Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$157K - $283K *

Pioneer a dynamic program management environment, leading teams and projects with technical expertise. Build strong client relations and ensure critical milestone achievements for large-scale construc...

United StatesRemote

1 month ago

  •   15+ years exp.  •   Real Estate & Construction

$209K - $250K *

Engineer scalable backend services and APIs to enhance our global marketplace. Collaborate with cross-functional teams, utilizing modern technologies like Go, Python, and Redis to deliver high-perform...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $155K *

Shape the future of energy infrastructure as a key leader in electrical design projects. Drive innovation in high and medium voltage delivery while collaborating closely with cross-functional teams to...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $124K *

Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Grow your career with a dynamic role that involves conducting in-depth research across various topics, delivering actionable insights, and collaborating with a high-performing team to tackle complex q...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Explore exciting opportunities in project management for civil construction and infrastructure projects in remote Alaska. Lead teams to ensure safety, quality, and efficiency while navigating logistic...

Anchorage, AKRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$225K - $281K *

Lead detection and response strategy, building systems and automations to enhance security. Collaborate with teams to set standards, mentor engineers, and manage complex incidents, ensuring effective...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $198K *

Lead the charge in developing mission-critical Command & Control solutions. Collaborate with cross-functional teams to define system requirements and create innovative architectures that meet diverse...

Colorado, USRemote

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $105K *

Lead strategic recruitment efforts for engineering and architecture roles, partnering with hiring managers to cultivate talent pipelines and engage passive candidates through innovative sourcing techn...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $160K *

Shape your career by leading projects in power system planning. Collaborate with clients to navigate regulatory challenges and enhance energy strategies, while managing teams and driving innovative so...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the design and development of complex software systems, ensuring architectural consistency and best practices. Collaborate with teams to deliver scalable solutions while mentoring engineers and d...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Develop strong relationships and drive sales in the TN, KY, and IN regions. Become an expert in mechanical pipe joining solutions, manage projects from inception to completion, and educate clients on...

Nashville, TNRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $300K *

Join our team to lead the development of robust billing and monetization infrastructure, ensuring seamless payment integrations and scalable solutions for our customers. Drive innovation in usage-base...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $160K *

Advance your career by solving complex automation challenges using AI. Collaborate closely with business teams to create effective agents that streamline operations, leveraging your expertise in LLM a...

CanadaRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$141K - $184K *

Lead the design of high voltage transmission lines, utilizing advanced engineering techniques and PLS-CADD software. Collaborate with multi-discipline teams to deliver comprehensive project documentat...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$118K - $147K *

Drive high-stakes architectural design for complex technology projects, ensuring innovative solutions from concept through execution while collaborating with leading global firms in a multidisciplinar...

United StatesRemote

Reposted 1 week ago

  •   15+ years exp.  •   Manufacturing & Automotive

$130K - $160K *

Drive the development of autonomous AI systems that enhance decision-making across platforms. Shape AI architecture, integrate tools, and lead the creation of impactful AI solutions from concept to pr...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Partner with us to deliver tailored solutions and in-depth demos, supporting a dynamic sales pipeline. Leverage your technical expertise to drive customer success and collaborate with teams to enhance...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Drive revenue growth by leveraging technical expertise in power grid automation. Engage with clients to deliver tailored solutions, support sales teams, and foster long-term relationships across diver...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Lead the charge in quality engineering for critical assessment platforms, driving testing excellence and automation maturity. Collaborate with cross-functional teams to ensure reliability and scalabil...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Innovate at the intersection of healthcare and technology. In this role, engineer ML pipelines, enhance data reliability, and ensure production stability for healthcare information systems, impacting...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Join a team that's dedicated to enhancing AI product quality through rigorous testing and requirements management. Collaborate with cross-functional teams to ensure software meets user needs and indus...

Virginia, USRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join our team to ensure high-quality AI product releases by developing test plans, executing tests, and managing requirements. Collaborate with stakeholders to enhance product functionality and drive...

Virginia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by leading a high-impact engineering team focused on observability. Drive technical roadmaps, enhance platform reliability, and ensure operational excellence while collaborating with...

Seattle, WARemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$95K - $143K *

Lead logistics and inventory management ensuring timely delivery of materials. Collaborate with teams for optimal material readiness and quality standards while enhancing supply chain processes and ex...

Missouri, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.