Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $130K *

Accelerate progress at driving new business and expanding existing accounts by building executive relationships and leading complex negotiations. Collaborate with a virtual team to achieve multi-year...

Montreal, QCRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Take ownership of strategic accounts, driving growth and building executive relationships. Lead complex deals and account strategies to secure new logos and expand existing portfolios, ensuring custom...

Minneapolis, MNRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by driving strategic growth and building executive relationships. Lead complex negotiations and account management while leveraging tools to optimize performance across a diverse...

Ottawa, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $199K *

Unlock potential by leading global client strategies, driving growth and retention through trusted relationships and innovative solutions. Leverage your expertise to enhance client value and execute a...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$144K - $184K *

Lead the strategy execution for key global clients, driving client value, retention, and new business growth while cultivating trust-based relationships with senior leaders and maximizing account pote...

RemoteRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$116K - $210K *

Elevate manufacturing capabilities by leading enterprise MES initiatives, ensuring system performance, configuration, and integration while driving continuous improvement and technical expertise acros...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $125K *

Shape the future of organizational change by developing strategies, managing transitions, and driving transformation initiatives. Collaborate with teams to enhance productivity and ensure successful i...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$103K - $197K *

Lead the charge in IT change governance for complex software releases, ensuring service availability and compliance. Collaborate with cross-functional teams to evaluate infrastructure dependencies and...

San Antonio, TXRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by leading AI product initiatives that enhance business performance. Collaborate with stakeholders to define and prioritize AI solutions, ensuring alignment with strategy and driving...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Staffing

$100K - $130K *

Join the team to lead day-to-day client implementations, ensuring seamless project execution and communication with clients while driving product insights for operational enhancements. Ideal for those...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$101K - $126K *

Join a dynamic team to lead complex projects, ensuring timely delivery and alignment with strategic goals. Collaborate across departments, manage risks, and mentor others while leveraging best practic...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $245K *

Join our team as a Project Manager, overseeing high voltage Power Delivery projects from initiation to closeout. Foster client relationships, manage resources and budgets, and ensure project delivery...

Boston, MARemote

4 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$170K - $245K *

Join a team that's driving innovation in Power Delivery project management. Lead complex utility infrastructure projects, ensuring successful execution from planning to closeout while mentoring and gu...

Richmond, VARemote

1 month ago

  •   11 - 15 years exp.  •   Technical Services

$215K - $239K *

Create transformative customer experiences and drive revenue growth across North America by leading market solutions teams, coaching talent, and navigating organizational change with clarity and effec...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $160K *

Advance your career by joining a dynamic team focused on delivering innovative enterprise solutions. Engage with a variety of technologies while supporting mission-critical systems. Drive customer suc...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $260K *

Join an innovative team to lead and evolve critical Core Infrastructure. Oversee infrastructure strategy, improve operational health, and drive automation to boost performance across a globally distri...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$87K - $97K *

Drive excellence in claims management by supervising a team of adjusters, ensuring quality service delivery, and maintaining compliance with legal standards. Foster staff development and oversee the i...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$68K - $141K *

Unlock potential by effectively guiding the Epic Clinical Service Desk team, optimizing workflows, and enhancing customer satisfaction while collaborating with clinical leaders to address issues and i...

Lincoln, NERemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $86K *

Champion strategic influencer marketing initiatives, fostering client relationships and driving campaign success across multiple brands. Collaborate with cross-functional teams to deliver innovative s...

New York, NYRemote

Yesterday

  •   Less than 5 years exp.  •   Media

$85K - $145K *

Develop and manage strategic relationships to drive business growth, enhance client satisfaction, and optimize operational excellence through innovative solutions and effective collaboration across te...

Ontario, CARemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $125K *

Strategize and develop relationships to drive growth and innovation. Collaborate with leadership to enhance client satisfaction and operational excellence while implementing effective market strategie...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $125K *

Drive strategic partnerships and enhance client value through innovative solutions and operational excellence, focusing on business growth and client satisfaction in a hybrid workspace...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $125K *

Accelerate progress at building strategic relationships with CPG sales organizations, driving innovative commercial models and data strategies to enhance revenue growth and client satisfaction in a dy...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$78K - $84K *

Engage customers by transforming relationships into partnerships, guiding them through product capabilities, and driving adoption. Collaborate with teams to enhance customer experience and proactively...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K *

Transform the future of public safety as a Director of Product Management, leading a high-performing team to define and deliver innovative SaaS products. Collaborate across departments to drive produc...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.