Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$160K - $200K *

Transform client relationships by leading strategic initiatives and ensuring client satisfaction. Drive growth through innovative marketing solutions while managing risks and fostering collaboration a...

Chicago, ILRemote

Today

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Shape the future of media effectiveness by driving sales and client relationships. Leverage your expertise in analytics and insights to identify opportunities, lead proposals, and enhance client satis...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$175K - $210K *

Transform the Platform organization by owning roadmap planning, development processes, and cross-functional coordination. Drive execution and ensure alignment with business goals while providing leade...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$163K - $297K *

Champion the development and execution of innovative digital product strategies across EMEA, enhancing consumer experiences and driving key performance indicators in a high-growth e-commerce environme...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$237K - $275K *

Join a team that's redefining client partnerships by owning strategic accounts, driving revenue growth, and ensuring client satisfaction through integrated solutions and executive relationships across...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Media

$125K - $150K *

Drive strategic growth by managing client accounts and expanding market share. Collaborate with internal teams to deliver tailored solutions and ensure client satisfaction while mentoring team members...

Arizona, USRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$161K - $269K *

Lead the charge in transforming business intelligence strategies into actionable insights. Collaborate with cross-functional teams to enhance data-driven decision-making and drive measurable business...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $240K *

Join us to lead transformative P2P product strategies, enhancing procurement and payment processes globally. Collaborate with finance teams and vendors to drive AI integration, ensuring compliance and...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $200K *

Elevate product delivery by leading complex automotive engagements, ensuring clarity and execution across the product lifecycle while integrating AI tools to enhance client capabilities and drive inno...

New York, NYRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $120K *

Join a dynamic team as you lead integrated media strategy and client relationships in programmatic advertising. Drive innovation, mentor talent, and collaborate cross-functionally to achieve strategic...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$160K - $200K *

Transform your career by leading a dynamic Strategy & Analytics practice. Drive innovation, enhance advisor engagement, and develop a talented team while delivering high-level client solutions in a ha...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $170K *

Join a team that's driving strategic sales in TMS, WMS, and SaaS solutions. Lead initiatives to achieve sales targets, develop customer relationships, and promote innovative technology offerings while...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Transportation

$125K - $150K *

Transform business operations by leading systems and technology initiatives that enhance efficiency, drive AI enablement, and streamline processes across the organization, ensuring a robust foundation...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion client success by managing key relationships and driving strategic initiatives. Lead cross-functional teams to deliver high-quality work while ensuring financial performance and growth for as...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Transform client relationships by leading complex digital banking implementations. Oversee project execution, manage risks, and ensure client satisfaction while driving portfolio growth through strate...

Toronto, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Shape the future of brand strategy by leading integrated initiatives, translating insights into actionable plans, and collaborating with cross-functional teams to deliver impactful solutions across as...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $160K *

Drive client success in our lab network by managing relationships, ensuring renewals, and identifying growth opportunities. Collaborate across teams to enhance processes and improve client experiences...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$131K - $175K *

Manage complex technology initiatives across IT, enhancing program delivery and maturing the PMO. Collaborate with leadership to drive strategic projects, ensuring alignment and efficiency in executio...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$225K - $240K *

Transform business growth by leading a high-performing sales team, driving strategic initiatives, and enhancing client relationships to accelerate revenue across digital solutions in North America...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform client support by owning and enhancing digital tools. Drive innovation through hands-on development in Salesforce and AI platforms, ensuring seamless user experiences and measurable outcomes...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Transform real estate transactions by managing complex portfolios, leading negotiations, and collaborating with stakeholders to deliver strategic solutions for corporate clients...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $140K *

Transform your career by managing employee benefits for diverse clients. Collaborate with Producers and Executives to deliver exceptional service, analyze plans, and drive compliance while fostering s...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$161K - $210K *

Elevate workforce management by leading recruitment, onboarding, and performance strategies. Drive clinician readiness and productivity while ensuring quality care through data-driven decision-making...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$122K - $204K *

Shape the future of operations by providing strategic leadership, driving measurable improvements, and fostering cross-functional collaboration to enhance performance, service quality, and customer ou...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.