Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$150K - $180K *

Tackle complex challenges as you optimize, configure, and enhance the Atlassian tool suite, streamlining workflows and driving mission success for federal clients through collaboration and technical e...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Lead and shape engineering operations while fostering relationships with stakeholders. Drive financial performance and implement best practices across the service line, guiding teams to achieve strate...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$93K - $114K *

Advance your career by ensuring quality and compliance in aerospace design. Collaborate closely with teams to review engineering models and documents, acting as a key quality gate for deliverables tha...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Accelerate growth by nurturing existing client relationships and expanding new business opportunities. Collaborate with cross-functional teams and leverage technical expertise to deliver integrated th...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Empower your career by joining our High Voltage Cable Testing Team, focusing on diagnostics, maintenance, and commissioning of high-voltage underground cable systems, while ensuring safety and quality...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Grow your career with a dynamic development team migrating to .NET 10. Leverage your .NET expertise to manage code upgrades and SQL Server transitions in an Agile environment, delivering robust applic...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Develop and enhance enterprise web applications, APIs, and database systems to support financial transparency initiatives. Collaborate with cross-functional teams in an Agile environment to deliver im...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $160K *

Drive estimating excellence by crafting competitive EPC proposals for high-voltage electrical projects. Collaborate with cross-functional teams to manage risks and develop strategies while mentoring j...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$99K - $120K *

Manage complex design and construction projects across the U.S., ensuring alignment with budget, schedule, and quality standards. Collaborate with stakeholders to drive effective design processes and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $160K *

Elevate your career by leading a dynamic team focused on proactive vulnerability research and software engineering. Drive innovation through AI automation and shape the future of offensive security wh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Engineer innovative security solutions as a technical leader, tackling complex challenges and overseeing product development while mentoring colleagues. Shape the future of our systems, combining tech...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining internal systems engineering. You will lead, inspire, and develop engineers while driving critical platform initiatives across identity, access, and ITSM, ensuring effect...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Optimize project proposals by leveraging your expertise in engineering and cost analysis. Collaborate with cross-functional teams to deliver accurate quotations for Low Voltage and Medium Voltage swit...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Pioneer our data engineering efforts by building robust ETL pipelines, ensuring data integrity, and actively contributing to platform improvements within a cloud-native environment. Grow your expertis...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$185K - $215K *

Contribute to impactful climate solutions as a Senior Full-Stack Engineer, driving project delivery and developing community-focused features that enhance resilience and change adaptation...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$169K - $366K *

Shape the future of client servicing through API and graph architecture, driving innovation and stability during a critical modernization phase that affects millions in homeownership...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$92K - $110K *

Transform manufacturing capabilities by leading advanced welding initiatives that enhance quality, optimize processes, and drive continuous improvement across cross-functional teams and projects while...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Drive your career as a technical lead, shaping scalable SaaS products while enhancing energy efficiency and sustainability through innovative technologies in a collaborative environment. Join us to ma...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Unlock your potential as a bilingual Application Engineer managing innovative robotic solutions. Leverage your engineering background to drive customer success in automation across the US and Mexico w...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Develop scalable, secure infrastructure for our Virtual Ai Lab, enabling remote access and processing of 100,000+ documents daily through advanced LLM technologies. Lead projects, ensuring high perfor...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Deliver exceptional project management for solar and storage projects across North America. Engage with top developers and financiers throughout the entire project lifecycle while ensuring quality and...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $113K *

Drive project coordination and management for diverse public health initiatives. Collaborate with stakeholders, track project progress, and prepare detailed reports to ensure timely completion and adh...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $90K *

Pioneer quality compliance initiatives by supporting documentation, audits, and regulatory requests. Collaborate cross-functionally to enhance food safety and drive compliance improvements in a dynami...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$104K - $163K *

Shape the future of cybersecurity by leading innovative approaches to protect connected medical devices and IT systems. Drive compliance and enhance patient safety while mentoring a team in this criti...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $155K *

Transform your career by developing innovative web and mobile applications while enhancing user experiences. Collaborate with teams to deliver high-performing, scalable solutions that drive engagement...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.