Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$250K - $413K *

Build innovative Android solutions that enhance user experiences and support high-scale operations, collaborating cross-functionally to deliver impactful features for millions of Netflix members. Embr...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$113K - $188K *

Drive the design and implementation of AWS-based data platforms, building scalable data pipelines and ensuring robust governance and automation, to empower advanced analytics and improve decision-maki...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $125K *

Lead the charge in enhancing and optimizing the DocuSign CLM platform, ensuring robust application performance and error resolution while collaborating with cross-functional teams to meet business pro...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$160K - $190K *

Shape environmental impact assessment strategies for major projects. Cultivate stakeholder relationships and lead multidisciplinary teams while driving compliance with regulatory standards to ensure s...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$110K - $130K *

Shape the future of product development by optimizing cost-efficiency in part/system designs. Collaborate across teams to ensure competitive pricing and drive value through informed decision-making an...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $170K *

Champion quality assurance for an AI-driven system by developing robust test plans, ensuring accountability for acceptance criteria, and establishing comprehensive automation, driving engineering succ...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$89K - $150K *

Join a team dedicated to optimizing sourcing strategies, enhancing supplier relationships, and driving cost-saving initiatives across multiple regions. Leverage your expertise to ensure compliance, im...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$136K - $264K *

Join a team driving innovation in ASIC verification infrastructure and tools. Leverage automation and AI to enhance development workflows, collaborating across teams to optimize reliability, speed, an...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Reimagine solutions engineering by leading a team focused on enhancing operational efficiency across OmniChannel Retail and Ecommerce. Drive effective implementation strategies and continuous improvem...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive transformation in manufacturing by leading product development and PLM initiatives. Engage with clients to enhance engineering processes through effective solution design, requirements gathering...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in enhancing security architecture, ensuring compliance, and integrating robust cloud security measures across applications and infrastructures, while collaborating cross-functionally...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$84K - $95K *

Engage in impactful energy efficiency projects by managing applications and ensuring compliance. Collaborate with stakeholders to enhance processes and communication while supporting program goals and...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$81K - $135K *

Join us to design and implement innovative data engineering solutions that drive business success, from conception through delivery, enhancing data integrity and compliance across diverse platforms...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise security solutions by serving as a trusted technical advisor. Engage with stakeholders to guide them through evaluations, technical discussions, and architecture design, positioni...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by designing and maintaining automation workflows across IT systems and SaaS platforms. Collaborate with teams to develop integrations and optimize processes, enhancing operational ef...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $170K *

Transform data infrastructure by designing scalable backend systems and APIs, empowering scientists and clinicians with reliable brain data access for groundbreaking advancements in clinical studies a...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Lead the charge in commissioning critical facilities. Oversee project life cycles, manage budgets, and cultivate stakeholder relationships while ensuring compliance with industry standards in high-sta...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$175K - $190K *

Contribute to the future of enterprise architecture by advising clients on technical and business solutions, driving value through innovative strategies, and collaborating with cross-functional teams...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Analyze fault events and perform coordination studies to enhance protection for distribution substations. Prepare technical specifications and relay settings, ensuring project completion on time and o...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Lead the charge in providing logistics management support for advanced radar systems, ensuring effective lifecycle maintenance and integrated product development while collaborating with various gover...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Optimize AI solutions by designing, developing, and deploying cutting-edge models while collaborating across teams to enhance capabilities and drive innovation in a fast-paced environment...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive strategic vision in ITAM/ITOM Services, leading a high-performing team to execute transformative initiatives and establish industry leadership, while optimizing customer relationships and maximi...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$113K - $188K *

Champion progress by leading steam turbine projects, ensuring compliance, safety, and top-quality engineering deliverables while managing diverse teams and resources to meet customer expectations and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$170K - $200K *

Advance backend solutions and frontend features, collaborating across teams to build scalable systems and AI integrations, driving product growth from conception to execution...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $200K *

Support our vision by designing scalable backend systems and enhancing product capabilities. Collaborate with cross-functional teams to create innovative solutions, contributing to a reliable platform...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.