Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$110K - $130K *
Drive your career with a role focused on firmware validation, engaging in test strategy development, and collaborating with cross-functional teams to ensure the quality and performance of firmware thr...
1 month ago
Technical Business Development Strategist – Distribution
$110K - $130K *
Advance our market strategy by leveraging technical expertise to identify and pursue opportunities in Distribution Planning, Design, and Grid Modernization, while building strong relationships with ut...
2 weeks ago
Engineering Manager - Secure Access
$140K - $170K *
Advance your career by leading a dynamic team in developing secure access solutions. Drive technical direction, manage project delivery, and mentor engineers while balancing customer reliability with...
2 weeks ago
$110K - $130K *
Engineer robust backend systems for financial applications, tackling payments, fraud detection, and compliance. Collaborate with a skilled team to design, build, and optimize features, ensuring reliab...
4 days ago
Sr Site Reliability Engineer, Platform
$148K - $261K *
Transform the infrastructure landscape by architecting and scaling a Kubernetes-based platform that enables rapid deployment of innovative robotics solutions while mentoring engineers across teams to...
Reposted 3 weeks ago
$83K - $109K *
Drive the development and evaluation of innovative packaging processes within a cross-functional team, leading projects and ensuring compliance with industry standards while enhancing product developm...
4 weeks ago
Vice President, Engineering, EPM
$212K - $265K *
Drive transformative software engineering across EPM products, lead modernization, build innovative SaaS capabilities, and enhance operational excellence in a high-impact role overseeing global teams...
3 weeks ago
$110K - $130K *
Elevate incident response capabilities by developing dashboards and alerts, optimizing cloud performance, and ensuring security compliance. Collaborate with product teams to enhance IAM needs while dr...
3 days ago
Civil Project Manager - Municipal Projects
$95K - $115K *
Transform project management by leading multidisciplinary teams to deliver innovative land development solutions. Ensure project success through effective scope, schedule, and budget management while...
2 weeks ago
$165K *
Engage in cutting-edge AI projects by developing and deploying NLP models. Collaborate with cross-functional teams to optimize performance and scalability, utilizing frameworks like PyTorch or TensorF...
2 weeks ago
$120K - $145K *
Design and develop transformative AI/ML models and solutions, collaborating with cross-functional teams to solve complex business problems, and ensure performance and scalability of integration in pro...
Reposted 3 weeks ago
$140K - $184K *
Pioneer the development and operational convergence through automation, designing CI/CD pipelines and driving release process efficiency to enhance software delivery across diverse teams and projects...
Reposted 3 days ago
Senior Technical Sales Engineer - eBOS
$155K - $165K *
Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...
Reposted 2 weeks ago
Senior Water Resources Engineer
$125K - $180K *
Contribute to innovative water management solutions in mining projects. Leverage your expertise in hydrological analysis and design to enhance environmental sustainability while collaborating with mul...
Yesterday
Preconstruction Executive (Advanced Manufacturing)
$140K - $260K *
Lead the charge in preconstruction efforts, driving project success through strategic planning, team development, and client engagement. Oversee budgeting, scheduling, and risk management to ensure al...
2 weeks ago
$150K - $180K *
Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...
3 weeks ago
$105K - $202K *
Create innovative AI-powered healthcare products by transforming complex workflows into intuitive applications. Collaborate with cross-functional teams to deliver impactful user experiences and own fe...
2 weeks ago
$135K - $150K *
Unlock your potential by leading high-stakes proposals for public agencies in the rail and transit sector. Drive strategy, mentor teams, and craft compelling narratives to elevate project pursuits and...
2 weeks ago
Senior Project Manager - Power Generation Construction
$125K - $150K *
Transform your career by leading complex, multi-billion-dollar power generation projects. Oversee all phases from development to execution, ensuring quality, budget, and schedule adherence while foste...
2 days ago
Senior Technical Manager-Archaeologist
$100K - $130K *
Lead complex archaeological projects, ensuring technical quality and client satisfaction. Mentor staff, develop methodologies, and manage budgets while fostering strong client relationships and suppor...
2 weeks ago
Senior Construction Project Manager
$110K - $130K *
Transform project execution by leading cross-functional teams, managing budgets, and ensuring timely delivery. Engage with clients and contractors to drive successful outcomes in construction projects...
Yesterday
$89K - $127K *
Unlock your potential by creating engaging engineering content and leading projects. Collaborate with teams to enhance educational tools and maintain high-quality standards while contributing to innov...
3 weeks ago
Senior Director, Commercial Manufacturing
$180K - $200K *
Champion commercial manufacturing excellence by leading technical operations, ensuring on-time delivery of drug products and APIs, and collaborating with regulatory teams to meet compliance and perfor...
3 weeks ago
Senior Project Manager - Power
$130K - $176K *
Elevate project outcomes by leading complex engineering initiatives in the Power Lifeline Sector, ensuring effective execution from inception to close-out while managing resources, budget, and quality...
Reposted 1 week ago
$100K - $120K *
Develop user-facing features and improve systems by leveraging software architecture, APIs, and cloud technologies. Collaborate with cross-functional teams to deliver reliable, maintainable solutions...
3 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.