Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$109K - $130K *

Drive excellence in master data management by leading identity resolution, ensuring data integrity, and establishing governance standards for patient and provider domains. Collaborate with stakeholder...

Colorado, USRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Pioneer innovative construction solutions by managing diverse projects from inception to completion. Collaborate with teams to create bids, schedules, and budgets while ensuring quality and timely del...

Alexandria, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Oversee and lead a technical services team, ensuring efficient 24x7 network operations and advanced troubleshooting of IT systems. Drive quality and improve processes while actively engaging with both...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $168K *

Empower the sales team by developing and delivering impactful training programs. Oversee onboarding, create engaging curricula, and collaborate on initiatives to enhance sales effectiveness in the med...

Tempe, AZRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$83K - $128K *

Champion operational excellence by leading a team that enhances specialty access through data-driven strategies, workflow improvements, and collaboration, ensuring optimal patient scheduling across de...

Richmond, VARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform strategic vision into actionable plans by leading complex projects. Collaborate with cross-functional teams and client leaders to ensure alignment and deliver measurable business impact thro...

Covington, KYRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$101K - $132K *

Join a team that's at the forefront of client success by leading implementation efforts. Drive operational excellence while mentoring your team and collaborating cross-functionally to enhance customer...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Unlock insights by analyzing operational data and developing reporting tools. Collaborate with stakeholders to enhance data quality and streamline processes, delivering polished executive presentation...

Texas, USRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Accelerate your career by driving brand awareness and demand generation through innovative marketing strategies in a dynamic consulting environment. Collaborate with cross-functional teams to enhance...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$120K - $144K *

Lead the charge in architecting and securing a global Zero Trust ecosystem, overseeing DNS Security, IPAM, and Secure Vendor Remote Access. Drive strategy, standards, and innovation while mentoring te...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$126K - $158K *

Empower innovation by building and deploying AI systems in real-world environments. Collaborate with customers to integrate vision AI solutions, ensuring reliable performance from prototype to product...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform enterprise solutions by architecting robust ServiceNow architectures. Collaborate with clients to align technology with business goals, ensuring best practices across service management modu...

CanadaRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading a dynamic team of Client Success Managers, driving customer satisfaction and retention while collaborating cross-functionally to maximize value from our solutions and in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Shape the future of clinical trials by managing CST services, ensuring data quality and integrity. Collaborate with teams and vendors to deliver projects from start to finish, while mentoring others a...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$87K - $135K *

Drive your career forward by leading systems engineering for a cloud-based enterprise system. Engage in architecture development, integration, and modernization efforts while ensuring security and ope...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $115K *

Join a team that's dedicated to optimizing Workday systems, ensuring seamless operations and user support. This role involves configuration, troubleshooting, and reporting, providing a vital link betw...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$151K - $211K *

Unlock potential by serving as a national technical authority, guiding strategic NetApp solutions across enterprise infrastructure, hybrid cloud, and modern data centers while fostering collaboration...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $168K *

Shape strategic sourcing initiatives by collaborating with cross-functional teams to drive savings and efficiencies in the Mechanical category. Manage supplier relationships and execute OneLM Agreemen...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join us to lead complex safety projects, collaborate globally, and implement pharmacovigilance practices, ensuring product safety and efficacy while working independently and managing day-to-day CEC/D...

North Carolina, USRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Transform financial project leadership by developing effective plans, managing communications, and assessing risks. Drive project success through collaboration and continuous improvement, ensuring ali...

Georgia, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$96K - $145K *

Transform service delivery for complex accounts by ensuring SLAs and KPIs are met. Lead governance, performance management, and continuous improvement initiatives while building trusted relationships...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$113K - $197K *

Unlock the potential of product strategy and execution by leading cross-functional teams to deliver innovative solutions. Drive enterprise transformations and ensure alignment with business objectives...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Drive impactful projects in electric utility by managing engineering design, client coordination, and business development. Leverage your expertise to enhance project scope, budget, and schedule while...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$99K - $129K *

Lead strategic initiatives by managing a team of Systems Analysts to enhance claims management systems. Collaborate across departments to ensure alignment with organizational goals while overseeing pr...

Elkin, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Join a dynamic team to manage comprehensive leave programs, ensuring compliance and supporting benefits administration. Leverage your expertise in FMLA and state-specific leaves while enhancing employ...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.