Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$135K - $160K *

Transform product security by leading strategy, conducting threat modeling, and collaborating across teams to ensure secure design and compliance. Drive innovation in security practices while mentorin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$143K - $196K *

Lead the charge in driving procurement compliance and strategic initiatives, collaborating across functions to optimize processes and ensure adherence to regulations while supporting business goals an...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $235K *

Lead advanced R&D initiatives for Solid Rocket Motor technologies, driving feasibility studies, design, and testing. Provide technical leadership across programs and serve as the primary interface for...

Huntsville, ALRemote

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$107K - $157K *

Join a team that's shaping the digital experience for customers by developing innovative applications. Collaborate closely with engineers to enhance customer journeys and forge lasting brand loyalty t...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Advance the future of energy by conducting power system modeling and analysis for transmission planning, ensuring compliance with NERC standards and supporting renewable resource integration through d...

Austin, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $252K *

Unlock potential by leading test strategies for hypervisor performance and VM quality. Collaborate with teams to design automated benchmarks and validate deployment safety, ensuring high standards acr...

Ottawa, ONRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$153K - $213K *

Drive efficiency by automating internal processes, enhancing productivity across teams. Collaborate with stakeholders to identify bottlenecks, implement AI solutions, and ensure measurable impact on w...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Accelerate progress at a leading software firm by owning the technical direction of AI-driven products. Collaborate across teams to establish standards, enhance workflows, and ensure safe, scalable ag...

Utah, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Transform the sales landscape by providing expert technical support and product demonstrations. Collaborate cross-functionally to address customer needs and enhance internal training, driving success...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Solve security challenges by owning and enhancing our security program. Lead CorpSec, SecOps, and compliance efforts while building a robust security culture in a fast-paced, remote environment...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $125K *

Join a team that's pivotal in supporting the FAA's new Air Traffic Control System. As an RSR Field Engineer, you'll oversee installations at critical airports, ensuring timely execution and high-quali...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Accelerate your career by leading innovative electric transmission projects, coordinating multidisciplinary teams, and guiding environmental permitting efforts. Engage directly with clients while fost...

Philadelphia, PARemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Champion continuous improvement and operational excellence by connecting global teams, driving quality initiatives, and managing field projects. This role offers hands-on experience in project coordin...

Memphis, TNRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$96K - $130K *

Join a dynamic team to shape innovative fundraising tools that empower progressive campaigns and nonprofits. Leverage modern technologies to enhance election readiness and compliance, while mentoring...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by designing and deploying GenAI applications that drive business solutions. Collaborate with teams to integrate AI technologies, ensuring scalability and security while staying ahead...

Merrimack, NHRemote

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$141K - $224K *

Lead the design and modernization of mission-critical SATCOM systems, ensuring seamless integration and lifecycle support. Collaborate with cross-functional teams to enhance system performance and ope...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Join a team that's redefining data engineering by building scalable data systems and interfaces. You'll design data models, develop real-world use cases, and ensure reliable data flows, all while writ...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Lead the design and implementation of robust software for next-gen autonomous vehicle systems, enhancing safety and efficiency. Collaborate across teams to innovate and propel advancements in AI-drive...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $100K *

Take ownership of the Virtual Care Platform by developing and maintaining features in a Python/Django codebase, enhancing internal tools, and ensuring production reliability while collaborating with s...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $350K *

Innovate and take ownership of cutting-edge AI coding solutions, enhancing efficiency and accuracy. Collaborate on system design and product features while leveraging advanced engineering practices to...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $193K *

Lead a team to develop metrics and analysis tools that enhance decision-making for autonomous driving software. Engage in hands-on data analysis, manage workflows, and drive insights to improve system...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$146K - $244K *

Champion innovative solutions as a Senior Design Engineer in nuclear facilities. Lead complex projects, enhance engineering processes, and drive technical excellence while collaborating with multidisc...

Oak Ridge, TNRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Join a team that's dedicated to innovation and excellence in software development. As a Software Engineering Team Lead, you'll guide a talented group, ensuring high-quality product delivery while fost...

Prince Edward Is, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $118K *

Elevate the quality of software by designing automated testing frameworks and integrating AI tools for enhanced efficiency and accuracy. Collaborate cross-functionally to ensure smooth delivery of hig...

Chicago, ILRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $150K *

Drive the development and integration of licensing applications for fuel cycle facilities. Lead regulatory approaches, ensure application quality, and mentor engineers while interacting with clients a...

Oak Ridge, TNRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.