Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$135K - $160K *

Unlock your potential as you own the financial performance of a dynamic business unit, driving strategic decisions and enhancing visibility to shape impactful processes and outcomes. Join a hands-on l...

Morrisville, NCRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$108K - $184K *

Empower the Provider Network Operations by leading strategic initiatives, enhancing provider relations, and ensuring compliance across multiple lines of business. Drive operational excellence and coll...

Virginia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Transform the future of healthcare provider networks by leading operational excellence, strategic initiatives, and cross-departmental collaboration to enhance provider relations and data management ac...

Georgia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $200K *

Unlock potential by leading a dynamic creative team to drive performance-focused video ads. Oversee the entire creative process, from concept to execution, ensuring data-driven decisions enhance custo...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $145K *

Drive impactful digital media strategies by leading insights and innovation. Collaborate with clients to optimize media investments, manage a talented team, and present actionable insights that enhanc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $140K *

Reimagine client success by managing relationships and ensuring seamless communication across teams. Drive operational excellence and enhance client satisfaction through proactive updates, coordinatio...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Lead the development of a comprehensive data strategy, focusing on modern architecture and tools. Drive real-time insights and decision-making while managing a high-performing team to enhance the orga...

Glendale, CARemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $125K *

Empower global clients by managing real estate transactions, optimizing portfolios, and enhancing service delivery. Collaborate with teams to ensure quality, financial accuracy, and strategic planning...

St. Louis, MORemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$190K - $240K *

Shape the future of enterprise data and analytics. Lead cross-functional teams to drive data strategy, analytics, and AI capabilities, ensuring data is a high-value asset that enhances business perfor...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $180K *

Optimize the global revenue accounting lifecycle, ensuring compliance with ASC 606 while leading high-performing teams. Collaborate cross-functionally to enhance billing, collections, and financial re...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$142K - $197K *

Drive strategic improvements and operational efficiency in Partnerships by establishing frameworks, integrating AI solutions, and optimizing team performance, all while collaborating with cross-functi...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $150K *

Champion growth by driving new business and enhancing customer relationships. Collaborate with internal teams to deliver tailored packaging solutions while executing effective sales strategies to capt...

Rock Island, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive compliance excellence by leading insurance operations, optimizing processes, and mitigating risks across a commercial loan servicing portfolio while ensuring adherence to regulatory and investor...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in expanding into new healthcare verticals by developing and executing go-to-market strategies, managing partnerships, and driving campaign performance. Collaborate with cross-function...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $150K *

Unlock your potential by driving revenue growth and managing client relationships in the commercial real estate sector. Engage in business development, account management, and market intelligence to a...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$103K - $128K *

Join us to lead product strategy and development, driving innovation and performance in healthcare solutions. Collaborate cross-functionally to align business needs with customer expectations and ensu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Lead organizational change initiatives, driving employee adoption and engagement through strategic communication and training. Collaborate with leaders to assess readiness, mitigate resistance, and en...

Ohio, USRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$72K - $192K *

Join a team that's dedicated to enhancing client relationships in healthcare. As a trusted advisor, you'll guide clients through workflows, drive feature adoption, and develop strategic plans to maxim...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading a global team in Trust Services, enhancing client relationships, and driving operational excellence. Shape the future of AI-powered security solutions while ensuring top-ti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Lead the charge in managing client relationships and program performance, ensuring timely delivery of medications. Oversee budgets, facilitate communication between stakeholders, and drive successful...

North Carolina, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $115K *

Lead client relationships by managing multiple projects in the electronic discovery sector. Drive client satisfaction through effective communication and coordination, ensuring high-quality service de...

Overland Park, KSRemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$170K - $180K *

Transform the sales landscape by leading strategic initiatives that enhance performance management, forecasting, and accountability across the commercial organization, driving profitable growth and ac...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$131K - $209K *

Elevate your career as a senior director of implementation, driving complex projects and enhancing customer experiences. Collaborate across teams to optimize service delivery and influence strategic i...

Portland, ORRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $95K *

Transform client relationships by leading strategic projects, ensuring quality and alignment across teams. Collaborate with stakeholders to drive success and meet client expectations while fostering g...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$200K - $225K *

Transform marketing strategies to drive growth and engagement across public and private sectors. Lead integrated marketing efforts, brand positioning, and customer marketing services while leveraging...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.