Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Senior Electrical Engineer - Mission Critical Power Systems
$154K - $223K *
Transform the future of power generation by leading large-scale electrical projects. Drive innovation in mission-critical data centers, ensuring reliability and efficiency from design to operation whi...
3 weeks ago
$120K - $150K *
Unlock potential by pioneering advanced GTM systems that enhance revenue operations. As a key engineer, you’ll design and optimize data platforms, streamline automation workflows, and ensure seamless...
Reposted 1 week ago
Sales Engineer - Service Solutions - Houston
$90K - $110K *
Empower revenue growth by leveraging technical expertise and commercial acumen. Drive sales of carbon services, identify customer needs, and close opportunities to deliver value while collaborating wi...
Today
$110K - $150K *
Lead project portfolios from inception to completion, managing teams and client relationships. Drive financial outcomes and cultivate repeat business while ensuring project success in land development...
Yesterday
$200K *
Shape the future of underground engineering by leading tunnel and trenchless projects. Leverage your extensive experience to manage teams, develop proposals, and enhance client relationships while ens...
1 week ago
Senior Engineer, Agentic Engineering Governance, Open Source
$153K - $166K *
Join a team that's shaping the future of AI governance in software development. As a Senior Engineer, you'll design policies and tools that ensure safe, effective use of AI coding agents, empowering d...
1 week ago
$120K - $145K *
Lead the charge in engineering management, facilitating industry standards and guidance. Collaborate with cross-functional teams to develop technical reports and oversee project execution while drivin...
3 weeks ago
Director of Construction Services
$110K - $130K *
Transform the construction services landscape by leading a dynamic CEI program, ensuring compliance and quality in roadway and bridge projects while fostering strong partnerships with VDOT and local a...
3 days ago
Director of Construction Services
$110K - $130K *
Transform the construction landscape in Virginia by leading a dynamic CEI program. Oversee roadway and bridge projects, foster client relationships, and mentor a dedicated team to ensure excellence in...
3 days ago
Director of Construction Services
$110K - $130K *
Build a transformative construction services program in Virginia, overseeing CEI services for roadway and bridge projects. Lead a dedicated team, foster client relationships, and drive strategic growt...
3 days ago
Director of Engineering- Integrated Sensor Team
$150K - $180K *
Drive engineering excellence by leading a multidisciplinary team to design, develop, and scale integrated hardware and software systems, ensuring reliability, quality, and operational effectiveness in...
Reposted 4 weeks ago
Engineering Associate - Substation
$95K - $115K *
Engineer high voltage substation projects, overseeing design and execution. Collaborate with teams to ensure compliance, quality, and cost-effectiveness while managing project timelines and documentat...
1 week ago
Lead Electrical Commissioning Specialist 2 - Construction Management
$134K - $205K *
Join us in overseeing the commissioning of electrical systems in power plants. This leadership role involves managing fieldwork, strategic planning, and collaboration to ensure optimal performance and...
4 days ago
$95K - $115K *
Lead the execution of VDC deliverables, ensuring quality standards while coordinating across various project phases. Collaborate with teams to enhance workflows and deliver optimal results in BIM, con...
Reposted today
Substation Physical Design Engineer
$90K - $110K *
Shape the future of electrical power systems by designing innovative substation layouts and construction packages. Collaborate with multidisciplinary teams to ensure compliance with industry standards...
2 weeks ago
$95K - $115K *
Lead the technical execution of VDC deliverables, ensuring quality standards across all project phases. Collaborate with teams to enhance construction workflows and support field operations through in...
Yesterday
Director, Electrical Engineering
$150K - $180K *
Drive strategic leadership in electrical engineering, overseeing project execution and team development while ensuring quality and compliance across multidisciplinary projects. Foster collaboration an...
2 days ago
$190K - $240K *
Champion the design and engineering of a cutting-edge perfusion system, leading a team to innovate and scale operations while ensuring quality and reliability in medical device manufacturing...
1 week ago
$148K - $263K *
Drive the design and implementation of AI-First operational environments, architecting resilient multi-cloud networks and building autonomous orchestration layers to enhance security and efficiency ac...
1 week ago
Senior Technical Product Manager
$153K - $213K *
Champion the development of a key platform, driving strategy, success metrics, and technical depth while collaborating across teams to deliver impactful solutions that meet customer needs and enhance...
2 weeks ago
Senior Plumbing Engineering Designer
$118K - $147K *
Join our dynamic MEP/FP team to lead plumbing design for diverse projects, ensuring high-quality deliverables and technical consistency while mentoring engineers and coordinating with multidisciplinar...
2 days ago
$110K - $130K *
Unlock potential by owning the end-to-end product surface, driving discovery, design, and migration while collaborating closely with users to solve real market problems in a dynamic healthcare environ...
3 weeks ago
Lead Software Test Development Engineer
$100K - $180K *
Join a team that's shaping the future of server hardware validation. As a Lead Software Test Development Engineer, you'll design and develop test systems, ensuring quality and reliability in large-sca...
2 days ago
Advanced Quoting Primary Tool Engineer
$95K - $115K *
Join a team that's dedicated to optimizing quoting tools and cost models within the automotive manufacturing industry. Collaborate with cross-functional teams to ensure accurate, data-driven quotes th...
4 weeks ago
Senior Product Manager (Modeling & Simulation)
$125K - $150K *
Lead product strategy and execution for a suite of wargaming tools, collaborating with users and engineers to transform complex technical capabilities into impactful solutions in high-stakes environme...
1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.