Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$150K - $180K *

Lead the charge in high-speed analog layout design for cutting-edge optical communication systems. Collaborate with cross-functional teams to ensure first-pass silicon success while mentoring junior e...

Irvine, CARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $148K *

Join a team that's shaping the future of AEC software by leading engineering talent and enhancing workflows. Drive innovation in Autodesk Revit add-ins and tools while fostering a collaborative enviro...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$99K - $167K *

Develop and maintain robust data pipelines using SparkSQL and Pyspark, ensuring high-quality data for analytics. Collaborate with cross-functional teams to enhance data analysis efficiency and support...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Transform the future of optical communication systems by leading complex analog layout design. Collaborate with cross-functional teams to ensure first-pass silicon success while mentoring junior engin...

Ottawa, ONRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $145K *

Lead the charge in building impactful software features that enhance educators' management of English Learner programs, taking ownership from design to operation in a full-stack environment utilizing...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$153K - $213K *

Take ownership of a customer-facing product area, driving strategy and execution. Collaborate cross-functionally to enhance user experience, leverage AI, and achieve key performance metrics while deli...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $105K *

Contribute to the development and support of advanced missile systems as a systems engineer. Collaborate with cross-functional teams to enhance the capabilities of critical defense technologies while...

Pittsfield, MARemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $110K *

Drive your career forward while conducting inspections and supporting engineering underwriting. Leverage your maintenance expertise to enhance risk assessment and contribute to loss prevention initiat...

Markham, ONRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$171K - $288K *

Transform engineering productivity by leading cross-team strategies and architectures for embedded software. Drive measurable improvements in quality and release confidence while mentoring teams acros...

Milford, MIRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Advance our mobile stack by developing features for our popular SDKs, enhancing location services across platforms, and engaging with customers to deliver impactful solutions used globally on millions...

New York, NYRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Elevate your career by leading the promotion of innovative engineering solutions. Drive business development, support technical training, and collaborate with teams to enhance project outcomes while e...

Texas, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in delivering high voltage engineering projects, overseeing complex substation and interconnection initiatives while ensuring successful execution and fostering collaboration among div...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$238K - $280K *

Lead the charge in developing autonomous attack workflows for external surfaces, leveraging your expertise to enhance reconnaissance capabilities and mentor engineers while driving strategic technical...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$78K - $103K *

Support customers by providing expert technical assistance for refrigeration systems, ensuring optimal application and performance. Collaborate with sales teams and engineers to enhance product offeri...

Stone Mountain, GARemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Innovate your career by driving the physical electrical design of high-voltage substations and utility-scale facilities while collaborating with diverse teams to deliver quality engineering solutions...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$122K - $176K *

Lead the charge in evolving a cutting-edge financial assistant, enhancing user experience through innovative features and AI integration while collaborating with cross-functional teams in a dynamic st...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform freight movement data into insights by developing and maintaining robust data pipelines using Python, SQL, and AWS services. Collaborate across teams to drive innovations in analytics and ma...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Advance your career by managing complex construction projects, ensuring compliance with building codes, and leading teams in secure facility environments. This role emphasizes SCIF construction and ne...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape your career by developing innovative automation solutions for complex material handling challenges. Collaborate with a diverse team to design, engineer, and implement high-performing systems tha...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Elevate our DevOps capabilities by automating build and deployment processes, ensuring platform health, and enhancing monitoring tools. Collaborate with teams to implement secure, scalable solutions i...

Washington, DCRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Build essential infrastructure and tooling for scalable fintech solutions, empowering product engineers in a regulated environment while enhancing CI/CD processes and observability to support real-tim...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$93K - $126K *

Help us lead complex proposals and interviews, enhancing our proposal practices while mentoring colleagues and driving strategic improvements across the organization. Your expertise will shape our app...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape a world-class Supplier Quality Engineering team, enhancing vendor quality processes and driving a Zero Defect mentality. Collaborate across departments to ensure product conformity and foster a...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$200K - $300K *

Unlock potential by leading synthesis and timing closure for complex AI accelerator designs. Collaborate across teams to optimize implementations, ensuring high-quality netlists while driving innovati...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$103K - $181K *

Empower a dynamic Agile team in developing critical mission applications, utilizing your expertise in enterprise software development and fostering effective collaboration to enhance solutions for com...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.