Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Join a team that's driving innovation in cybersecurity by leveraging your technical expertise to support enterprise sales. Engage with top-tier clients, guiding them through complex evaluations and de...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Oversee multiple electric distribution line projects, ensuring safety, quality, and efficiency. Act as the primary liaison between project stakeholders and manage contractor activities to meet perform...

New Orleans, LARemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$101K - $188K *

Drive the innovation of semi- and fully autonomous systems. Engage in research, algorithm development, and optimization to enhance AI and machine learning applications for diverse mission challenges...

Three Rivers, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$200K - $250K *

Join us to architect and lead the development of scalable fintech solutions. As a technical leader, you'll drive innovation, mentor teams, and ensure architectural integrity while shaping the future o...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $250K *

Transform the architectural vision of a fintech platform by leading the design and implementation of scalable systems. Drive technical excellence and mentor teams to innovate and enhance the financial...

Ontario, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $140K *

Lead the charge in delivering innovative healthcare solutions by engaging with clients, understanding their needs, and providing technical guidance throughout the sales process to drive successful out...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Develop your expertise in security as you tackle risks across application, infrastructure, and corporate domains. Join a dynamic team that balances security measures with business needs while protecti...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$88K - $105K *

Lead the charge in ensuring quality and compliance for mechanical and electrical systems. Collaborate across teams to uphold standards, conduct inspections, and drive continuous improvement in mission...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $151K *

Unlock your potential by leading complex energy projects, ensuring client satisfaction and financial performance while coordinating multidisciplinary teams to deliver high-quality solutions that meet...

Columbus, OHRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team to design and deliver innovative software solutions, tackling complex customer challenges across the full engineering lifecycle. Collaborate closely with clients to translate needs...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Unlock project potential as a Program Manager, leading cross-functional teams to enhance released products, drive strategic initiatives, and ensure alignment with organizational goals in a dynamic, re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $198K *

Lead the charge in building AI platform capabilities that power next-gen experiences, enabling teams to create scalable systems and multi-step workflows. Collaborate with engineers to develop reliable...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$218K - $256K *

Transform core account infrastructure by leading a dynamic team of engineers, focusing on re-architecting systems for growth and enabling innovative financial products, while fostering a culture of te...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Empower your career by transforming complex AI solutions into compelling, engaging stories. Collaborate across departments to deliver personalized demos that resonate with higher-ed leaders and enhanc...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$88K - $179K *

Engage in mission-critical construction projects, providing hands-on leadership and coordination at sites. Manage scheduling, ensure safety compliance and maintain workforce continuity to meet quality...

Lenexa, KSRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$134K - $241K *

Engage in the safe and efficient management of large-scale construction projects. Oversee field activities, ensure compliance with safety and environmental standards, and coordinate resources to achie...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$245K - $260K *

Join a team that's redefining Digital Employee Experience and Unified Observability. As a Solutions Engineer, you'll partner with sales to drive technical strategies, solve complex challenges, and enh...

Ararat, NCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$173K - $259K *

Join a team that's innovating integrated circuit design for AR, collaborating across multiple disciplines to enhance device functionality. Contribute to the development of verification methodologies t...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Advance federal business growth by leading strategic initiatives, fostering agency relationships, and executing contract opportunities to enhance market positioning and drive success within federal ag...

Indianapolis, INRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by architecting innovative financial solutions. As a software engineer, collaborate with diverse teams to build reliable applications that transform customer experiences and streamlin...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $135K *

Elevate your career by applying your maritime electrical engineering expertise to enhance the safety and reliability of Washington's ferry fleet. Join a dedicated team focused on innovative vessel mod...

Seattle, WARemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$107K - $204K *

Unlock potential by leading procurement efforts for multiple programs, fostering supplier relationships, and managing complex contracts within a collaborative environment. Drive performance and compli...

Arizona, USRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $132K *

Join a team that's redefining network infrastructure for healthcare solutions. You'll design, implement, and support advanced wired and wireless networks, ensuring seamless connectivity and optimal pe...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $275K *

Lead strategic business development efforts, fostering relationships with government agencies and partners to drive R&D initiatives and align with GE Aerospace's technology roadmap. Manage opportuniti...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$180K - $197K *

Drive impactful landscape architecture projects by leading design teams, overseeing project execution, and ensuring compliance with standards. Collaborate with stakeholders to create sustainable, inno...

Los Angeles, CARemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.