Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$105K - $160K *

Lead the charge in managing complex accounts and driving sales growth through strategic partnerships and customer engagement across multiple levels, while coordinating resources to achieve goals in a...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$300K *

Drive innovation in our engineering team, leading software and infrastructure development across diverse products. Collaborate with executives to translate strategic goals into technical solutions, sh...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$190K - $245K *

Advance non-linear productivity by building and leading a skilled engineering team to tackle friction points in the SDLC, driving measurable improvements in system performance through innovative solut...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$204K - $260K *

Transform the technical landscape by defining and owning the catalog platform architecture, leading modernization efforts and driving architectural decisions across teams to enhance a high-impact prod...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the charge in developing and implementing comprehensive QA/QC plans for projects, ensuring compliance with design requirements. Collaborate with interdisciplinary teams while mentoring a group of...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$168K - $183K *

Contribute to secure software development by leading design and implementation efforts, mentoring engineers and addressing complex challenges in client-side applications across multiple platforms incl...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Drive customer-centric platform deployments by translating workflows into technical solutions, building custom tools, and engaging with C-suite stakeholders to enhance operations and boost value...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$74K - $130K *

Champion the design of transformative bridge projects, enhancing community mobility and safety. Collaborate across disciplines on multi-billion dollar initiatives, delivering engineering excellence wi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$227K - $280K *

Unlock AI-driven solutions to redefine engineering development at scale, driving innovation and strategic change while overseeing governance and system reliability in cloud-to-device architectures for...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $117K *

Join a team that's dedicated to enhancing healthcare compliance. This role requires expertise in regulations and standards, managing projects, and fostering team growth while ensuring client facilitie...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Shape the future of geospatial utilities by driving technical excellence, collaborating with teams, and enhancing GIS solutions for utility clients in a dynamic, innovative environment...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$63K - $118K *

Contribute to quality assurance processes in construction projects, ensuring compliance with specifications and contract requirements. Collaborate with teams to oversee inspections, maintain documenta...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$63K - $118K *

Lead the charge in ensuring high-quality construction standards by collaborating with clients and project teams. Conduct inspections, verify contract compliance, and manage QA/QC processes to deliver...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $140K *

Join a team that's transforming data engineering by designing and optimizing robust data pipelines, ensuring data quality and accessibility for complex analysis in a collaborative environment...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Design innovative tooling solutions while leading projects to ensure quality and efficiency. Collaborate across teams and mentor junior engineers to enhance product development and manufacturing proce...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Join a team that's redefining mission-critical infrastructure by analyzing and designing advanced electrical power systems for hyperscale and AI data centers, ensuring reliability and efficiency on hi...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $120K *

Engage as a Civil Resident Consultant, driving innovation in infrastructure by providing expert support and training for Bentley applications, fostering user adoption, and collaborating with the NYSDO...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Technical Services

$96K - $192K *

Lead diverse controls projects impacting energy solutions across various facility types. Collaborate with multi-disciplinary teams to design, manage, and implement cutting-edge engineering controls wh...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$94K - $117K *

Lead the charge in managing complex healthcare projects to achieve quality, budget, and schedule goals. Oversee project planning, risk management, and client relations while fostering team development...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$106K - $148K *

Shape the future of Operational Technologies by leading SCADA/EMS consulting services, enhancing system integration, maintenance, and providing technical expertise. Collaborate with teams and clients...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Energy & Utilities

$106K - $148K *

Empower clients by leveraging expertise in SCADA/EMS system integration and enhancement. Lead technical initiatives, mentor junior consultants, and drive operational excellence through innovative solu...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $130K *

Optimize project management efforts for engineering initiatives across all domestic sites, overseeing the full lifecycle from planning through execution, while ensuring compliance with industry regula...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$144K - $184K *

Shape the future of renewable energy by leading engineering design for substation projects, providing technical guidance, and collaborating with a dynamic team to ensure compliance with industry stand...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$130K - $180K *

Transform data into knowledge by designing cutting-edge backend systems for AI applications. Lead development of high-performance, scalable infrastructure that enhances knowledge retrieval for large-s...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Drive engineering excellence by leveraging AI to enhance productivity, innovating tools for code generation and testing. Collaborate across teams to implement AI solutions that scale and improve the d...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.