Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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1
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$172K - $203K *

Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate your career by guiding a high-performing team to foster strategic growth and client success. Drive product adoption and maximize revenue retention while developing long-term account plans for...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $175K *

Unlock potential by leading enterprise data engineering initiatives, driving platform modernization, and enhancing operational excellence. Collaborate with cross-functional teams to deliver scalable...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$102K - $120K *

Lead the charge in delivering impactful BI solutions by managing analytics teams, enhancing client partnerships, and driving data governance initiatives to optimize insights and reporting across diver...

British Columbia, CARemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead a dynamic account management team, driving strategic relationships with major health systems. Foster high-touch engagement, ensuring customer success and operational excellence while directly man...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in market intelligence and sales support, bridging teams to drive insights and strategies in U.S. power markets. Collaborate cross-functionally to identify opportunities and enhance cu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Unlock potential by leveraging your expertise in data analysis and psychometrics to drive innovative assessment solutions. Collaborate with a dynamic team to enhance educational outcomes through advan...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$181K - $200K *

Champion transformative call center operations by leading strategic outreach, workforce management, and capacity planning. Drive efficiency and quality through innovative automation and AI solutions w...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$144K - $288K *

Empower product innovation by leading analytics development, defining strategies, and collaborating with cross-functional teams to enhance patient care and drive impactful solutions in a dynamic envir...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Elevate your career by leading conversion optimization strategies for DTC brands. Utilize data analytics and behavioral science to drive revenue through testing, insights, and AI-driven personalizatio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $120K *

Accelerate insights generation as a key member of the Customer Analytics team, transforming raw data into actionable recommendations that enhance client retention, drive growth, and refine operational...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $185K *

Optimize product performance through data-driven insights, collaborating with cross-functional teams to define metrics, analyze customer behavior, and support strategic planning for impactful product...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $120K *

Accelerate progress at the intersection of media and healthcare by leading integrated planning and strategy for pharmaceutical clients. Drive impactful engagement initiatives while mentoring a talente...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $175K *

Elevate your career by leading data, analytics, and AI initiatives that drive strategic decision-making and operational excellence. Shape the future of our data ecosystem while collaborating with seni...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$98K - $140K *

Join a team that's shaping the future of automotive insights by leading strategic research and client relationships across U.S. and Canadian markets. Elevate deliverables and drive innovation while me...

Toronto, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$135K - $160K *

Lead complex Power BI analytics engagements, delivering data-driven solutions that enhance decision-making, foster stakeholder alignment, and support sustained enterprise adoption. Collaborate with cr...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $159K *

Lead the charge in transforming audience intelligence through innovative product strategies, enhancing consumer insights and data-driven solutions for brands and partners while ensuring privacy and co...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that leads enterprise-wide financial planning and analysis. Collaborate with senior leaders to improve business performance and drive strategic financial outcomes, while managing a dedicat...

Johnson City, TNRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$175K - $225K *

Champion client success by leading a dynamic team to drive growth strategies, enhance client relationships, and integrate innovative solutions. Influence operational excellence while fostering a cultu...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $252K *

Drive the evolution of people analytics by building data pipelines, dashboards, and insights that empower leaders with decision-ready information. Collaborate across teams to enhance data usability an...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$227K - $335K *

Empower growth through strategic marketing leadership, leveraging data insights to drive customer engagement and revenue. Build and mentor a high-performing team to transform analytics into actionable...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Transportation

$225K - $240K *

Transform business growth by leading a high-performing sales team, driving strategic initiatives, and enhancing client relationships to accelerate revenue across digital solutions in North America...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$170K - $200K *

Unlock potential by leading advanced analytics and experimentation initiatives. Collaborate with cross-functional teams to design and deploy machine learning solutions, driving data-driven decision-ma...

San Antonio, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.