Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$150K - $180K *
Engineer robust web applications by leading full stack development, optimizing backend APIs and creating high-performance front-ends. Collaborate effectively across teams while ensuring scalable archi...
Reposted 4 weeks ago
$82K - $172K *
Design and implement innovative AI solutions, guiding pilot programs from conception to execution while collaborating across teams to enhance system capabilities and performance in a dynamic environme...
Reposted 1 week ago
Director of Software Engineering, Platform Services
$208K - $306K *
Join a team that's redefining engineering excellence by leading platform services that enhance software development. Drive innovation, consolidate capabilities, and foster a culture of collaboration t...
3 weeks ago
Senior Design Quality Engineer
$142K - $161K *
Join us to ensure the highest quality standards for our FDA-cleared AI clinical platform. Collaborate across teams to drive software design quality, manage regulatory compliance, and enhance post-mark...
3 weeks ago
$150K - $160K *
Champion cloud and application security by enhancing AWS practices, collaborating with cross-functional teams, and driving continuous improvement to ensure secure and compliant environments...
3 weeks ago
Regional Sales Engineer, Central
$110K - $130K *
Join a team that's driving innovation in cybersecurity by leveraging your technical expertise to support enterprise sales. Engage with top-tier clients, guiding them through complex evaluations and de...
2 weeks ago
$110K - $130K *
Oversee multiple electric distribution line projects, ensuring safety, quality, and efficiency. Act as the primary liaison between project stakeholders and manage contractor activities to meet perform...
3 weeks ago
$101K - $188K *
Drive the innovation of semi- and fully autonomous systems. Engage in research, algorithm development, and optimization to enhance AI and machine learning applications for diverse mission challenges...
3 weeks ago
$200K - $250K *
Join us to architect and lead the development of scalable fintech solutions. As a technical leader, you'll drive innovation, mentor teams, and ensure architectural integrity while shaping the future o...
Reposted yesterday
$200K - $250K *
Transform the architectural vision of a fintech platform by leading the design and implementation of scalable systems. Drive technical excellence and mentor teams to innovate and enhance the financial...
2 weeks ago
$120K - $140K *
Lead the charge in delivering innovative healthcare solutions by engaging with clients, understanding their needs, and providing technical guidance throughout the sales process to drive successful out...
2 weeks ago
$110K - $130K *
Develop your expertise in security as you tackle risks across application, infrastructure, and corporate domains. Join a dynamic team that balances security measures with business needs while protecti...
3 weeks ago
Customer Quality Engineer - Integration
$88K - $105K *
Lead the charge in ensuring quality and compliance for mechanical and electrical systems. Collaborate across teams to uphold standards, conduct inspections, and drive continuous improvement in mission...
Yesterday
Site/Civil Project Manager - Energy Group
$101K - $151K *
Unlock your potential by leading complex energy projects, ensuring client satisfaction and financial performance while coordinating multidisciplinary teams to deliver high-quality solutions that meet...
Reposted 1 week ago
$110K - $130K *
Join a dynamic team to design and deliver innovative software solutions, tackling complex customer challenges across the full engineering lifecycle. Collaborate closely with clients to translate needs...
3 days ago
Program Manager - Released Products
$95K - $115K *
Unlock project potential as a Program Manager, leading cross-functional teams to enhance released products, drive strategic initiatives, and ensure alignment with organizational goals in a dynamic, re...
3 weeks ago
Sr. Software Engineer II, AI Platform
$130K - $198K *
Lead the charge in building AI platform capabilities that power next-gen experiences, enabling teams to create scalable systems and multi-step workflows. Collaborate with engineers to develop reliable...
Reposted 3 weeks ago
Engineering Manager, FinHub - Financial Intelligence (Platform)
$218K - $256K *
Transform core account infrastructure by leading a dynamic team of engineers, focusing on re-architecting systems for growth and enabling innovative financial products, while fostering a culture of te...
Reposted 3 weeks ago
$100K - $120K *
Empower your career by transforming complex AI solutions into compelling, engaging stories. Collaborate across departments to deliver personalized demos that resonate with higher-ed leaders and enhanc...
Reposted 4 weeks ago
Site Superintendent, Mission Critical / Data Centers - Henderson Building Solutions
$88K - $179K *
Engage in mission-critical construction projects, providing hands-on leadership and coordination at sites. Manage scheduling, ensure safety compliance and maintain workforce continuity to meet quality...
Reposted 1 week ago
$134K - $241K *
Engage in the safe and efficient management of large-scale construction projects. Oversee field activities, ensure compliance with safety and environmental standards, and coordinate resources to achie...
3 days ago
$245K - $260K *
Join a team that's redefining Digital Employee Experience and Unified Observability. As a Solutions Engineer, you'll partner with sales to drive technical strategies, solve complex challenges, and enh...
2 weeks ago
Integrated Circuit Design Verification Engineer
$173K - $259K *
Join a team that's innovating integrated circuit design for AR, collaborating across multiple disciplines to enhance device functionality. Contribute to the development of verification methodologies t...
Reposted 2 weeks ago
Federal Business Development Director
$120K - $150K *
Advance federal business growth by leading strategic initiatives, fostering agency relationships, and executing contract opportunities to enhance market positioning and drive success within federal ag...
1 month ago
Software Engineer, Product Facing
$120K - $145K *
Unlock potential by architecting innovative financial solutions. As a software engineer, collaborate with diverse teams to build reliable applications that transform customer experiences and streamlin...
4 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.