Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$100K - $120K *

Drive quality assurance excellence across cloud, IoT, and firmware systems by designing and executing innovative test strategies. Collaborate with cross-functional teams to ensure reliability and perf...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$164K - $226K *

Transform the identity and access landscape by designing scalable systems for user management, authentication, and authorization. Collaborate with security teams to ensure robust, secure solutions tha...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Lead the charge in delivering innovative civil engineering solutions for diverse land development projects. Collaborate with teams, mentor staff, and ensure high-quality design while promoting efficie...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$133K - $146K *

Analyze and enhance quality processes in a dynamic environment, ensuring compliance with industry standards while collaborating cross-functionally to resolve issues and drive continuous improvement in...

Maryland, USRemote

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $110K *

Join a team that's dedicated to delivering exceptional customer service while managing multiple projects efficiently. You'll ensure satisfaction and profitability, collaborating across departments to...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Lead and manage construction materials testing projects, ensuring quality assurance, client satisfaction, and compliance with standards while overseeing operations and fostering team development for s...

Texas, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$118K - $180K *

Lead a team in tackling complex electrical engineering projects, ensuring successful delivery through effective coordination, technical oversight, and client engagement. Drive innovation and mentor te...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Grow your career with impactful transportation projects. Collaborate with diverse teams to deliver engineering solutions from concept to construction while mentoring junior engineers and ensuring comp...

Greenville, SCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead supplier quality initiatives to ensure product conformity and drive continuous improvement. Collaborate with cross-functional teams to establish quality standards, manage audits, and enhance supp...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Elevate your career by leading civil site projects in the energy sector. Collaborate with a dynamic team to design, coordinate, and manage impactful utility projects while ensuring compliance with loc...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $120K *

Drive the development and integration of advanced nuclear energy systems by applying systems engineering methods to translate objectives into clear, verifiable requirements and solutions, while collab...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$107K - $204K *

Unlock potential by leading the development of advanced materials modeling tools for gas turbine engines. Collaborate with cross-functional teams to enhance manufacturing processes and drive innovatio...

East Hartford, CTRemote

Reposted today

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $100K *

Join a team that's shaping the future of geothermal energy by supervising mechanical construction projects. Oversee crews, manage complex tasks, and ensure quality and safety standards are met across...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Join a team that's driving innovation in the AEC industry. As a key member of our VDC group, you'll support design-build projects through advanced BIM technologies, ensuring efficiency and collaborati...

Canton, OHRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Lead the charge in advanced mechanical design for controllable propulsion systems. Manage a talented engineering team, tackle complex design challenges, and ensure alignment of mission goals with engi...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $130K *

Partner with us to design and implement secure, scalable network solutions. Leverage your expertise in networking technologies to enhance performance and reliability while collaborating with cross-fun...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$84K - $129K *

Empower your career by joining a dynamic team in structural engineering, tackling innovative projects in nuclear facilities. Collaborate, guide, and utilize advanced tools to design and analyze struct...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$89K - $148K *

Unlock potential by leveraging your electrical engineering expertise to support military vessel operations. Collaborate with teams to ensure safe, reliable electrical systems while managing design and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in technical project management for energy initiatives. Oversee installations, ensure quality, and drive projects from kickoff to completion while building critical partnerships and im...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $155K *

Engineer innovative mechanical solutions by translating architectural concepts into practical designs. Collaborate across engineering disciplines while leading HVAC standards and ensuring effective ex...

Fort Worth, TXRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Champion innovative engineering solutions by leading multi-site projects, enhancing infrastructure, and driving operational improvements to ensure safety and efficiency across facilities...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$76K - $143K *

Manage and execute electrical engineering projects with a focus on quality and compliance. Collaborate across teams, providing expertise in design, problem-solving, and mentoring while ensuring adhere...

San Jose, CARemote

Reposted yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$98K - $150K *

Join a team that's dedicated to delivering precise mechanical cost estimates, evaluating project risks, and collaborating with diverse stakeholders to ensure successful project execution while mentori...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Shape innovative engineering solutions as you lead complex projects, focusing on low to medium voltage power systems in industrial settings. Collaborate with cross-functional teams and mentor junior e...

Warrenville, ILRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate your engineering career by leading innovative conveyor and sortation projects. Drive technical solutions from concept to execution, collaborating with cross-functional teams to enhance operati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.