Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$95K - $115K *

Empower data-driven marketing strategies by developing scalable models and automations. Collaborate with cross-functional teams to enhance data delivery and quality, ensuring efficient operations for...

Boston, MARemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Join a dynamic team to drive operational enhancements for private equity clients, leveraging your expertise in GovCon and financial planning. Lead engagements, mentor talent, and develop innovative so...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform enterprise operations by leading the design and deployment of AI-driven workflows. Collaborate with cross-functional teams to ensure successful integration and delivery of innovative Agentic...

Toronto, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $150K *

Unlock insights by leading cost analysis and benchmarking for E&P operators. Collaborate with C-suite to diagnose cost drivers and deliver actionable recommendations, enhancing operational efficiency...

Austin, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$295K - $314K *

Drive strategic biostatistical leadership for clinical development programs, overseeing statistical activities, collaborating with cross-functional teams, and ensuring high-quality data analysis to su...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$137K - $205K *

Transform customer relationships by leading a team to enhance account management, drive product adoption, and ensure client success in the healthcare sector, fostering growth and retention across dive...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$245K - $279K *

Architect innovative product strategies that enhance customer experiences and drive business growth. Lead cross-functional teams to solve complex challenges while leveraging technology for sustainable...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Champion the optimization of transportation pricing structures, harnessing data-driven insights to enhance profitability and support strategic growth initiatives across the US Marketplace for diverse...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Transportation

$115K - $192K *

Engineer trusted, reusable data products by transforming architectural designs and business requirements into production-grade solutions. Collaborate with cross-functional teams to deliver innovative...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$185K - $256K *

Elevate the market growth strategy for biologics research, driving software adoption and AI use cases. Collaborate with global teams and engage with industry leaders to shape the future of molecular t...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $90K *

Drive exceptional client outcomes by managing complex, cross-functional projects. Collaborate with diverse teams to ensure clarity, timely execution, and risk management, transforming strategy into ac...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$240K - $290K *

Elevate your career by leading a dynamic engineering team focused on production and infrastructure. Drive performance, foster collaboration, and deliver innovative solutions while managing diverse tec...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$76K - $127K *

Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...

Columbus, GARemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Optimize product compliance and governance by leading legal strategies for AI and privacy initiatives. Collaborate with cross-functional teams to ensure regulatory adherence and mitigate risks across...

Lehi, UTRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Transform the customer experience by leading a diverse team across multiple districts, focusing on sales performance, operational excellence, and talent development to drive profitability and ensure c...

Minnesota, USRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$206K - $309K *

Elevate the Analyst Experience by owning strategy and outcomes for security workflows. Lead a team of product managers to unify analyst tools, drive customer migrations, and enhance product vision, en...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $156K *

Innovate customer marketing strategies to enhance engagement and drive revenue. Oversee direct mail and CRM initiatives, leveraging analytics to optimize performance and deliver actionable insights fo...

Phoenix, AZRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$200K - $230K *

Join a team that's dedicated to optimizing supply chain processes and enhancing materials management. Lead strategic initiatives to improve efficiency, manage supplier relationships, and drive cross-f...

Downers Grove, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$95K - $158K *

Join a team that's dedicated to driving client acquisition and retention in the small and mid-sized pharmaceutical market. Manage relationships, develop strategies, and achieve sales targets while col...

Massachusetts, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock your potential by driving business application solutions and leading requirements elicitation. Collaborate across teams to enhance processes and systems, ensuring alignment with business object...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $276K *

Advance sales initiatives by managing the full sales cycle, building strong client relationships, and collaborating with internal teams to drive growth in the AI and Salesforce sectors. Make a signifi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$181K - $225K *

Lead the charge in operationalizing complex clinical studies globally, collaborating with cross-functional teams to enhance proposal development and manage global lab relationships, ensuring strategic...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$181K - $225K *

Lead the charge in advancing scientific operations within a dynamic team, driving global lab relationships and supporting complex clinical studies. Collaborate across functions to ensure strategic, op...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$220K - $260K *

Elevate the buying experience by leading product strategy, enhancing catalog quality, and optimizing marketplace economics. Drive measurable outcomes through collaboration with operations and engineer...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.