Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Join a dynamic team as a Software Testing Principal, where you'll develop and execute comprehensive test plans, ensuring high-quality software solutions. Collaborate with cross-functional teams to dri...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Lead and transform large-scale retrofit and modernization projects, ensuring timely delivery, budget adherence, and high customer satisfaction while coordinating cross-functional teams and managing st...

Louisville, KYRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to executing complex analyzer system services, ensuring quality and safety while delivering exceptional customer support. Collaborate with clients and teams to identify ne...

Houston, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $170K *

Develop high-performance Drools rules for a large-scale underwriting platform, ensuring deterministic and explainable decisions. Collaborate on architecture, optimize rule execution, and mentor junior...

New York, USRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$242K - $499K *

Drive the technical strategy and execution of our indexing infrastructure to enhance relevance and efficiency across various platforms. Collaborate with cross-functional teams to modernize architectur...

San Francisco, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$140K - $160K *

Drive operational excellence by leading process and manufacturing engineering initiatives. Collaborate across teams to enhance efficiency, product quality, and scalability while fostering a culture of...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$179K - $224K *

Join a team that's dedicated to delivering high-quality member-facing systems. As an Engineering Manager, you'll lead a squad through the entire development lifecycle, ensuring accountability, quality...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Join a team that's shaping the future of security by leading software projects, mentoring engineers, and driving innovation in critical systems to support our rapid growth and enhance our product offe...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower clients by managing energy procurement operations, leading RFP processes, and delivering market insights. Collaborate with suppliers and customers to optimize strategies in deregulated electri...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $150K *

Take ownership of product strategy and execution, driving innovation in code transformation across diverse technical domains. Collaborate with cross-functional teams to deliver impactful solutions for...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $220K *

Join a team that's shaping infrastructure projects through expert scheduling leadership. Your strategic planning and risk management skills will optimize resource use and ensure timely delivery in a c...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$182K - $212K *

Lead quality assurance efforts in rolling stock engineering, overseeing vehicle procurement and rebuilds. Collaborate with teams to ensure high standards and timely delivery while supervising inspecti...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Transportation

$130K - $260K *

Shape the future of software development by leading impactful engineering initiatives, mentoring talent, and driving innovation across diverse systems to enhance capabilities and organizational growth...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $120K *

Lead the charge in enhancing safety standards across multiple construction projects. Collaborate with field teams to ensure compliance and improve practices, making safety a priority and fostering a c...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Transform the manufacturing landscape by engineering robust, scalable processes that translate formula standards into production realities, ensuring seamless handoffs and collaboration with co-manufac...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Drive operational excellence by leading engineering, data, and AI teams. Collaborate with stakeholders to translate strategic goals into actionable plans, ensuring high-quality project delivery and te...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$200K - $240K *

Lead the charge in managing major tunnel construction projects, overseeing teams and ensuring compliance with safety and quality standards. Collaborate with stakeholders to drive project success and f...

Frederick, MDRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Optimize formal verification processes and collaborate with engineers to enhance digital design quality, ensuring robust performance and accuracy in complex processor architecture through proficient t...

Vancouver, BCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team to develop cutting-edge SoCs, enhancing validation processes and workflows ahead of silicon availability. Collaborate across disciplines to drive innovation using emulation technol...

Vancouver, BCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engage with sales teams to identify prospects and demonstrate solutions that enhance organizational security. Educate clients on challenges and drive meetings to provide tailored solutions, ensuring e...

St. Louis, MORemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$63K - $111K *

Empower mission success by assessing utility vulnerabilities and enhancing infrastructure resilience against diverse threats. Collaborate with a multidisciplinary team to ensure operational continuity...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$179K - $248K *

Lead the charge in operationalizing strategy and driving cross-division initiatives. Collaborate with senior stakeholders to enhance efficiency and client satisfaction in a fast-paced corporate travel...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $190K *

Lead and execute complex commissioning processes in mission-critical environments. Utilize deep technical knowledge to deliver strategic plans and mentor teams while managing multiple projects effecti...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Champion innovative automation solutions in warehouse management. Lead complex integrations and guide engineering teams to enhance material handling processes. Collaborate on the Global Automation Roa...

Nashville, TNRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.