Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$112K - $179K *

Unlock potential by leading product enhancements for Medicare DME claims processing. Collaborate with stakeholders to define product vision, manage backlogs, and ensure alignment with goals while faci...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Drive complex electrical utility projects by leading pre-commissioning activities. Act as the primary client interface, manage project execution, and ensure compliance while fostering effective collab...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Join a team that's dedicated to enhancing system reliability and performance. As part of our engineering group, you'll oversee large-scale platform initiatives, manage incident responses, and innovate...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $195K *

Accelerate your career by joining our senior engineering team to design and optimize innovative, multicloud infrastructure solutions, contributing to mission-critical projects and collaborating with t...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$122K - $192K *

Elevate the myFICO platform by designing and deploying secure, scalable Java microservices that incorporate AI features and improve user experiences, while collaborating cross-functionally to drive in...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Empower your career by leading innovative data engineering solutions. Drive best practices for ingestion, orchestration, observability, and data integrity in a collaborative environment that prioritiz...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Deliver impactful process enhancements by utilizing data-driven strategies to optimize operations, enhance quality, and increase productivity across cross-functional teams while ensuring sustainable g...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Innovate the future of legal services by designing AI-enabled workflows that enhance efficiency and outcomes, working at the forefront of generative AI and legal technology to streamline processes acr...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$140K - $270K *

Shape the future of GPU technology by optimizing production for revolutionary systems, collaborating with cross-functional teams to deliver unmatched performance, quality, and efficiency in high-speed...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$89K - $148K *

Join a team that’s dedicated to optimizing AC Substation reliability and performance. As an on-site technical partner, you’ll bridge customer operations with GE Vernova’s engineering, ensuring timely...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$75K - $124K *

Lead the installation and troubleshooting of generator systems, ensuring quality control and cost management while effectively reporting project progress and coordinating resources for turbine operati...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $130K *

Empower project success by managing earthwork construction initiatives, ensuring compliance and efficiency from planning to execution. Drive collaborative safety practices and foster relationships to...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$63K - $111K *

Shape the future of infrastructure as you lead drainage design projects, focusing on layouts, calculations, and erosion control plans while collaborating within a top-tier engineering team dedicated t...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$139K - $196K *

Lead the development and implementation of innovative GRC strategies to bolster compliance for public sector customers. Collaborate across teams to enhance security posture and achieve key certificati...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Drive project execution from planning to closeout, ensuring alignment with strategic objectives. Lead safety initiatives and manage resources effectively while cultivating client relationships and fos...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead technical sales engagements for major hyperscale and AI tenants, translating business objectives into scalable data center solutions while collaborating across multiple teams to ensure feasibilit...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join us to drive product innovation and market entry for electrical power solutions, collaborating with cross-functional teams to identify opportunities and respond to customer needs while optimizing...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $98K *

Contribute to the Revenue Operations team by designing and implementing AI-powered systems and automations that enhance GTM efficiency, driving optimization and data integrity across sales and marketi...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive success at our member-facing platforms by leading technical teams, enhancing collaboration, and fostering a culture of continuous improvement in a dynamic, remote environment...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $160K *

Elevate project outcomes by managing complex electrical projects, ensuring safety, budget adherence, and effective team collaboration for timely delivery and client satisfaction...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$103K - $181K *

Grow your career with us as you drive innovative drainage solutions for large-scale transportation projects, mentoring junior engineers while advancing best practices in hydrology, hydraulics, and sto...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$190K - $267K *

Join the Compliance Engineering team to shape Reddit's platforms in response to evolving regulatory landscapes, build trusted experiences, and lead technical initiatives that define the future of our...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by leading the Machine Learning Platform team, enhancing our foundational systems for model training and evaluation. Drive innovative solutions, reduce technical debt, and foster a cu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$220K - $265K *

Elevate the reliability and efficiency of production systems while leading a talented global DevOps/SRE team. Drive security, scalability, and automation initiatives on an AWS-based infrastructure, al...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $125K *

Join a team that's redefining enterprise Product Master Data Management as a Lead Product Data Steward. Shape governance processes, enhance workflows, and ensure data quality while building a crucial...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.