Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$95K - $115K *

Champion impactful project delivery by managing high-value EPC initiatives. Oversee project execution from initiation through closeout, ensuring they meet budget, safety, and schedule requirements whi...

Durham, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $135K *

Lead the charge in delivering electric vehicle service center projects, ensuring alignment with client goals and timelines while managing documentation, onboarding, and project tracking in a fast-pace...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock potential by developing innovative virtual calibration environments that enhance simulation-based workflows. Collaborate cross-functionally to improve calibration processes and support the inte...

Milford, MIRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$340K - $380K *

Join a dynamic team to drive enterprise growth in aerospace and energy sectors. Leverage your expertise to build strategic relationships, close high-value deals, and shape innovative engineering solut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $120K *

Champion quality assurance in GIS software by developing test plans, validating data, and ensuring reliability for Army geospatial applications. Collaborate with experts to enhance automated testing p...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform utility-scale solar and BESS projects by leading commissioning efforts, coordinating testing, and ensuring compliance with standards. Collaborate with diverse teams to enhance processes and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$194K - $272K *

Elevate AI solutions by leading engineering efforts that transform business workflows. Collaborate with teams to identify opportunities, prototype solutions, and implement scalable AI applications tha...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Optimize project outcomes by managing electric utility substation construction. Ensure compliance with safety, budget, and scheduling goals while coordinating effectively with contractors and stakehol...

Missouri, USRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Innovate by building robust Go microservices for a multi-tenant AI platform. Collaborate with global teams to design API-first services, ensuring reliability and performance in production environments...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Grow a dynamic team driving OpenRouter’s provider ecosystem, managing innovations across diverse models and endpoints, ensuring quality and efficiency in inference services for millions of requests da...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $181K *

Drive the development of an innovative Excel plugin, integrating AI-driven market intelligence for financial professionals. Collaborate with teams to optimize performance and enhance user experience...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$132K - $181K *

Join a team that's redefining financial technology by integrating AI into Excel. You'll develop a powerful plugin that enhances decision-making for financial professionals, ensuring seamless performan...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$79K - $122K *

Empower your career by developing innovative Microsoft 365 solutions. This role involves end-to-end Power Platform development, ensuring compliance, and collaborating with stakeholders to enhance city...

Durham, NCRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$132K - $211K *

Unlock potential by serving as a key technical leader, bridging engineering and enterprise architecture to eliminate adoption friction and enhance cloud-native infrastructure and AI platform deploymen...

RemoteRemote

Reposted 2 weeks ago

  •   15+ years exp.  •   Manufacturing & Automotive

$134K - $205K *

Join a team that's shaping the future of high-voltage transmission design. Lead projects, mentor talent, and ensure compliance with industry standards while delivering innovative solutions for clients...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Technical Services

$170K - $215K *

Elevate your career by implementing and optimizing Elastic Stack environments. Collaborate with cross-functional teams to enhance system reliability and performance while driving automation and integr...

Fort Belvoir, VARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of energy infrastructure by leading structural design projects for substations and electric systems. Collaborate with multidisciplinary teams to innovate solutions while supporting te...

Denver, CORemote

1 month ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $100K *

Join a team that's dedicated to delivering exceptional field service support for Bioprocess products. In this role, you'll ensure customer satisfaction through installations, repairs, and maintenance...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$109K - $140K *

Shape the future of product design by owning the user experience for a flagship product. Collaborate with cross-functional teams to influence design direction and deliver impactful solutions that reso...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Engineer robust web applications by leading full stack development, optimizing backend APIs and creating high-performance front-ends. Collaborate effectively across teams while ensuring scalable archi...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$82K - $172K *

Design and implement innovative AI solutions, guiding pilot programs from conception to execution while collaborating across teams to enhance system capabilities and performance in a dynamic environme...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$208K - $306K *

Join a team that's redefining engineering excellence by leading platform services that enhance software development. Drive innovation, consolidate capabilities, and foster a culture of collaboration t...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$142K - $161K *

Join us to ensure the highest quality standards for our FDA-cleared AI clinical platform. Collaborate across teams to drive software design quality, manage regulatory compliance, and enhance post-mark...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $160K *

Champion cloud and application security by enhancing AWS practices, collaborating with cross-functional teams, and driving continuous improvement to ensure secure and compliant environments...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.