Director, Claims Operations Jobs

Explore Director, Claims Operations jobs for experienced leaders ready to guide claims strategy, teams, and service delivery. These senior roles oversee the systems and processes that help organizations assess, resolve, and manage claims efficiently while meeting customer, financial, and regulatory expectations. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Director of Claims Operations Do?

A Director of Claims Operations leads the people, workflows, and performance programs responsible for claims handling. Depending on the organization and industry, the role may include setting operational priorities, managing claims teams and vendors, improving turnaround times, monitoring quality and costs, and partnering with legal, finance, technology, and customer service leaders.

Common Responsibilities

Develop claims operations strategy, policies, and service standards.
Lead and develop managers, adjusters, and other claims professionals.
Track claims volume, resolution time, accuracy, expenses, and customer outcomes.
Identify process improvements and support automation or technology initiatives.
Maintain compliance with applicable laws, regulations, and internal controls.
Coordinate with business partners to manage risk and resolve complex issues.

Skills and Qualifications

Employers commonly seek substantial claims or operations experience, a record of leading teams, and strong judgment in complex or high-impact situations. Useful strengths include analytical decision-making, budgeting, communication, change management, process improvement, and familiarity with relevant claims systems and regulatory requirements. Requirements vary by employer and industry; some roles may prefer professional designations or specialized insurance, healthcare, workers’ compensation, or property claims expertise.

Career Outlook and Compensation

Director-level claims roles are senior management positions, and compensation varies with industry, location, organization size, and scope of responsibility. Browse Ladders for vetted professional jobs paying $100,000 or more, and compare opportunities by employer, specialization, and leadership scope.

Find Director, Claims Operations Jobs on Ladders

Search current openings to find a role aligned with your experience in claims leadership and operational transformation. Review each listing for its responsibilities, qualifications, location, and compensation details.

1,000+

Director, Claims Operations Jobs

Average Salary: $114,855

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Top companies hiring for Director, Claims Operations

CNA Financial Corporation Starr Insurance Companies Cambia Health Solutions The Travelers Companies, Inc Harrison and Star Marsh McLennan Willis Towers Watson RLI Corp Markel Corp BDO USA, LLP UnitedHealth Group Health Care Service Corporation Elevance Health Sedgwick CVS Health

Top similar job titles to Director, Claims Operations

Insurance Defense Attorney jobs Operations Manager jobs Claims Specialist jobs Lead Investigator jobs Risk Manager jobs Project Manager jobs Senior Counsel jobs Senior Operations Manager jobs Executive Director jobs Senior Revenue Cycle Manager jobs Claims Manager jobs Data Science Manager jobs Risk Analyst jobs Legal Counsel jobs Underwriting Manager jobs

Top cities hiring for Director, Claims Operations

New York, NY jobs Chicago, IL jobs Atlanta, GA jobs Los Angeles, CA jobs Boston, MA jobs Dallas, TX jobs Philadelphia, PA jobs Toronto, ON jobs Charlotte, NC jobs Hartford, CT jobs

Frequently Asked Questions (FAQ)

What does a Director of Claims Operations do?
A Director of Claims Operations leads claims teams and processes, sets operational priorities, monitors performance, and works to improve service, efficiency, quality, and compliance.
What qualifications are common for Director, Claims Operations jobs?
Employers often look for significant claims or operations experience, people-management skills, analytical ability, and knowledge of the relevant industry’s processes and regulations. Specific requirements differ by role.
What industries hire Directors of Claims Operations?
These leaders may work in insurance, healthcare, workers’ compensation, financial services, and other organizations that manage claims. Responsibilities depend on the employer and type of claims.
How much do Directors of Claims Operations earn?
Compensation varies based on industry, location, employer, and scope of responsibility. Ladders focuses on vetted professional jobs paying $100,000 or more; check individual listings for salary details.
Where can I find Director, Claims Operations jobs?
Browse Ladders to explore vetted Director, Claims Operations opportunities paying $100,000 or more and review each listing’s requirements and compensation information.