Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$108K - $145K *

Champion the development of project estimates, coordinating closely with teams to drive accuracy, foster collaboration, and provide strategic insights that enhance project delivery and client satisfac...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Pioneer a culture of safety and risk management by conducting assessments and improving safety systems. Lead initiatives, provide training, and collaborate with teams to enhance HSE practices and ensu...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$96K - $148K *

Advance your career by leading deployment teams to ensure the successful installation of hardware and software upgrades in consular facilities. Drive operational efficiency with meticulous planning, l...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$160K - $175K *

Architect secure, scalable cloud solutions on Google Cloud Platform for federal workloads. Leverage expertise in compliance, DevSecOps, Kubernetes, and Infrastructure as Code to innovate enterprise en...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$195K - $270K *

Lead the charge in aligning technical expertise with customer needs in cybersecurity. Collaborate with sales teams to engage mid-enterprise clients, deliver tailored demos, and drive adoption while en...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive strategic change in utilities, travel, and fleet categories, leveraging expertise in US and EU markets. Shape sourcing strategies, lead supplier negotiations, and enhance procurement practices a...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$130K - $150K *

Lead the charge in revolutionizing our digital workspace by developing global Revit and AutoCAD standards, managing a master asset library, and enhancing workflow automation. This role combines techni...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$115K - $207K *

Drive supplier selection and part validation processes across design, NPI, and risk reduction initiatives, ensuring alignment with Jabil's supply chain strategies while optimizing quality and cost-eff...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Accelerate success by leading seamless integrations of new client offices, ensuring technical excellence from assessment through deployment. A hands-on role that requires travel, strategic assessments...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$103K - $129K *

Lead the charge in maintaining and enhancing automation services for satellite operations, ensuring user-friendly tools and collaboration across teams to support Planet's mission in space exploration...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Shape organizational quality by leading process modernization projects, fostering team collaboration, and leveraging QA best practices to enhance service delivery and project outcomes across multiple...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$91K - $152K *

Advance the impact on patient safety and product reliability by leading cross-functional investigations and driving continuous postmarket improvements in quality systems within the medical device indu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in environmental project management, integrating NEPA/CEQA expertise. Oversee multi-disciplinary teams, ensure compliance, and nurture client relationships while driving business devel...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$210K - $260K *

Pioneer growth in the Eastern Region by managing customer relations, driving sales strategies, and enhancing SEAKR's positioning in the space ecosystem while ensuring high-quality proposal delivery an...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$138K - $230K *

Tackle strategic business development in the commercial nuclear market while cultivating relationships and identifying opportunities to secure new projects and drive growth. Collaborate across teams t...

US-AnywhereRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$117K - $235K *

Join a dynamic team to shape the future of space remote sensing systems through innovative design, engineering, and collaboration across multi-disciplinary teams for cutting-edge payload development...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$86K - $138K *

Help us drive product success in biopharma by managing lifecycle initiatives, collaborating cross-functionally, and supporting growth strategies to enhance profitability and customer satisfaction acro...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$115K - $172K *

Join a dynamic team to optimize cloud infrastructure and automate workflows, enhancing software delivery processes. This pivotal role fosters collaboration, ensures security practices, and drives effi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Accelerate your career as a Principal Data Engineer, leading the design and development of innovative data pipelines while mentoring a skilled team to achieve scalable data infrastructure aligned with...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team to build impactful AI-driven solutions, rapidly deploying features that enhance pharmacist and patient communications. Collaborate closely with talented engineers in a fast-paced e...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Tackle complex PCB design challenges while enhancing manufacturing capabilities. Collaborate closely with customers to optimize design efficiency, reduce cycle times, and ensure high-quality productio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $235K *

Lead and innovate in our modeling group, managing a team of engineers to develop next-gen technology while ensuring seamless integration with AI and existing systems; collaborate closely with stakehol...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by providing industry-leading transmission planning expertise, guiding technical direction, and mentoring emerging engineers in a fully remote role that impacts the effectiveness o...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$245K - $344K *

Grow your impact by shaping the advertising experience at the intersection of design and engineering. Lead UX engineering strategy across teams, create high-quality prototypes, and drive product direc...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Innovate your career with a pivotal role leading technical pre-sales and client engagements. Engage deeply in showcasing capabilities of advanced systems while building client value and driving follow...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.