Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$90K - $160K *

Oversee critical mechanical systems commissioning for large-scale data center projects. Engage with contractors and client teams to ensure proper installation, testing, and documentation while driving...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$172K - $203K *

Champion the delivery of innovative mobile app solutions as an Engineering Manager, leading a team of skilled engineers to enhance product quality and drive project efficiency. Engage collaboratively...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$135K - $160K *

Unlock your potential by designing, building, and managing cloud services that drive AI features, using C#/.NET, Python, and Go, in a fast-paced environment for enterprise-scale solutions...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Optimize application security for high-volume API interactions, ensuring the safety of complex mobile and web SDKs, server APIs, and desktop apps while engaging with clients to enhance product and sec...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $137K *

Innovate by developing scalable GTM workflows that enhance engagement and streamline operations across sales and marketing to drive revenue growth. Collaborate with diverse teams, prioritize tasks, an...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in overseeing construction projects, ensuring safety, quality, and efficiency while managing teams and resources. Drive collaboration and deliver results while adhering to industry sta...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $220K *

Engage your expertise to lead EHS initiatives across facilities, ensuring regulatory compliance, enhancing employee safety culture, and fostering sustainable business growth while managing a high-perf...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Take ownership of the financial systems architecture, ensuring seamless integration and operational excellence across Procure to Pay and FP&A processes, while leading the implementation of foundationa...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Advance your career by managing complex tax credit compliance projects. Collaborate with multi-stakeholders, oversee project timelines, and ensure compliance with IRA tax credits. Ideal for detail-ori...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$155K - $190K *

Elevate your career by leading a dynamic mobile engineering team. Drive platform modernization and AI integration while fostering a high-performance culture in a collaborative environment. Shape innov...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Deliver impactful solutions by leveraging your deep expertise in Metals & Mining, Specialty Chemicals, and Pulp & Paper. Collaborate with sales teams to craft strategies and drive significant value fo...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$70K - $117K *

Support safe maritime operations by managing shipboard electronics design and maintenance. Utilize your expertise in navigation, systems integration, and RF solutions to enhance performance while coll...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $180K *

Join our Revenue Operations team to lead strategic integration projects between Salesforce and enterprise applications, enhancing operational efficiency and driving revenue growth in a dynamic environ...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$247K - $460K *

Shape a world-class Systems Engineering organization for Quantum Computing, defining strategy, overseeing integration, and ensuring performance of cutting-edge technology. Lead a multidisciplinary tea...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $110K *

Contribute to seamless client onboarding by implementing secure, compliant IT solutions. Collaborate with engineers and project managers, ensuring reliable outcomes through detailed planning and execu...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $178K *

Transform process safety through leadership and expertise, driving global improvements and collaboration. Engage with diverse teams to develop standards, conduct assessments, and enhance safety practi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$97K - $155K *

Unlock potential by driving market growth for engineered stormwater solutions. Engage specifiers and enhance acceptance of innovative products while managing relationships in civil sitework projects a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $170K *

Join a team that's dedicated to delivering exceptional environmental solutions. In this role, you'll drive client relationships, spearhead business development efforts, and ensure project success thro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$190K - $260K *

Drive product innovation by owning full product lines from ideation to delivery, engaging customers, and shaping technical architecture. Ideal for product engineers ready to lead significant initiativ...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$122K - $158K *

Join a team that's building innovative infrastructure platforms to enable rapid, secure, and user-friendly code deployment for engineers and AI agents alike. Collaborate on scalable solutions and enha...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $200K *

Architect identity solutions and build IGA connectors, enhancing security and compliance through lifecycle workflows and integrations in diverse environments. Engage in continuous improvement and supp...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$83K - $125K *

Optimize corrosion control on buried pipelines through advanced maintenance, troubleshooting, and environmental assessments, ensuring compliance and safety. Drive innovation while managing data and co...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$162K - $191K *

Unlock potential by tackling complex enterprise challenges with cutting-edge AI tools. As a key player, you will facilitate impactful solutions, drive project success, and ensure high-quality implemen...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Lead the execution of multidisciplinary substation projects, driving technical planning, design, and delivery from concept to commissioning while collaborating with engineering teams and clients to en...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.