Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Drive your career with a role focused on firmware validation, engaging in test strategy development, and collaborating with cross-functional teams to ensure the quality and performance of firmware thr...

Washington, USRemote

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Advance our market strategy by leveraging technical expertise to identify and pursue opportunities in Distribution Planning, Design, and Grid Modernization, while building strong relationships with ut...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $170K *

Advance your career by leading a dynamic team in developing secure access solutions. Drive technical direction, manage project delivery, and mentor engineers while balancing customer reliability with...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engineer robust backend systems for financial applications, tackling payments, fraud detection, and compliance. Collaborate with a skilled team to design, build, and optimize features, ensuring reliab...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$148K - $261K *

Transform the infrastructure landscape by architecting and scaling a Kubernetes-based platform that enables rapid deployment of innovative robotics solutions while mentoring engineers across teams to...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $109K *

Drive the development and evaluation of innovative packaging processes within a cross-functional team, leading projects and ensuring compliance with industry standards while enhancing product developm...

Boxborough, MARemote

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$212K - $265K *

Drive transformative software engineering across EPM products, lead modernization, build innovative SaaS capabilities, and enhance operational excellence in a high-impact role overseeing global teams...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate incident response capabilities by developing dashboards and alerts, optimizing cloud performance, and ensuring security compliance. Collaborate with product teams to enhance IAM needs while dr...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Transform project management by leading multidisciplinary teams to deliver innovative land development solutions. Ensure project success through effective scope, schedule, and budget management while...

Kansas City, KSRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$165K *

Engage in cutting-edge AI projects by developing and deploying NLP models. Collaborate with cross-functional teams to optimize performance and scalability, utilizing frameworks like PyTorch or TensorF...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Design and develop transformative AI/ML models and solutions, collaborating with cross-functional teams to solve complex business problems, and ensure performance and scalability of integration in pro...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $184K *

Pioneer the development and operational convergence through automation, designing CI/CD pipelines and driving release process efficiency to enhance software delivery across diverse teams and projects...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $165K *

Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...

California, USRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $180K *

Contribute to innovative water management solutions in mining projects. Leverage your expertise in hydrological analysis and design to enhance environmental sustainability while collaborating with mul...

Vancouver, BCRemote

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$140K - $260K *

Lead the charge in preconstruction efforts, driving project success through strategic planning, team development, and client engagement. Oversee budgeting, scheduling, and risk management to ensure al...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $202K *

Create innovative AI-powered healthcare products by transforming complex workflows into intuitive applications. Collaborate with cross-functional teams to deliver impactful user experiences and own fe...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $150K *

Unlock your potential by leading high-stakes proposals for public agencies in the rail and transit sector. Drive strategy, mentor teams, and craft compelling narratives to elevate project pursuits and...

New York, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$125K - $150K *

Transform your career by leading complex, multi-billion-dollar power generation projects. Oversee all phases from development to execution, ensuring quality, budget, and schedule adherence while foste...

Phoenix, AZRemote

2 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $130K *

Lead complex archaeological projects, ensuring technical quality and client satisfaction. Mentor staff, develop methodologies, and manage budgets while fostering strong client relationships and suppor...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Transform project execution by leading cross-functional teams, managing budgets, and ensuring timely delivery. Engage with clients and contractors to drive successful outcomes in construction projects...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$89K - $127K *

Unlock your potential by creating engaging engineering content and leading projects. Collaborate with teams to enhance educational tools and maintain high-quality standards while contributing to innov...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$180K - $200K *

Champion commercial manufacturing excellence by leading technical operations, ensuring on-time delivery of drug products and APIs, and collaborating with regulatory teams to meet compliance and perfor...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $176K *

Elevate project outcomes by leading complex engineering initiatives in the Power Lifeline Sector, ensuring effective execution from inception to close-out while managing resources, budget, and quality...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Develop user-facing features and improve systems by leveraging software architecture, APIs, and cloud technologies. Collaborate with cross-functional teams to deliver reliable, maintainable solutions...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.