Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$130K - $260K *

Shape the future of fleet navigation by owning end-to-end projects, delivering high-quality software across platforms, and collaborating cross-functionally to enhance user experiences in complex envir...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Pioneer the administration and development of core business systems, focusing on ServiceNow. Collaborate with cross-functional teams to create scalable solutions that enhance operations, service, and...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Unlock potential by leading the architectural strategy for AI systems in next-gen computing. Shape the roadmap for AI inference and training across immersive devices, driving cross-functional collabor...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $195K *

Lead the charge in shaping technical direction and mentoring teams while driving program delivery and fostering a culture of growth and collaboration in a dynamic engineering environment...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Lead a dynamic team to drive product strategy and growth for switchgear, ensuring market competitiveness and profitability while collaborating with cross-functional partners to achieve long-term busin...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Engage in leading a diverse technical team to drive innovative engineering solutions, ensuring alignment with business objectives while fostering a culture of collaboration, continuous learning, and t...

Warren, MIRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$93K - $156K *

Explore new horizons as you design and implement advanced control systems, ensuring optimal performance and customer satisfaction while collaborating with diverse teams to deliver innovative solutions...

Montana, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$104K - $141K *

Elevate your career by designing high voltage transmission lines using PLS-CADD. Collaborate with multi-discipline teams, manage project scopes, and deliver expert consultation to ensure successful pr...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Oversee the coordination and management of design models across software platforms, establishing BIM standards and schedules. Review models for accuracy, identify conflicts, and support project develo...

Plano, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $124K *

Join a team that's transforming data center solutions. As an Application Engineer, you'll shape technical strategies, collaborate with key industry players, and ensure seamless project execution in a...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$94K - $123K *

Lead the charge in advancing semiconductor test solutions, focusing on Silicon Photonics. Collaborate globally to translate customer needs into innovative products, ensuring technical excellence throu...

Washington, USRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$229K - $258K *

Lead the charge in shaping product security strategy, driving cross-functional initiatives, and embedding security by design into engineering workflows. Collaborate with teams to enhance vulnerability...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining product security by leading cross-functional initiatives, embedding security into engineering workflows, and shaping strategies that enhance risk management across major...

CanadaRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$85K - $102K *

Shape the future of environmental compliance by providing expert consulting, navigating regulations, and helping clients across various industries implement effective strategies to manage their enviro...

Myrtle Point, ORRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$115K - $140K *

Engage as a technical expert driving conformity assessments for product safety, quality, and performance in complex projects, ensuring compliance and fostering collaboration across teams and labs...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$208K - $327K *

Lead the charge in enhancing AI infrastructure resilience by managing GPU cluster operations, collaborating with engineering teams, and driving product priorities to optimize performance and reliabili...

Santa Clara, CARemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$88K - $117K *

Drive the future of cost estimation by developing policies and collaborating across departments to ensure accurate and effective project budgeting and cost management in a dynamic environment...

Metairie, LARemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Elevate project management excellence by leading complex site design initiatives, ensuring timely deliverables, and fostering collaboration across teams to achieve high-quality engineering solutions t...

Lincoln, NERemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Develop technical requirements for utility-scale battery energy storage systems. Collaborate with engineering teams to ensure compliance with industry standards and project specifications while drivin...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$156K - $257K *

Join a team that inspires innovation and empowers technical talent in transforming data strategies. Lead high-performing Systems Engineers to create impactful storage solutions for enterprise clients...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$139K - $188K *

Drive innovative IT solutions by leading multi-disciplinary teams, establishing operational policies, and collaborating with stakeholders to achieve strategic objectives that enhance overall organizat...

Minnesota, USRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$154K - $223K *

Join a team that's redefining energy solutions by leading the development of advanced control systems for microgrids and distributed energy resources, ensuring seamless integration and operational exc...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$253K - $298K *

Transform AI infrastructure by leading engineering efforts, driving innovation, and ensuring operational excellence across shared services. Collaborate with cross-functional teams to enhance security...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $130K *

Grow and lead complex multidisciplinary projects from initiation to completion. Collaborate with diverse teams and clients to deliver high-quality results while managing budgets, schedules, and relati...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Join our dynamic Delivery team to design and develop robust data pipelines, leveraging cloud technologies and distributed systems while ensuring optimal performance and scalability for our clients' da...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.