Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$100K - $120K *

Optimize your career as an Infor M3 Technical Consultant, leveraging 3-5 years of expertise in integrations and development. Collaborate with teams to design and support seamless enterprise solutions...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $210K *

Lead mechanical design initiatives for construction projects, focusing on data centers. Collaborate with clients and teams to ensure high-quality delivery, manage project phases, and innovate solution...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform maintenance and reliability performance in a dynamic manufacturing environment. Lead a high-performing team to enhance equipment availability, reduce downtime, and foster a culture of contin...

Cincinnati, OHRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the charge in developing complex geological models and resource estimations. Collaborate with multidisciplinary teams and oversee project delivery, ensuring high-quality results that meet client...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Empower innovation by developing digital tools for streamlined workflows across design, engineering, and construction. Collaborate with cross-functional teams to create custom applications that enhanc...

Phoenix, AZRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $180K *

Lead the charge in overseeing complex software development initiatives, driving Agile sprint teams, and ensuring seamless integration of web services and databases to meet organizational goals while e...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $160K *

Drive innovative geotechnical solutions for mine waste management. Lead teams in designing and implementing projects, ensuring safety and compliance while mentoring junior engineers and collaborating...

Vancouver, BCRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$91K - $114K *

Empower your career by joining a dynamic team as you manage project documentation, coordinate timelines, and drive innovative solutions while fostering a collaborative environment and mentoring others...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate your career by managing diverse EV projects, ensuring successful delivery through collaboration, strategic planning, and effective stakeholder engagement. Drive project excellence while naviga...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $113K *

Shape the future of renewable energy by leading preliminary substation design for utility-scale solar and BESS projects. Collaborate with cross-functional teams to ensure technical excellence from con...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$139K - $174K *

Engineer impactful electrical systems by leading projects, mentoring teams, and ensuring compliance with industry standards. Collaborate to foster innovation and quality in complex building designs, d...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$89K - $100K *

Deliver innovative solutions by supporting the implementation and configuration of digital banking products. Collaborate with clients and teams to troubleshoot issues, ensure quality, and achieve succ...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the delivery of complex projects across multifaceted industries by managing teams, budgets, and schedules while ensuring quality, safety, and client satisfaction in regulated environments...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Join us to design and develop secure backend services and APIs that enhance platform capabilities, drive enterprise adoption, and support innovative solutions leveraging AI and modern architecture...

Toronto, ONRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $105K *

Transform your career by combining technical expertise with sales acumen. Engage directly with customers to solve equipment challenges, enhance performance, and drive business growth across a defined...

Greenville, SCRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in optimizing supplier performance and innovation. Drive a team to enhance supplier capabilities, ensuring high-quality product delivery while fostering strategic relationships and con...

South Bend, INRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$97K - $122K *

Advance your career by leading supplier development initiatives that enhance performance and innovation. Collaborate with cross-functional teams to deliver high-quality products while driving continuo...

Minneapolis, MNRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $350K *

Elevate your career by driving the development of advanced AI models, overseeing pretraining processes, and optimizing training systems to ensure successful outcomes in a collaborative, innovative env...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Deliver innovative solutions by managing AWS infrastructure, ensuring stability, and automating processes. Collaborate with developers to enhance operational efficiency while maintaining high uptime a...

Calgary, ABRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead thermal performance analysis for power plants, modeling cycles, conducting tests, and collaborating with teams to ensure optimal performance and compliance with project requirements. Occasional t...

Lenexa, KSRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $140K *

Advance your career by leading commissioning activities for critical facilities. Collaborate with engineering teams to ensure project success through effective communication, strong problem-solving sk...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$135K - $175K *

Drive criticality safety evaluations and develop safety programs for innovative nuclear fuel recycling. Collaborate with a dynamic team to ensure compliance and enhance safety measures in a fast-paced...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$180K - $200K *

Elevate the engineering department by driving delivery, managing teams, and ensuring production quality. Lead hands-on development while fostering innovation in AI-driven systems to enhance operationa...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Grow your career with a dynamic team as you develop structural solutions, collaborate on multidisciplinary projects, and ensure quality and budget adherence in a fast-paced environment. Bring your exp...

New Orleans, LARemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$113K - $142K *

Design and develop structural engineering solutions for modular data centers. Oversee vendor collaboration, conduct risk assessments, and ensure compliance with local codes, delivering repeatable desi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.