Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$130K - $180K *

Elevate enterprise architecture by driving cloud strategies, advising leadership, and ensuring alignment with business goals. Lead complex Azure developments while mentoring teams and establishing arc...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$260K - $275K *

Elevate the future of engineering by transforming and scaling an elite development organization, ensuring alignment with strategic goals through innovative leadership and AI integration, driving signi...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Grow impactful solutions by tackling complex customer challenges through innovative software engineering, collaborating closely with clients and teams to translate needs into high-quality solutions in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$108K - $181K *

Create impactful technical solutions in military electrification projects. Collaborate with defense clients and provide expertise throughout the proposal process, ensuring compliance and mission effec...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $180K *

Innovate logistics solutions by leading multi-disciplinary engineering teams. Drive impactful projects in billing automation, TMS, WMS, and LMS systems to enhance operational efficiency and cost-effec...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Transportation

$107K - $204K *

Collaborate with suppliers to ensure adherence to chemical and metallurgical standards. Conduct audits, training, and process reviews to improve quality and integrity across multiple locations in Sout...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $110K *

Partner with us to enhance our platform and develop innovative solutions. In this entry-level role, you will work on web applications, maintain code, and collaborate with teams to drive project succes...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$153K - $234K *

Unlock potential by spearheading the design and implementation of scalable ML infrastructure for autonomous driving, enhancing safety and performance while supporting engineering teams in developing c...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$70K - $95K *

Champion the design of structural systems for crane runways, ensuring compliance with industry standards. Leverage your engineering expertise to support projects from design through installation, guar...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $180K *

Champion the evolution of a core static analysis platform, guiding technical decisions on architecture and analysis methodologies. Drive performance, precision, and scalability for enterprise-level im...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $140K *

Unlock your potential by leading transformative projects that enhance operations. Collaborate across departments to drive change, manage resources, and ensure project success within budget and timelin...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Take ownership of a pivotal role in managing network operations, leading team initiatives, and ensuring efficient infrastructure support in a global setting, all while fostering a culture of teamwork...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $284K *

Manage a high-performing team to deliver and scale an enterprise CI platform, ensuring reliability, performance, and adoption of developer tooling and AI integration across CVS Health's thousands of d...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$230K *

Unlock the future of AI power systems by leading high-density power delivery solutions for critical maritime and airborne applications, ensuring unparalleled performance in extreme environments while...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $163K *

Lead the charge in designing, programming, and testing SCADA systems, ensuring seamless integration for operational efficiencies in renewable and utility sectors while fostering client relationships a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $200K *

Transform the engineering landscape by leading a critical platform migration, ensuring high reliability and efficiency, while fostering a high-performing team and integrating AI tools to enhance produ...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Join a team that's leading the migration to a new data pipeline while enhancing product reliability. Drive engineering excellence, partner across teams, and leverage AI for productivity in a dynamic...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$150K - $200K *

Lead the charge in migrating a legacy platform to a new data pipeline while ensuring seamless customer experience. Drive architectural decisions, restore platform reliability, and cultivate engineerin...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $200K *

Join a team that will lead the end-to-end migration of legacy systems to new platforms, enhancing reliability and performance while driving engineering discipline and AI integration for improved produ...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $150K *

Join our dynamic team to innovate and enhance container security products. Collaborate with diverse developers, maintain open-source projects, and contribute to the future of confidential computing. E...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$74K - $90K *

Unlock potential by developing compliant project specifications and scopes of work. Collaborate across multiple teams, ensuring accuracy and adherence to industry standards while driving efficiency in...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Unlock potential by leading quality initiatives, influencing technical strategy, and ensuring robust testing practices. Collaborate with cross-functional teams to enhance platform reliability and elev...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $95K *

Transform automation service delivery by leading a skilled team focused on safety, performance improvement, and exceptional customer satisfaction. Drive continuous growth through effective training, m...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $130K *

Lead the certification of military commercial derivative aircraft by ensuring compliance with FAA and military standards. Collaborate with stakeholders to develop certification documentation and mento...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $150K *

Lead a team in delivering high-quality engineering solutions for transportation projects, fostering collaboration and mentoring staff while managing client relationships and project budgets for statew...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.