Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$120K - $145K *
Empower a transformative team as you enhance employer benefits through elegant full stack engineering, delivering scalable, secure systems for seamless financial interactions across diverse platforms...
1 month ago
$136K - $160K *
Elevate operations through AI-driven automation to enhance incident management, streamline ticket resolution, and optimize service health with self-healing observability, all while collaborating acros...
Reposted 1 week ago
$233K - $275K *
Elevate the Company’s regulatory strategy by managing environmental and energy compliance, driving policy engagement, and mitigating legal risks. Collaborate across departments to support growth objec...
3 weeks ago
$120K - $135K *
Elevate our proposal management efforts by leading strategic submissions, fostering collaboration among teams, and enhancing our pursuit capabilities to secure high-value projects that improve infrast...
Yesterday
Software Engineer, Mission Systems
$110K - $130K *
Lead the development of software systems for autonomous aviation, managing architecture, integration, and performance across airborne, ground, and cloud environments to enhance operation and reliabili...
3 weeks ago
Licensing Engineer Energy - Remote
$72K - $120K *
Unlock potential by managing critical licensing applications for nuclear facilities. Collaborate with engineering teams to ensure compliance with regulatory standards, preparing essential documentatio...
Reposted 3 days ago
Senior Director, Analytical Sciences
$215K - $240K *
Shape the future of drug development by leading analytical strategies, ensuring compliance and optimization of processes across lifecycle stages, and collaborating with cross-functional teams and exte...
3 weeks ago
Senior Engineering Manager, Clients Team
$242K - $275K *
Lead the charge in developing and deploying robust containerized software, manage CI/CD workflows, and grow a cohesive engineering team to enhance customer security operations and software delivery ac...
Reposted 2 weeks ago
$110K - $130K *
Lead product security and compliance initiatives, ensuring clients meet regulatory standards across diverse sectors. Drive client engagement, deliver assessments, and enhance cybersecurity resilience...
3 days ago
Ingénieur(e) en maintien de la circulation
$80K - $95K *
Support the planning and implementation of traffic management for major infrastructure projects, ensuring safety and compliance with standards. Collaborate with stakeholders to develop effective traff...
2 weeks ago
Director, Engineering - Substation Structural
$150K - $180K *
Partner with us to lead and innovate in structural engineering for substation projects, ensuring safety, quality, and efficiency while managing a high-performance team and driving strategic objectives...
3 weeks ago
$92K - $114K *
Join our dynamic engineering team to design innovative solar PV/BESS projects. Utilize your CAD expertise to create detailed construction drawings and collaborate with cross-functional teams, ensuring...
Yesterday
Senior Blockchain Engineer, Moonshot
$150K - $180K *
Join a dynamic team to transform blockchain concepts into functional systems. Collaborate with engineers and product teams to prototype, test, and deliver innovative solutions while ensuring operation...
1 week ago
Managing Principal Consultant - Distribution
$125K - $150K *
Join a dynamic team to lead distribution consulting initiatives, drive operational excellence, and mentor engineers. Shape industry standards as the primary expert in distribution planning while foste...
2 days ago
Senior Electrical Engineer - Remote Eligible Position
$120K - $150K *
Join a team that's redefining energy solutions. As a Senior Electrical Engineer, you'll lead design and execution of cutting-edge Solar and Battery Storage projects while mentoring peers and driving t...
Reposted 2 days ago
Engineering Manager, Partner Integrations
$225K - $265K *
Drive the development of seamless integrations for security platforms, leading a team to deliver high-quality, reliable products that enhance customer security stacks and ensure compatibility with evo...
Yesterday
Senior Assurance and Cyber Security Engineer
$135K - $155K *
Drive enterprise-wide security initiatives by managing complex cybersecurity challenges, ensuring compliance with regulations, and protecting critical information assets through strategic planning and...
Reposted yesterday
Technical Program Manager - Infrastructure
$110K - $130K *
Drive impactful IT infrastructure programs by transforming complex challenges into structured solutions. Collaborate across teams to enhance efficiency and reliability in data centers, network systems...
Reposted 3 weeks ago
Principal Engineer, Unity Rewards
$179K - $341K *
Architect and lead the mobile app development for a consumer rewards platform. Create engaging UI/UX, integrate backend systems, and manage virtual economies while mentoring engineering talent and ens...
Reposted today
Sr. Flight Software Verification Engineer
$120K - $145K *
Optimize the verification of embedded software within aviation systems. Collaborate closely across teams to enhance safety and compliance, ensuring robust performance on flight hardware and complete i...
4 weeks ago
Lead Engineer, Analytics Platform & AI
$125K - $150K *
Engage with us to architect and lead full-stack development of our analytics platform, embedding AI for improved insights. Collaborate cross-functionally to enhance performance, scalability, and secur...
4 weeks ago
$120K - $145K *
Join a dynamic team to build and automate security controls across our infrastructure. You'll manage host hardening, vulnerability assessments, and compliance, leveraging AI tools to enhance security...
3 weeks ago
$120K - $150K *
Drive product vision and growth at the intersection of AI and science. Leverage strategic and technical expertise to define, prioritize, and enhance cutting-edge product capabilities while collaborati...
Reposted 4 weeks ago
Principal Investigator Archaeologist
$80K - $95K *
Join a team that's dedicated to preserving historical resources while supporting energy development projects. Conduct archaeological assessments, ensure compliance with regulations, and foster a cultu...
4 days ago
$150K - $180K *
Join a dynamic team to architect scalable AI solutions in healthcare, enhancing patient communication and safety. Lead cross-team projects, mentor engineers, and drive innovation in AI engineering pra...
2 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.