Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $95K *

Optimize project financial performance by managing accounting processes, ensuring compliance, and collaborating with project teams to enhance profitability and cash flow. Drive timely reporting and su...

Miami, FLRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$87K - $108K *

Join a dynamic engineering team to deliver innovative electrical solutions. Collaborate on complex projects, mentor junior staff, and ensure compliance with industry standards while driving quality an...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $166K *

Take ownership of air quality projects, leading permitting and compliance efforts for diverse industries. Utilize your expertise in regulatory strategy and modeling to enhance client relationships and...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$175K - $400K *

Elevate your career by leading strategic sourcing for datacenter rack development. Collaborate with cross-functional teams to drive supplier strategies, manage vendor relationships, and ensure quality...

Mountain View, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Accelerate progress at the forefront of project analytics. Utilize your expertise in budgeting, cost forecasting, and collaboration to ensure project financial integrity and support Project Managers i...

Los Angeles, CARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $160K *

Elevate critical facility operations by providing technical leadership in electrical commissioning. Collaborate with teams to ensure effective testing and validation of complex electrical systems whil...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$166K - $187K *

Champion program operations by overseeing business development, quality, logistics, and financial performance. Collaborate with clients and manage resources to enhance efficiency and drive new busines...

Columbia, SCRemote

2 days ago

  •   11 - 15 years exp.  •   Technical Services

$120K - $160K *

Lead the future of automation across a vast manufacturing network, providing strategic vision and technical solutions to enhance efficiency and productivity in operations. Act as a key expert driving...

Mentor, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Shape the future of semiconductor technology by delivering exceptional field support, ensuring the operational excellence of advanced systems, and providing expert troubleshooting for our valued custo...

New Mexico, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower customer satisfaction as you troubleshoot and maintain complex semiconductor systems, collaborating with teams to ensure operational excellence through expert support, effective communication...

Arizona, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive operational excellence as you provide on-site support for complex semiconductor equipment, ensuring customer satisfaction through expert troubleshooting, maintenance, and collaboration with dive...

Colorado Springs, CORemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$151K - $178K *

Shape the future of credit decisioning by leading a team focused on automating underwriting processes, enhancing portfolio analytics, and driving policy governance in a fast-paced fintech environment...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$148K - $200K *

Champion innovative electrical design for mission-critical facilities. Lead complex projects, mentor teams, and enhance efficiency through technology. Collaborate with stakeholders to ensure project s...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$88K - $128K *

Empower progress at the forefront of HVAC systems commissioning, ensuring optimal performance and energy efficiency through hands-on testing and verification in construction and renovation projects ac...

New York, USRemote

1 month ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$83K - $154K *

Join our team to oversee supplier activities, ensuring compliance with nuclear quality standards through effective monitoring, inspection, and evaluation. Contribute to project success by identifying...

Houston, TXRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$102K - $163K *

Lead the charge in designing and overseeing digital instrumentation and control systems, ensuring compliance with industry regulations while coordinating workflows and schedules with subcontractors to...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$154K - $223K *

Transform the future of power generation by leading large-scale electrical projects. Drive innovation in mission-critical data centers, ensuring reliability and efficiency from design to operation whi...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $150K *

Unlock potential by pioneering advanced GTM systems that enhance revenue operations. As a key engineer, you’ll design and optimize data platforms, streamline automation workflows, and ensure seamless...

New York, NYRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Empower revenue growth by leveraging technical expertise and commercial acumen. Drive sales of carbon services, identify customer needs, and close opportunities to deliver value while collaborating wi...

Darlington, PARemote

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $150K *

Lead project portfolios from inception to completion, managing teams and client relationships. Drive financial outcomes and cultivate repeat business while ensuring project success in land development...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$200K *

Shape the future of underground engineering by leading tunnel and trenchless projects. Leverage your extensive experience to manage teams, develop proposals, and enhance client relationships while ens...

Englewood, CORemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$153K - $166K *

Join a team that's shaping the future of AI governance in software development. As a Senior Engineer, you'll design policies and tools that ensure safe, effective use of AI coding agents, empowering d...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Lead the charge in engineering management, facilitating industry standards and guidance. Collaborate with cross-functional teams to develop technical reports and oversee project execution while drivin...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the construction services landscape by leading a dynamic CEI program, ensuring compliance and quality in roadway and bridge projects while fostering strong partnerships with VDOT and local a...

Richmond, VARemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform the construction landscape in Virginia by leading a dynamic CEI program. Oversee roadway and bridge projects, foster client relationships, and mentor a dedicated team to ensure excellence in...

Norfolk, VARemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.