Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$204K - $260K *

Champion mobile platform architecture, leading modernization efforts while ensuring cross-team collaboration and high engineering standards for expansive iOS and Android applications used by millions...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $195K *

Transform your career by leading a high-performing engineering team to innovate and modernize our SaaS platform architecture, ensuring excellence in product development and fostering a collaborative c...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$77K - $118K *

Deliver innovative civil design solutions for Generation III+ Reactor projects. Collaborate with engineering teams to create detailed site layouts and drawings in a 3D modeling environment while enhan...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $110K *

Elevate your engineering career by leading automation initiatives that drive performance, safety, and consistency across manufacturing plants. Embrace continuous improvement, design innovative systems...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Engage with us to lead and scale a top-tier engineering organization, driving innovation in Governance, Risk, and Compliance (GRC) solutions. Elevate teams and deliver strategic value while shaping th...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate engineering excellence by leading a high-performing team focused on advancing Governance, Risk, and Compliance (GRC) solutions. Drive innovation, collaborate cross-functionally, and shape stra...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Shape the future of power distribution by providing technical support, collaborating cross-functionally, and driving innovation in customer-centric products while ensuring high-quality solutions in a...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in managing complex utility projects, providing strategic oversight, and ensuring alignment with regulatory requirements while collaborating across functions to drive project success...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $130K *

Join a dynamic engineering team to drive innovative design solutions for data center projects, ensuring compliance with standards while leading initiatives from concept through execution and optimizin...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Innovate mechanical systems for aerospace applications, driving design and optimization from concept to testing while collaborating across teams on complex solutions for high-performance environments...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $101K *

Manage preconstruction engineering activities to optimize project delivery. Collaborate across teams to ensure effective communication, mitigate risks, and maintain quality while fostering innovative...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$71K - $106K *

Empower project success by managing preconstruction engineering activities, coordinating with stakeholders, and optimizing processes for efficient project delivery and risk management across multiple...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $130K *

Lead complex electrical utility projects with a focus on transmission, distribution, and relay protection upgrades. Manage execution, client relations, and ensure project compliance through meticulous...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $130K *

Transform project execution in our Field Engineering team, leading complex electrical utility projects and ensuring client satisfaction through expert management, compliance, and communication with st...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $130K *

Lead the charge in managing complex electrical utility projects, overseeing day-to-day execution of transmission and distribution upgrades while ensuring compliance and successful client interaction t...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$89K - $148K *

Optimize hydro turbine and generator projects by leading engineering support and site assessments. Collaborate with a 20+ team in addressing operational challenges and ensuring project success through...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Energy & Utilities

$96K - $205K *

Pioneer innovative solutions by leading technical support for data center applications. Collaborate with sales, engineering, and customers to address challenges in cooling systems, enhancing product p...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$148K - $193K *

Lead innovative electrical design projects for complex commercial facilities. Collaborate with engineering teams, oversee all phases of design and construction, manage stakeholder relations, and drive...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Technical Services

$120K - $150K *

Transform data center infrastructure by leading electrical design projects from concept to commissioning. Leverage 10+ years of experience to drive design excellence and collaboration with cross-funct...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $140K *

Join a team that's shaping the future of data analytics by developing robust data pipelines and infrastructure to drive effective data-driven decisions for internal and external stakeholders in a dyna...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $230K *

Lead the charge in shaping AI products for a resilient global supply chain. Drive strategies, governance, and scalable AI delivery while partnering across teams to enhance data readiness and operation...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in engineering excellence by empowering two squads to deliver outstanding product experiences. Collaborate closely with cross-functional teams to shape technical direction and cultivat...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$89K - $224K *

Explore advanced metrology engineering, collaborating on memory tech processes with global partners to enhance device performance and scalability in high-volume manufacturing...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

The Technical Support Engineering Manager will lead a team of Support Engineers and Product Experts to resolve complex technical issues and enhance customer experience. This role involves collaboratin...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate technical excellence by designing, building, and scaling innovative API-driven systems. Collaborate and optimize workflows while embracing emerging AI technologies in a dynamic, fast-growing e...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.