Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Join a dynamic team as you lead the design and construction of mechanical systems for hyperscale data centers, ensuring reliability and efficiency while collaborating with global teams on high-profile...

Arlington, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $130K *

Drive the design and analysis of transportation structures, ensuring compliance with AASHTO standards while collaborating with multidisciplinary teams on projects across Colorado and Arizona...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Help us drive engineering coordination across multiple capital projects, ensuring timely execution and alignment with project priorities. This role requires strong organizational skills and the abilit...

Mackenzie, BCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $140K *

Champion innovative engineering solutions by leading mechanical design efforts for packaging systems projects, ensuring capital project execution aligns with defined scopes, costs, and schedules, whil...

Atlanta, GARemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$93K - $157K *

Transform asset management programs by leading multi-site inspections and enhancing client partnerships. Drive continuous improvement while managing project scope, budget, and quality in the manufactu...

Chicago, ILRemote

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$114K - $154K *

Champion the structural design and analysis of solid rocket motors, leading integration and verification efforts. Collaborate with cross-functional teams to ensure compliance with engineering specific...

Huntsville, ALRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$89K - $125K *

Partner with us to integrate new firms into our IT environment, managing Microsoft 365 migrations and Active Directory consolidations while collaborating with cross-functional teams to ensure seamless...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$173K - $249K *

Elevate energy solutions by leading technical advisory services for decarbonization. Collaborate with sales and industry partners to drive project success and influence market strategies, ensuring opt...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$117K - $146K *

Elevate technical execution across utility-scale renewable energy projects, ensuring safe, on-time, and on-budget delivery. Lead project governance, interface with stakeholders, and drive continuous i...

Charlottesville, VARemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $180K *

Lead innovative geotechnical engineering projects, collaborating with multidisciplinary teams to deliver solutions for transportation, hydroelectric, and civil infrastructure. Drive design, analysis...

Vancouver, BCRemote

2 days ago

  •   11 - 15 years exp.  •   Technical Services

$71K - $95K *

Manage material takeoffs and releases to ensure accuracy in project specifications, supporting design teams through collaboration and analysis while maintaining organized records and adhering to produ...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion the growth of a self-directed engineering team, shaping processes, technical direction, and compliance in a fast-paced, regulated environment. Balance hands-on coding with leadership to drive...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$138K - $173K *

Drive cross-functional collaboration to ensure high-quality software delivery. Lead and mentor a team of engineers while optimizing processes and fostering a culture of innovation and continuous impro...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$170K - $195K *

Join a team that's dedicated to optimizing global power generation operations. You'll support fleet management, enhance O&M standards, and drive continuous improvement initiatives across a diverse por...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$104K - $130K *

Engage with our engineering team to enhance your expertise in fire protection and plumbing design for commercial projects. Collaborate closely with project management, produce construction documents...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$126K - $162K *

Engineer innovative fire protection and plumbing solutions for commercial projects. Collaborate with design and project management teams to produce high-quality construction documents and lead complex...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $383K *

Join us to lead the contracts function in a dynamic Federal contracting environment. Oversee a team of 20+ professionals, develop strategies, and negotiate complex contracts while fostering strong rel...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the configuration and support of Infor M3 non-finance modules, driving business process analysis and continuous improvement. Collaborate with teams to ensure effective implementation and user tra...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $200K *

Champion parts engineering and reliability assurance for space missions. Lead selection, qualification, and reliability analysis of components, collaborating with cross-functional teams to ensure miss...

Reston, VARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Collaborate with teams to enhance construction efficiency by developing 3D models, installation drawings, and schedules. Drive project success through proactive planning, conflict resolution, and effe...

Greenwood, INRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Unlock your potential as you design and implement cutting-edge protective relay systems, ensuring safety and efficiency across multiple projects while collaborating with engineers and clients to deliv...

Tennessee, USRemote

4 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$81K - $106K *

Transform cultural resources management by leading projects, enhancing team efficiency, and ensuring compliance standards are met while fostering relationships with clients and agencies in the Pacific...

Washington, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$92K - $139K *

Empower your career by leading advanced BIM processes and model coordination for complex engineering projects. Utilize your expertise to enhance workflows, ensure compliance, and foster client relatio...

Lenexa, KSRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$135K - $175K *

Engineer your career with a Senior Software Safety Engineer role focused on developing safety-critical autonomous systems. Collaborate with a multi-disciplinary team to enhance software safety process...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$143K - $241K *

Collaborate with cross-functional teams to design and implement scalable data solutions, optimize performance, and enhance software architecture while adhering to coding standards and leveraging AI to...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.