, guiding projects from concept to construction. Collaborate with teams to ensure compliance with specifications and delive...
4 days ago
Staff Software Engineer, DevEx
$162K - $290K *
Elevate your career by shaping the technical direction of our Developer Experience team. Collaborate on cutting-edge AI coding tools and scalable infrastructures that enhance productivity across the e...
Reposted 3 weeks ago
Remote Sensing Software Engineer
$120K - $145K *
Transform remote sensing capabilities by architecting advanced exploitation pipelines, leading multi-disciplinary teams, and developing innovative tools that enhance space observation analytics and mi...
2 weeks ago
Lead Software Platform Engineer, MLOps
$200K - $270K *
Join a team pioneering AI/ML platform engineering, enhancing scalable infrastructure to empower scientific innovation. Shape the future of distributed systems and MLOps, collaborating across teams to...
Reposted 1 week ago
$98K - $164K *
Unlock potential by leading power system engineering efforts to design innovative electrification solutions for EHV/HV substations, ensuring project execution success and maximizing business developme...
Reposted 2 weeks ago
Sales Engineer, Enterprise Named
$110K - $130K *
Champion your career by leveraging your expertise in technical sales support. This role involves collaborating with customers to address their networking needs, providing insights during sales calls...
4 weeks ago
$162K - $290K *
Drive the development of cutting-edge AI-driven safety solutions, leading firmware and full-stack initiatives. Collaborate across teams to shape technology strategy and deliver impactful products that...
2 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.