Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$150K - $225K *

Champion service integration by leading a multivendor framework that enhances collaboration, accountability, and performance across IT operations, ensuring exceptional service delivery for veterans an...

Rockville, MDRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Champion hardware readiness for customer deployments, ensuring timely delivery and accurate documentation. Collaborate with cross-functional teams to manage escalations, RMAs, and configuration contro...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$125K - $150K *

Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...

RemoteRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead and manage IT projects, ensuring successful delivery and alignment with organizational goals. Oversee planning, execution, and communication while collaborating across teams to meet project miles...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$150K - $172K *

Drive strategic leadership for project and resource management, ensuring timely delivery and optimal resource utilization. Collaborate with cross-functional teams to enhance customer experience and fi...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Grow your career with us as you lead complex workstreams, deliver innovative designs, and guide integrations, ensuring operational excellence and quality across teams while driving impactful project o...

Quebec, CARemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the IT workstream in executing complex business separations and transformations, managing cross-functional teams, and coordinating critical activities to ensure successful outcomes in a dynamic e...

Dallas, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Champion transformative IT projects by leading integrations during business separations, ensuring smooth transitions, and managing complex dependencies in fast-paced environments...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $130K *

Lead dealership implementations by managing go-lives, training teams, and ensuring seamless integrations. Collaborate with stakeholders to optimize workflows and drive adoption, while traveling freque...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$149K - $186K *

Elevate program execution as you lead multi-disciplinary IT support for federal clients. Oversee project initiation, resource management, and client communication while driving risk management and del...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Unlock potential by leading K-12 district implementations, ensuring successful platform adoption through strategic planning, relationship building, and project management. Collaborate with stakeholder...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Champion client success by leading complex implementations, managing risks, and ensuring operational readiness. Collaborate with executive stakeholders to deliver projects on time while maintaining hi...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$178K - $210K *

Empower your career by driving value for customers through data-driven insights and strategic engagement. Collaborate across teams to articulate and measure the financial impact of our AI platform, en...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$320K - $405K *

Champion best-in-class hardware repairs across global data centers, ensuring efficient turnaround and quality standards. Drive scalable processes, manage vendor relationships, and analyze failure tren...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Engage in overseeing data center operations, ensuring efficient infrastructure management and operational excellence across regions. Lead teams and projects while supporting critical services and driv...

Maiden, NCRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K *

Champion the future of public safety by managing 40+ complex SaaS implementations. Drive project success from contract to go-live, ensuring customer satisfaction and effective collaboration across tea...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in designing and optimizing scalable Workforce Management processes and tools, enhancing operational efficiency and planning accuracy across global Customer Excellence teams...

Tennessee, USRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...

Charlotte, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $140K *

Shape the future of Microsoft 365 management by defining and delivering security, governance, and multi-tenant capabilities. Collaborate with cross-functional teams to enhance product offerings and en...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Optimize our internal IT systems and security posture while managing user access, supporting AWS operations, and ensuring compliance. Collaborate with the COO to enhance efficiency and maintain a secu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $195K *

Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive the successful delivery of hyperscale data center projects by overseeing automation, BMS, and energy controls. Ensure alignment with owner standards while managing schedules, budgets, and stakeh...

Allen, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$80K - $100K *

Shape and drive the growth of Empower's Field Sales Program by recruiting, training, and managing sales contractors in new markets, while optimizing processes and ensuring effective team workflows for...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.